The Request Tracker (RT) system is used to report problems to, or request services from, various groups within Information Systems & Technology (IST), and some other departments/faculties.
Email request
- Send a description of the problem to request@uwaterloo.ca.
- You need to be in the "uwaterloo.ca" domain to use this email address (i.e. on-campus) and the request must be submitted from your WatIAM userid.
- Note: when CC'ing someone on a request use their full email address.
Online request
- You can fill out the Request Tracker form.
- A WatIAM userid and password are required.
- Request Tracker user's guide.
