The Survey Research Centre call centre relies on the Computer Assisted Telephone Interviewing (CATI) system from the Canadian company Voxco. The CATI system provides high level sample management, call scheduling, quota control, disposition monitoring and call management. It allows us to monitor interviewer productivity by phone and computer screen.
Our in-house server provides security and protection for all our data. We have a mirrored back-up server for data protection. The University of Waterloo Information Systems & Technology department provides a secondary back-up system so that no data is ever lost and security is assured.