Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

Featured sites and services

  1. Aug. 23, 2019git.uwaterloo.ca – SSH fingerprint change
    What is happening? Due to the University’s version control system (git.uwaterloo.ca) upgrade on August 20-22, the SSH fingerprint of the host has changed. 

    What do users need to do?  If you use git.uwaterloo.ca and are receiving warnings (e.g. WARNING: POSSIBLE DNS SPOOFING DETECTED! WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED!), delete your stored SSH fingerprint for git.uwaterloo.ca by doing one of the following:
    • ssh-keygen -R git.uwaterloo.ca
    • edit your known_hosts file and remove the existing entry for git.uwaterloo.ca
    Questions, concerns or assistance needed? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
  2. Aug. 22, 2019Building the Next Waterloo Content Management System (WCMS) project website now available
    What is happening? Information Systems & Technology is excited to announce a website for the Building the Next WCMS project.  
    Why is this happening? The Waterloo Content Management System (WCMS) is the centrally supported website creation and maintenance tool at the University of Waterloo and uses an open source product called Drupal as its foundation. The current version of our websites, "WCMS 2", are built using Drupal 7, which will reach end-of-life in 2021, meaning it will no longer be supported by core maintainers with fixes, security releases, or enhancements. The next version of our websites, "WCMS 3", will be built in the newest available version of Drupal, Drupal 8.  
    This project will manage the redevelopment of WCMS 3, and this new site will be used to share project information and updates on the work being done to "build the next WCMS". 
    What you’ll find: Whether you’re a site manager, a content maintainer or you simply browse Waterloo websites for content and information, your feedback and input as we build WCMS 3 is important to us. Visit the site to:  
    • Learn more about the initiative  
    • Review the current project timeline 
    • Read the Blog for updates from our web development team  
    • Submit any questions, comments, or feedback you may have about this work via the feedback form 
    We’ll highlight two blog posts this month. The first, an introduction to the project by Joe Kwan, manager, web development and the second, a summary of the WCMS user experience survey that was conducted earlier this year. To view the new website, please visit: uwaterloo.ca/wcms-3
    Questions or concerns? Please submit using the project feedback form, uwaterloo.ca/wcms-3/feedback or send directly to Joe Kwan, joe.kwan@uwaterloo.ca
  3. Aug. 20, 2019IST Service Desk end of term hours

    What is happening? Service desk hours will be reduced until the end of the Spring 2019 term. Regular service desk hours will resume on Tuesday, September 3.

    • Davis Centre (DC) service desk
      • Open 8:30 a.m. to 4:30 p.m. Monday-Friday until August 30. 
      • Open 12:30 p.m. to 4:30 p.m. from August 31 to September 1. 
      • Closed on September 2. 
    • Dana Porter (DP) service desk
      • Open 8:30 a.m. to 4:30 p.m. Monday-Friday until August 27.
      • Closed from August 28 to September 2. 
    • Village 1 (V1) service desk
      • Currently closed until August 30.
      • Open 8:30 a.m. to 8:30 p.m. from August 30 to September 2.  
    • Claudette Millar Hall (CMH) and Ron Eydt Village (REV)*
      • Open 8:30 a.m. to 8:30 p.m. from August 31 to September 1. 
      • Note: these pop-up desks will only be available during move-in weekend.

    When is this happening? Starting on Tuesday, August 20 until Monday, September 2. 

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext.44357.

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