Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

Featured sites and services

  1. Jan. 12, 2022IST’s 2021 Annual Report – A year in review

    I am pleased to share the work and achievements of Information Systems & Technology in our 2021 Annual Report. The demands and expectations of many IST services continued to increase over the past year as the University community adapted to ongoing changes to work and learning restrictions influenced by COVID-19. The main articles that follow highlight some of the work accomplished to continue to support these distributed, remote environments, as well as enhance the delivery and support of many centrally managed IT services.

  2. Jan. 10, 2022Resolved - Mailservices issue - January 10

    Resolved: This issue has been resolved. If you attempted to send an email earlier today and received a message that the email was not delivered, you will need to send the email again.

    Persisting issues or concerns? Please contact helpdesk@uwaterloo.ca.


    What is happening? There is an issue with Mailservices that is causing emails sent to Request Tracker (RT) and mailman mailing lists to be rejected for some users. IST is investigating.

  3. Jan. 5, 2022IST Service Catalogue moving to Confluence

    What is happening? The IST Service Catalogue (currently on the IST website) is moving to Confluence, https://uwaterloo.atlassian.net/wiki/spaces/ISTSERV/overview

    What is the impact? IST will begin to replace the website links (i.e., uwaterloo.ca/ist/services/… ) with those for Confluence. Until this work is complete, service entries and related pages may be viewed on either the IST website or in Confluence. 

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