Profiles

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Gregory Smith

Chief Information Officer

Gregory came to the University of Waterloo in 2009 after studying and working at Western University...

Trevor Bain

Director, Faculty Information Technology Services

Before joining IST in this role, Trevor served as the IT Director in the Faculty of Health. His work focused on building reliable, client-focused services that support teaching, research, and administration while strengthening alignment with centrally provided IST services. 

Steven Bourque

Director, Technology Integrated Services

Director, Technology Integrated Services

Pavol Chvala

Director, AI Innovation and Systems Development

Pavol began his University of Waterloo career in 2009 as a co-op student in Campus Housing and joined Information Systems & Technology (IST) in 2012 as a Web Developer. He has since contributed to campus-wide software development efforts and key institutional systems.

Melissa Conrad

Executive Officer

Melissa has been with the University since 1998 and joined Information Systems & Technology (IST) in 1999...

Monica Czagan

Chief Data Officer

Monica is a data and transformation leader dedicated to unlocking the value of data through strategy, collaboration, and continuous improvement.

Pam Fluttert

Director, Instructional Technologies and Media Services (ITMS) and Interim Directory, Information Systems

The Interim Director, Information Systems and Director, Instructional Technologies & Media Services provides leadership for enterprise information systems, digital services, and strategic technology initiatives that support administrative, research, and academic priorities.

Mike Gaspic

Deputy Chief Information Officer

Mike Gaspic is the Deputy Chief Information Officer at the University of Waterloo. Working closely with the Chief Information Officer and senior leaders across the University.

Matt Justice

Director, Academic Support Unit Information Technology Services | Information Systems and Technology - Operations

In his current role of Director, ASU IT Services, Matt is excited to help shape what he hopes will be generational IT transformation across the institution.

Nathan Lee

Senior Project Manager (IT Governance, Portfolio and Strategy) 

Nathan joined the University of Waterloo in 2017 and has held project and governance roles within Information Systems & Technology (IST). Prior to joining Waterloo, he worked in technology and leadership roles at Grand River Hospital, the Region of Waterloo and BlackBerry.

Mike Patterson

Chief Information Security Officer

Mike began his career at Waterloo in 2001 with the then-Offices of Development and Alumni Affairs as a systems administrator. He moved to the Computer Science Computing Facility in 2003 to support research computing, and joined IST in 2009 as the first staff member in what has become Information Security Services.

Anne Paulson

Director, Information Technology Services and Support

Anne joined IST in 2016 as a member of the Departmental and Campus Applications team, bringing experience in service leadership, support model design, and organizational change. During her years in Information Systems, she partnered with groups across campus to implement and improve systems, helping departments get more value from technology. Her work has focused on aligning technology with strategic goals and the needs of end users.