No matter your field or industry, you are in the business of problem-solving and decision-making. In this course, you will learn to lead people to solve problems. You will work with other course participants to practice proven problem-solving and decision-making techniques. You will also develop the knowledge and tools you need to help people creatively tackle everyday workplace problems and decisions.
This course can be taken as part of the Advanced Leadership Certificate.
- Individuals who have completed the Leadership Certificate
- Professionals who want to delve deeper into leadership best practices
- Supervisors
- Managers
- Team leads
- Aspiring leaders
The Six Sigma problem-solving methodology to improve problem-solving and decision-making within your organization:
- Define phase (problem and goal statements)
- Measure phase (asking important questions)
- Analyse phase (root cause analysis and process maps)
- Improve phase (brainstorming and creativity)
- Control phase (documenting and communicating solutions)
Receive a certificate from the University of Waterloo
Upon successful completion of this program, you will receive a professional education certificate from the University of Waterloo.
Gerry Call, MBA, BComm
Course Instructor, WatSPEED
Gerry Call (MBA, BComm) is a speaker, consultant, facilitator, and author, with over 40 years of academic and practical business experience and strong capabilities to motivate and entertain audiences. He is known for his down to earth instruction style, as well as for his positive and humorous attitude towards his topics. Call creates powerful learning environments to help people move from okay to extraordinary.
Questions? Let's chat!
Office hours: Monday to Friday, 8:30 a.m. - 4:30 p.m. ET