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Submit a request

The Request Tracker (RT) system is used to report problems to, or request services from, various groups within Information Systems & Technology (IST), and some other departments/faculties.

Email request

  • Send a description of the problem to request@uwaterloo.ca.
  • You need to be in the "uwaterloo.ca" domain to use this email address (i.e. on-campus) and the request must be submitted from your WatIAM userid.
  • Note: when CC'ing someone on a request use their full email address.

Online request

Phone