Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

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  1. Dec. 13, 2019Campus fax server unavailable - December 13

    What is happening? The campus fax server is currently unavailable. IST is investigating. 

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

  2. Dec. 11, 2019Virtual Desktop Infrastructure (VDI) and license server restart - December 22

    What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. 

    When is this happening? Sunday, December 22 from 10:00 a.m. to 2:00 p.m.  

    What is the impact? Users’ private VDIs will be unavailable during the maintenance window. Users of the following applications might experience short outages while the servers are rebooting:

    • SPSS
    • MATLAB
    • Comsol Multiphysics
    • SAS
    • Quest 
    • ArcGIS 

    Work should be saved frequently to avoid data loss.

    Additional resources:

    Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

  3. Dec. 11, 2019Decommissioning use of the Central Authentication Service (CAS) - December 16

    What is happening? Information Systems & Technology (IST) is leading an initiative to decommission the Central Authentication Service (CAS). As part of this initial work, CAS will be reconfigured to prevent new applications from using the service.
    Why is this happening? 

    • Our CAS installation is in a deprecated state.
    • CAS is currently available for use by anyone on any website or application; reconfiguring the service will allow IST to prevent unknown or unapproved use of CAS.
    • Active Directory Federation Service (ADFS) is the recommended web-based authentication service and provides single sign-on access to University systems. All applications/websites should use ADFS moving forward.

    When is this happening? The reconfiguration of CAS will occur on Monday, December 16 at 2:00 p.m.
    What is the impact? No impact is expected.

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  1. Dec. 13, 2019Presentation Friday: Educause Conference Update

    During this seminar, Greg will offer insights into the key lessons learned while attending the 2019 EDUCAUSE Annual Conference (held in Chicago, IL), linking them to some ongoing IT initiatives here at Waterloo.

    This seminar will not be recorded/webcasted.

    Speaker bio:

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