What is Accuro?
A web-based electronic health record (EHR) system that supports the primary medical care and mental health services needs for University of Waterloo students, Accuro is the new EHR tool for campus and replaces the former Clinic Information System.
Accuro provides a modern, cloud-based system that brings together health care and counselling services in a digital platform that allows an integrated focus on student wellbeing and care. Students now have more ways to connect with Campus Wellness and experience healthcare support like never before! Accuro also provides practitioners the ability to:
- schedule appointments,
- manage labs/imaging,
- track referrals,
- maintain client charts, and
- manage medical billing and documentation.
Implementation
The launch of Accuro is the culmination of three years of work. The Campus Wellness team and IST employees from across the department contributed to the success of this project, supporting project management, writing request for proposal (RFP) requirements, and coding/coordinating data feeds and integrations.
Accuro went live on August 10, 2020 replacing its 20-year-old predecessor. Campus Wellness continues to roll out new features and services to students, some of which include Ocean (eforms), eFax (Unite Fax), Cliniconex (appointment reminders), Medeo (online booking, virtual healthcare, secure messaging), Accuro eReferrals, Voice Dictation, and Advanced Reports/Dashboards. The Medeo virtual care platform has been especially important during this time, allowing campus care providers to stay connected with students who need support, even when they are not physically on campus. Phase 2 of the project began in September 2020 and includes the roll-out of check-in kiosks and system integration between Accuro and Medeo.
“The amount of and detailed (Accuro) training, as well as having so many support people to go to, was very helpful in understanding and becoming more comfortable with Accuro. Since the training was started months ago, it helped ease us into understanding the system without feeling rushed. I have no feedback as to how it could have gone better. Given the pandemic, I think the Accuro Team was able to pivot and adjust very well.” - Campus Wellness employee
A better experience
- Accuro is an up-to-date EHR with many additional features allowing for better healthcare service delivery
- Medeo (virtual care) allows for safe and “in-person” video discussions providing more personal health care at a distance
- Medeo (secure messaging) allows for better ways to connect with students and share personal health information (e.g. Verification of Illness forms)
- Ocean provides the ability to register for Campus Wellness services using paperless eforms
- Accuro provides tools (traffic manager) with a more efficient way to manage patient flow at the Health Services building
- Cliniconex allows for automated appointment reminders to replace a manual process
- Unitefax (efaxing) has led to the use of electronic faxes without using paper
- Accuro advanced reporting provides accurate and timely dashboard information on trends and health indicators
850Ocean e-forms submitted since May 5, 2020
500+Medeo (virtual care) appointments in August
100'sof Campus Wellness appointments booked in Accuro since Aug 10, 2020 launch
What Campus Wellness employees have to say about Accuro
“Ocean (eforms) and Medeo (virtual healthcare) were rolled out, ahead of schedule, because of COVID-19. Not that it should be your standard, but it was quite impressive how quickly that happened, and how smooth of a transition it was for clinicians, and the great support provided to Admin to learn the processes and troubleshoot!”
“Having access to Medeo (virtual care) has allowed me to connect more easily with students, as we’ve been able to see each other’s facial expressions. The set-up process was straightforward for both staff and students. Medeo is a great addition to our options of services to offer student support.”
