Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

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  1. June 24, 2019RedHat Enterprise Linux 6 (RHEL 6) server upgrade and maintenance - June 24
    What is happening?  IST managed RedHat Enterprise Linux 6 (RHEL 6) servers will be upgraded, replaced or decommissioned.
     
    When is this happening? Monday, June 24, 2019 until complete.
     
    Why is this happening? Vendor support for RedHat Enterprise Linux 6 (RHEL 6) is ending on November 30, 2020. After support ends, security fixes and other patches will no longer be available for RHEL 6.
  2. June 24, 2019Changes to Skype phone calls - June 25
    Update (June 26): Due to the Skype phone configuration rules made on June 25, users are no longer required to dial a '6' in front of phone numbers. This applies for all outgoing calls and call forwarding rules, doing so will result in an unsuccessful call. 

    What is happening? The Skype phone configuration rules are changing in order to provide users with an improved call experience:

    • Configuration rules will be changed to add a '6' only at the time an outgoing call is being made. 
    • Skype currently adds a '6' in front of all incoming and outgoing calls. 
    • The Session Timer feature on the Skype trunks will be enabled
    When is this happening? Tuesday June 25, starting at 10:00 p.m.
  3. June 21, 2019Email security alert - June 21

    What is happening? The IST security team has been made aware of a phishing attempt on uwaterloo.ca email accounts. An email was sent by a malicious third-party posing as the Finance department, asking recipients to click on a link to view payroll information.

    If you receive an email that asks you to verify and renew your account, please do not click on any links or open attachments and delete the email. Contact soc@uwaterloo.ca if you followed any links that may have been in the email. 

    Note: IST has removed the email from the inboxes of affected individuals.

    When did this happen? The phishing attempt occurred on Thursday, June 20 at approximately 7:00 p.m. 

    Reminder: Be cautious of any suspicious email you receive. Under no circumstances should you open or extract unexpected zip files, run any files contained within the attachment, or click on links within the email.

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