Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

Featured sites and services

  1. Feb. 26, 2020Quest unavailable for scheduled maintenance - March 4

    What is happening? Quest will be unavailable on Wednesday, March 4 from 6:30 a.m. - 8:30 a.m. due to scheduled maintenance.

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  2. Feb. 25, 2020Resolved: Microsoft Teams channel messages not appearing - February 25

    Resolved: Users should now be able to view new Microsoft Teams channel messages in the channel window. The issue was a result of a Teams back-end throttle limit being exceeded, which was resolved by the vendor on Tuesday evening.

    Persisting issues? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


    What is happening? Users may not be able to view new Microsoft Teams channel messages in the channel window despite receiving activity feed notifications about new messages. A ticket has been opened with the vendor to investigate. 

    What do users need to do? Users can attempt to resolve the issue by signing out and back into Teams. Please note the issue may reoccur even after signing out. 

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  3. Feb. 24, 2020Transitioning IST IT knowledge base and project management tools to Atlassian – February 27-28

    Please share this message with employees in your faculty or unit.
     

    What is happening? Information Systems & Technology (IST) is transitioning its current IT knowledge base and project management toolset from TeamDynamix (TDX) to Atlassian. The knowledge base will use Atlassian’s content collaboration tool, Confluence, while IST project management processes will be supported by the project management and issue tracking tool, Jira. 

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