Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

Featured sites and services

  1. Apr. 7, 2020Online training session: Working Remotely with Microsoft Teams - April 9

    What is happening? IST is hosting an online training session on Working Remotely with Microsoft Teams; this will be an advanced course for intermediate Teams users. This course will cover: 

    • OneDrive for Business
    • SharePoint in Teams
    • Microsoft Planner
    • Microsoft Forms

    When is this happening? Thursday, April 9, 10:00 - 11:00 a.m. 
     

    How do I join the session? Click to join the session in the Teams app or click the 'Watch on the web instead' button to log in or join anonymously. 


    Will this session be recorded? After the session has ended, you can watch the recording here. To view past session materials, visit the IST Knowledge Base
     

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  2. Apr. 6, 2020Thinking of using Zoom? Please read this message from IST, first

    In response to the COVID-19 pandemic, most University employees are now working from home. Finding the most suitable service(s) to replace our in-person meetings, presentations or lectures is integral to continued collaboration and productivity, and the University has several licensed technologies to support this work.

    Individuals may prefer to use a solution not currently licensed or supported by the University, including Zoom (a video communications tool). You may be aware of the increased scrutiny Zoom has received over the last few weeks, highlighting several issues related to privacy and security. This has included reports of racist Zoom-bombing during a dissertation and a 3rd party security/privacy review of Zoom identifying shortcomings. If you are choosing to use Zoom, please carefully consider the following:

    1. The software itself has had several security vulnerabilities, some revealed last year and some more recently. Every piece of software has security vulnerabilities and Zoom has proven to be no different. It is important to keep all software (including Zoom) patched and up to date.
    2. There have been media reports of the company sharing certain data they collect from meeting participants with third parties. Some of these issues have already been fixed, and others are in the process of being fixed. The company has released a statement saying that they have never sold such information.
    3. Users of the software may be susceptible to having their meetings interrupted by individuals or groups with malicious intent. Advice on preventing this interruption (dubbed “Zoom-bombing”) is below and should be considered and applied to any other online presentation software.
    4. Zoom does not make use of end-to-end encryption. That is to say, while communications between various clients and Zoom are encrypted, those communications are potentially visible to Zoom employees. While this is true of many platforms, it underlines the importance of the service's privacy policies and practices. 
       

    The Keep Learning and Staying connected while working remotely sites provide advice on our recommended tools for use in teaching, thesis defences, and meetings. If strict confidentiality is a primary concern for conversations, please contact IST for additional advice.

  3. Apr. 1, 2020Microsoft Teams dial-in feature now available

    Please forward to staff and faculty in your department.
     

    What is happening? As mentioned in the Staying connected with Microsoft Teams Daily Bulletin article, Information Systems & Technology (IST) has enabled a “dial-in” feature for Microsoft Teams meetings. 
     

    What is the impact? Meeting attendees can dial-in to a meeting by phone when they are unable to join via the Teams application or an Internet connected device. The feature will be enabled and available for use within the next 24-48 hours. Once enabled, all employees will receive an email indicating audio conferencing for Microsoft Teams has been enabled and will include dial-in and PIN details. 
     

    How do attendees access or use the dial-in number? Attendees will dial-in to the meeting using the toll-free number included in the meeting invite they receive, and then enter the conference ID number when prompted. Both the phone and conference ID numbers are included in the meeting invitation by default when the meeting is booked. 
     

    Important: The Teams application should be used whenever possible. If attendees must dial-in to a meeting, please encourage use of the toll-free dial-in number.
     

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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  1. Apr. 9, 2020Akindi Live Training (Webinar) - April 9

    Akindi 101: Learn how to create and edit tests in Akindi, print and scan test sheets, and send grades directly to your LEARN gradebook.

    Join the Zoom meeting and learn from your home or office: zoom.us/j/177812917 (link will not be active until closer to the date/time)

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