Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

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  1. June 21, 2021uwaterloo.ca website domain maintenance - June 24

    What is happening? The uwaterloo.ca WCMS website domain will be undergoing maintenance. Please note this change will only affect WCMS websites and the campus map. New WCMS 3 websites will be directed to Pantheon while existing WCMS 2 sites will continue to direct to our on-premises data centres.

    When is this happening? From Thursday, June 24 at 8:00 p.m. to Friday, June 25 at 12:00 a.m.

    Why is this happening? In order to prepare for the upcoming WCMS 3 release with our new Drupal vendor, Pantheon, changes need to be applied to the way WCMS website requests are directed.

    What is the impact? No user impact is expected, all WCMS websites should continue to be available during this maintenance period.

    Questions or concerns? Please contact Joe Kwan.

  2. June 11, 2021Request Tracker (RT) moving to ADFS authentication - June 16

    Update (June 16, 8:55 a.m.):

    What is happening? Request Tracker (RT) will not be moving to Active Directory Federation Services (ADFS) authentication today as scheduled due to last minute inconsistencies found during upgrade testing. This update will be postponed to a future date (TBD).

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. 


    What is happening? 

    • Request Tracker (RT) will be moving to Active Directory Federation Services (ADFS) authentication. ADFS is the recommended authentication service for campus.
    • Moving to ADFS will enable these systems to support single sign-on, a service that provides a secure method of accessing multiple web-based systems and applications without being required to log in to each one. Visit the IST Single sign-on website to learn more.

    When is this happening? Wednesday, June 16.

    What do users need to do? When logging into RT:

    • On the Sign in page, enter your username@uwaterloo.ca and click Next.
    • If prompted to choose an account, choose ‘Work or school account’.
    • Enter your WatIAM password.
    • You will also receive a two-factor authentication (2FA) prompt.

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. 

  3. June 3, 2021Central Authentication Service (CAS) maintenance - June 10

    What is happening? Various deprecated security protocols and ciphers from the CAS service are being removed.

    What is the impact? This change applies to the limited set of applications still using the CAS service. Please note that CAS is a deprecated service and this removal is essential to maintain the security of Waterloo credentials.

    When is this happening? The CAS change will be implemented on Thursday, June 10 at 8:00 a.m.

    Why is this happening? This maintenance is required to remove obsolete protocols from campus authentication systems.

    Action you may need to take before the change: Review your CAS services to verify they can communicate using TLS1.2 and associated ciphers OR prepare to switch to ADFS.

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca

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