Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

  1. Feb. 4, 2016Campus firewall firmware update - Feb 9

    What is happening? Updated firmware will be applied to the campus firewalls.

    When is this happening? Tuesday, February 9 between 6:30 and 8:00 a.m.

    What is the impact? There will be multiple short outages to the wired network service. Active sessions will need to be re-established during this time.

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

  2. Jan. 29, 2016RESOLVED: WCMS sites unavailable in some browsers - Jan 29

    RESOLVED: The issue was resolved and WCMS sites are available again. Thank you for your patience.

    What is happening? Sites are currently unavailable in some versions of Safari and other browsers.

    IST is investigating the issue.

  3. Jan. 28, 2016Virtual Desktop Infrastructure (VDI) and license servers maintenance - Jan 30

    What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 - 6

    When is this happening? Saturday, January 30 from 10:00 a.m. to noon.

  4. Jan. 21, 2016Virtualization of Essex (OnBase remote desktop server) - Jan 27

    What is happening? The Essex server is being moved to a virtual instance. Essex is the remote desktop server for the OnBase production environment.

    When is this happening? Wednesday, January 27 between 8:00 and 11:00 a.m.  

    What is the impact? OnBase will continue to be available during the maintenance window. Only those users in the GSO and RO who explicitly use the remote desktop connection to Essex for the thick client will be impacted during this period.   

Read all news