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As our familiarity and experience with the Jira Service Management (JSM) platforms grows, we continue to implement changes aimed at improving your overall experience, while also testing and configuring new features and functionality released by the vendor. Here's a look at some of the work we've been focused on since our last update.

Our transition to Jira Service Management (JSM) is going well. Thank you to those that have submitted feedback on their experience using JSM, or provided suggestions for improvements. Some recent changes that have been made to the platform based on this feedback include the following:

Where are we now?

Waterloo’s position within the world of online learning is very solid. The use of online learning continues to grow for on-campus courses, and almost every student has an online component for multiple courses. The number of fully online enrolments and available courses increases term-after-term as well, and Faculties consider it a strategic growth area. It’s clear that students no longer perceive taking a fully online course as a “one-off”. Approximately 5000 Waterloo students take at least one fully online course in a term.