@proceedings {42,
	title = {Tracking the Transit Rider Experience: Using Smartphones to Measure Comfort and Well-Being Throughout the Trip},
	year = {2015},
	month = {01/2015},
	pages = {15},
	publisher = {Transportation Research Board},
	address = {Washington, D.C.},
	abstract = {<p>An experience sampling method using a smartphone application enables real-time observation of a rider\&rsquo;s trip on transit to identify the triggers causing negative perceptions of personal comfort and wellbeing. Transportation models currently lack the sensitivity for these subtle influences on mode choice. This transit-oriented experience survey demonstrates the ability of this data collection technique to provide a rich qualitative and quantitative dataset that clearly traces the changes in transit rider perception through the entire trip chain, while unobtrusively tracking the participant via global positioning system (GPS). The study involved 60 students who were given a smartphone with the survey app installed. These participants took trips by public transit bus, either on a predefined route or for their day-to-day activities. The smartphone survey successfully captured heightened perceptions of anxiety and discomfort when the participants experienced undesirable situations like boarding a crowded bus, or waiting at a bus stop located on a busy street with few amenities. Attributes of the rider experience, such as their emotional state and wellbeing, were rated by the participants during each state of before, during and after their trip on transit. GPS tracking along with voice and text capture also enabled a contextual understanding of the situation the participants were experiencing. Negative experiences can also influence perception of wait time and travel time during a transit trip. By better understanding rider experience and perceptions, improvements can be made to transit service amenities to provide a more comfortable experience, build rider loyalty, and make transit a more desirable mode choice.</p>
},
	keywords = {I72: Traffic and Transport Planning, Passenger Transportation, Planning and Forecasting, Public Transportation},
	url = {https://trid.trb.org/view.aspx?id=1339490},
	author = {Dunlop, Ian and Casello, Jeffrey M. and Doherty, Shannon}
}
@proceedings {46,
	title = {The Influence of Ownership and Business Models on Achieving Transit Improvements},
	year = {2012},
	month = {01/2012},
	pages = {14},
	publisher = {Transportation Research Board},
	address = {Washington, D.C.},
	abstract = {<p>In recent years, several cities in Mexico have embarked on a series of public transport initiatives to improve operations in road-based urban transportation directed to a more centrally regulated provision. Implementation of these improvements is contentious because of informal transport suppliers\&rsquo; reluctance to enter into such modifications. This paper assesses three ownership models\&rsquo; impacts on informal transport suppliers\&rsquo; willingness to participate in bus improvements. The models are: (1) a man-and-his bus, in which the owner of the concession operates and manages a single unit; (2) a concession and vehicle lease, in which a driver leases the vehicle from and pays a service fee to the concession holder for the right to operate the unit; and (3) a concession-only lease, in which the driver pays a monthly set amount for the right to operate. From this assessment, the authors conclude that greater opportunities exist to engage informal transport suppliers in a desired public transport initiative in places where models (2) and (3) exist rather than model (1). Converting from model (1) to centralized operations represents a loss of social status which is not felt to the same extent when converting from models (2) or (3). Finally, they note that many areas in Mexico are served by illegal but tolerated private operations. These cases present opportunities to introduce an improved service because governments may persuade those operating illegally to participate in legal franchise systems.</p>
},
	keywords = {Administration and Management, Passenger Transportation, Public Transportation},
	url = {https://trid.trb.org/view.aspx?id=1129982},
	author = {Lopez Dodero, Abel and Casello, Jeffrey M. and Molinero Molinero, Angel R. and Santiago-Rodr{\'\i}guez, Deborah}
}
