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In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

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  1. Dec. 3, 2021Offline files to be disabled on Windows laptops in Academic Support - December 6

    What is happening? Windows laptops in Academic Support will be removed from the Laptops OU (disabling the Offline Files feature).

    When is this happening? Monday, December 6 at 4:30 p.m.

    Why is this happening? The Offline Files feature slows down most computers and is no longer needed due to work done during the OneDrive migration. 

  2. Nov. 30, 2021Exchange server maintenance: December 7 - 21

    What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 

    When is it happening? Tuesday, December 7 to Tuesday, December 21 between 9:00 and 10:00 p.m. each night. 

  3. Nov. 23, 2021IST migrating all on-premises Exchange (Connect) resources to Microsoft 365

    What is happening? As part of the project recommendation to move to Microsoft 365 email, IST will migrate all on-premises Exchange (Connect) resources (i.e., rooms and equipment) to Microsoft 365 (M365). 

    What is the impact?   

    • There are no changes to the appearance or process of booking resources by email; resources will look the same in the Global Address List (GAL)
    • The interface when updating resource booking permissions has been modernized; the process itself remains unchanged. 
    • If the resource owner’s personal email uses on-premises connect, they will now receive a M365 login link when opening the resource from Outlook on the Web; resource owners should click the link and log in with username@uwaterloo.ca

    What do I need to do? 

    • Windows Outlook
      • After the migration, resource owners, and others with the resource calendar open in Outlook, may see a message prompting them to restart Outlook
      • Click OK then close and re-open Outlook
    • Mac OS
      • After the migration, resource owners, and others with the resource calendar open in Outlook, may see a message indicating that “Outlook was redirected to the server Autodiscover-s.outlook.com to get new account settings ….”
      • Click Allow then close and re-open Outlook

    Please note: In some cases, Outlook may need to be closed and re-opened after the change. In rare cases, the resource calendar or mailbox may need to be removed and re-added in Outlook.

    When will this change take place? Tuesday, November 30, 2021. 

    Benefits of this change: Migrating resources to M365 will improve usability as resources in M365 work better for users in M365 while continuing to work for those still using Connect. 

    Additional resources: 

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

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