Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

  1. May 25, 2016UPDATE: Podium update running unexpectedly on academic support workstations- May 25

    UPDATE: Instructions on powering on a previously powered off workstation were distributed to IT support reps. Please contact your IST Account Rep or IT support person for additional details. 

    Users should not attempt to power their workstations on themselves. Please wait for assistance from your IT rep.


    UPDATE: The deployment has been cancelled so no new imaging processes will start (i.e. if your workstation had not yet received the update, it should not, to the best of our knowledge).

  2. May 25, 2016CAS primary node maintenance - May 26

    What is happening? The CAS primary node will be restarted to fix a current issue. Currently running on the backup node.  CAS will require you to re-authenticate as state is not maintained between nodes.  The blip will be a 3 minute window in the above larger window.

    When is this happening? There will be a five minutes or less service interruption on Thursday, May 26 between 7:00 and 8:00 a.m.

  3. May 20, 2016Virtual Desktop Infrastructure (VDI) and license servers maintenance - May 21

    What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 - 6

    When is this happening? Saturday, May 21 from 10:00 a.m. to noon.

  4. May 17, 2016RESOLVED: Issue with wireless network - May 17

    RESOLVED: Wireless service has been restored.

    Thank you for your patience as we worked to resolve this issue.

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


    What is happening? An issue with the wireless network has been identified. Users may be disconnected from and have trouble reconnecting to the wireless network. IST is investigating.

    Additional communications will be shared when available.

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