The University of Waterloo provides email and calendar services for staff, faculty, and graduate students. 

Current email environment

Faculty, staff, and graduate students are currently using Connect, a Microsoft Exchange-based system managed by IST. Visit the IST Knowlege Base for email and calendar support

Changes to email environment

Faculty and staff will be migrated to Office 365 email with a staged migration approach starting June 2020.

Visit the Office 365 employee email migration site for more information or the IST Knowledge Base for Office 365 email support

Who can use this service:

  • Graduate Students
  • Instructors
  • Faculty
  • Researchers
  • Staff

How to request this service:

Average length of time to complete request:

Exchange accounts requested through Request Tracker are normally created in one business day.

Support for this service:


No cost.



200 University Ave West