Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

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  1. Nov. 18, 2020Shibboleth server upgrade from version 3.3.3 to version 3.4.7 - November 24

    What is happening? Shibboleth SAML identity provider (idp.uwaterloo.ca), one of the University’s application authentication tools, is being upgraded from version 3.3.3 to version 3.4.7. Details regarding an additional upgrade from version 3.4.7 to version 4 will be shared once the version 3.4.7 upgrade is successfully completed.

    When is this happening? The upgrade to version 3.4.7 is expected to be completed by Tuesday, November 24 at 10:00 a.m.

    What is the impact? Users may be unable to log in to Shibboleth supported applications after the upgrade. 

    What do users need to do? Owners of Shibboleth supported applications should test each application’s authentication after the maintenance time above. Any issues found during testing should be reported to rt@uwaterloo.ca

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

  2. Nov. 18, 2020Audit of on-prem Confluence users

    What is happening? IST will be auditing the number of on-prem Confluence users and removing users that have never logged on to the system.

    When is this happening? Audits will be conducted every three months starting January 2021.

    Why is this happening? Inactive users need to be removed to prevent Confluence editing from being disabled when license capacity is reached.

    What do IT admins need to do? In Grouper, IT admins should only give access to users who require use of Confluence. Please avoid assigning access to all users within a nested Grouper group (e.g. avoid nesting Wiki Grouper groups within Jira Grouper groups and vice versa).

    Questions or concerns? Please contact the IST Service Desk,helpdesk@uwaterloo.ca, ext. 44357.

  3. Nov. 6, 2020Changes to the Teams Roster Sync process

    What is happening? The UW Teams Roster Sync system will be upgraded to version 1.5. The following updates will be made: 

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