Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

  1. Sep. 22, 2017Office 365 email issues with iOS 11 Apple update – September 22

    Microsoft has announced that the native Mail app (Mail.app) on iPhones and iPads that have upgraded to iOS 11 is not functioning as expected as users are unable to send or reply to email. Users can send or reply to emails using the web-based Office 365 email application or by installing another email application until this issue is fixed. At this time, Microsoft or Apple have not announced a solution.

    Note: These issues don’t occur in iOS 10.

  2. Sep. 21, 2017SharePoint maintenance - September 27

    What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

    When is this happening? Wednesday, September 27 from 10:00 p.m. to 2:00 a.m. on Thursday, September 28.

  3. Sep. 19, 2017Student accounts compromised - September 19

    What is happening? Over this past weekend, several hundred student email accounts were compromised as a result of a phishing scam. IST has been actively resolving issues with individual students since Monday morning and will continue to do so.

    What is the impact? Accounts identified as having been compromised have been locked to prevent further issues. Since email accounts rely on WatIAM credentials, other services such as Nexus accounts, Quest, LEARN and WaterlooWorks are also affected.

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