Copyright © 2020 Federation of Students, University of Waterloo operating as Waterloo Undergraduate Student Association
Your COVID updates
International Undergraduate Bursary
Awarded to full-time international undergraduates in second-year or above who can demonstrate exceptional or unexpected financial circumstances.
As an international student, you’re expected to have sufficient funding to meet your education-related costs. If this is not the case, you must provide supporting documentation along with a detailed explanation to confirm your situation.
Maximum assistance is $6,000 effective Sept 2020 per fiscal year (May 1 – April 30).
Interacting with others through a screen can be taxing on more than just your eyes. It can really take a toll on your mental health and state of mind. Below, we've put together a list of mental health supports we hope you'll reach out to this term and in the future.
Both undergrad and grad students can access this service from anywhere in North America, 24/7. By dialing (toll free) 1-844-741-6389, you'll be connected to a trained counsellor and can request to speak to one in your preferred language.
MATES is offering online Skype-based appointments. Please email MATES if you'd like to chat with them!
Counselling Services are available by phone and video Monday to Friday 8:30 a.m. to 4:30 p.m. To book an appointment, call 519-888-4567 ext. 32655. Keep up with their latest updates on their news page.
Good2Talk provides confidential support services for post-secondary students in Ontario and Nova Scotia. Ontario students can reach them at 1-866-925-5454 or by texting GOOD2TALKON to 686868
The University has opened its own on-campus COVID-19 assessment and testing centre. It is located in the Health Services building, with plans to open additional locations on campus in the near future. For the health and safety of our campus community, testing is available to University students, employees and postdocs and family members living in the same household.
A medical referral is not necessary to get tested, but students and employees and family members will need to make an appointment through Health Services.
Starting October 1, 2020, the University of Waterloo will post information provided to us by public health units on positive cases of COVID-19 amongst students and employees who attended one of our campuses. Visit COVID-19 Campus Case Tracking for up to date information on COVID-19 cases at the university.
WUSA Health Plan
Your Student Health Plan covers most medical needs and has expansive drug coverage, no matter where you are in the world.
Those who will be outside of Canada during the 2020-2021 academic year will have an opportunity to request a full refund July 5-19, 2021. StudentCare has a handy little infographic with all you need to know.
Student Life Centre (SLC) and Turnkey
Student Life Centre and Turnkey are open Monday to Friday, 7:30 AM - 7:00 PM. You'll notice directional signage at your feet when you enter. We ask that you please follow the arrows and signs and register with the University's check-in system up arrival.
On an exciting note, your WUSA Student Planners are now available for pickup at the Turnkey desk.
SLC Services Available:
- GO transit & PRESTO Card Services
- Food Support Services
- Watcard add funds
- GRT EasyGO Fare Card Services
Open SLC Services
- Student Health Pharmacy open from Monday to Friday, 10am-4pm
- W Store open from Monday to Friday, 9am-4pm
- Campus Dentist open from Monday to Friday, 9am-5pm
- SOS Physiotherapy open from Monday to Friday, 8am-5pm
- FEDS Used Books - online orders with curbside pickup (at Turnkey)
- CIBC open from Monday to Friday, 9:30am-5pm
- International News open from Monday to Friday 7:30am to 6:30pm
- Tim Hortons open from Monday to Friday, 8am-6pm
Closed SLC Services
- Housing Office
- Lifetouch Photography
- Bike Centre
Additional SLC Service Updates
CIBC banking machines, self-use photocopiers and printing are available
Lounge/prayer space and study/piano rooms remain closed
Floors two and three are closed
The Caffeine Dispensary and all Societies businesses are closed until further notice
- Off Campus Community (MPR)
- MATES (MPR)
- RAISE (MPR)
- Women's Centre (SLC 2101)
- Glow Centre (SLC 2102)
- Bike Centre (SLC 0101)
- Co-op Connection; email email@example.com
- International and Canadian Student Network (ICSN); email firstname.lastname@example.org
Your cheque requests
Please email the Clubs Manager for information on how to submit a cheque request.
Please email the Services Manager for information on how to submit a cheque request.
Society Presidents are authorized to provide for digital submission of any cheque requests less than or equal to $100, but must provide a confirmation email to Gurpreet at email@example.com.
Cheques can be picked up at the Turnkey Desk if you elect not to have them mailed to your address. We will try to proactively inform you when cheques are ready for pick-up, but we would appreciate your patience during this time as delays may occur.
checkmark = achieved
spinner = in progress
unapproved = not completed
Financial Support for Students
checkmark WUSA created an emergency student support fund from the Student Life Endowment Fund to help students who are struggling financially as a result of COVID-19, and called on the University to match our contribution
checkmark We called on the provincial and federal governments to provide student loan relief, and secured a moratorium on interest and payments on student loans for the next 6 months
checkmark We called on the federal government to distribute the Canada Emergency Response Benefit OR an alternative summer income supplement to students and new graduates on a needs basis (read more from UCRU)
checkmark We called on the federal government to provide emergency loan and grant funding to the universities to administer to students in desperate financial need (read more from UCRU)
checkmark We called on the federal government to enhance existing financial aid programs for post-secondary students for fall 2020 entry (read more from UCRU)
checkmark We contacted the provincial government to ensure students receive the increase in Canada Student Grants through OSAP
spinner We are asking the federal government to include international students in CESB
spinner We are calling for the extension of the federal government’s support package for students
spinner We are calling on the provincial government to address students’ housing concerns
not completed We asked the university to make the alumni donations to the COVID-19 Student Emergency Support Fund available for students who continue to need support by raising the maximum amount per student
not completed We asked the university to make the alumni donations to the COVID-19 Student Emergency Support Fund available for students who continue to need support by prioritizing students who are not eligible for CESB
checkmark The university is using the remainder of the COVID-19 Student Emergency Support Fund to assist students with costs for technology needs
On Campus and Academic Supports
checkmark We called on the University to proactively move to online delivery and encouraged the cancellation of mass exams
checkmark We lobbied the University to move to a CR/NCR grading scheme for their class and to create an easy mechanism for students to choose CR/NCR for themselves at the end of term
checkmark We asked for student self-verification on Verification of Illness forms
checkmark Parking Services agreed to our request to provide prorated refunds to students with parking passes
checkmark We are offering increased capacity of our petition and grievance support for students who may have their academics negatively impacted due to illness and self-isolation
checkmark We asked for either partial refunds or a carry forward on meal plans that will no longer be of use to students this term
checkmark We asked Campus Housing for partial refunds for those who are living in residence and leaving early this term
checkmark We asked the university to offer online alternatives for students who cannot or do not want to come back to campus in the fall
checkmark We asked for refund without penalty on residence deposits paid before the announcement of fall term online delivery
checkmark We reached out to Athletics & Recreation for partial refunds for personal training, classes, intramurals, and any other athletic activities
checkmark We have communicated to the University about students’ desire for an in-person convocation with their classmates when possible
spinner We are gathering feedback from students on teaching quality to inform our recommendations for improvements. Share your experience with our Vice President, Education by filling out this form
spinner We are communicating students’ concerns with the workload of the online learning environment