Welcome to the Information Systems & Technology website

In Information Systems & Technology (IST) we strive to provide effective information systems, technology and services in support of learning, teaching, research and administrative needs.

On our site you'll find information on the IT services and resources available to students, faculty and staff; IST and campus-wide IT projects and initiatives; and information on our continuous efforts to provide an exceptional IT environment on campus.

Featured sites and services

  1. June 10, 2019Phones rebooting unexpectedly - June 10

    What is happening? Some Avaya IP phones may not be working properly due to network connection issues. 

    Why is this happening? This morning a firmware update went out to all Avaya IP phones. Some phones are experiencing issues as a result of this update.  

    What do users need to do? If you notice that your phone is not working properly, physically unplug the network connection from the back of the phone (the cable that goes from the wall to the phone) and plug it back in to force a reboot. Your phone will be upgraded and the issue should be resolved.

  2. June 6, 2019Waterloo Photos: improved access and WCMS integration

    What is happening? IST is pleased to announce the launch of two new Waterloo Photos features: On the fly access and Waterloo Content Management System (WCMS) integration. 

    On the fly access:  

    • The "on the fly" feature will allow Waterloo employees to access the Waterloo Photos service without needing to submit a request for access, and without needing to belong to an established (Waterloo Photos) org unit. On the fly access will allow these users to view assets that are in the View and Download Only access level (i.e. no restrictions on download and use).  

    WCMS integration: 

    • Digital assets from Waterloo Photos can now be added to many of the content types within the WCMS (e.g. Web page, Blog, Person profile) when using the Listing page image or Upload an image upload options in the supported content types. 

  3. June 5, 2019Two-factor authentication (2FA) implementation across campus
    What is happening? Information Systems & Technology (IST) recently kicked-off a project to facilitate the implementation of two-factor authentication (2FA) across campus. 
    How 2FA works: Logging into 2FA protected sites and applications is as simple as accepting a notification on your phone, plugging in an authenticator, or entering a PIN from a text message or phone call. 2FA at Waterloo is powered by DUO. 
    Recommended option: The DUO mobile app is the recommended second factor solution for campus. The mobile app is very easy to use and provides the highest level of security of the available 2FA options. However, employees who would prefer not to download and use the DUO mobile app on a personal device may request an authenticator from IST. 
Read all news