uWaterloo Connect IT blog

Welcome to uWaterloo Connect IT! This blog will provide a collaborative environment for university community members to help shape the future of IT at Waterloo.

Meet Andrew, the new Director of Client Services

Tell us a bit about yourself.

My name is Andrew McAlorum, and I’m the new Director of Client Services in IST.

IST opens two new IT service desks

In collaboration with campus partners in the Dana Porter Library and New Residence Building, IST has opened two new service desks. Conveniently located, the service desks offer help with wireless connection issues (Eduroam), WatIAM administration, virus removal, anti-virus installation, general inquiries, and more.

Dana Porter (DP) Library Service Desk

Spam defense: How to take advantage of Canada's anti-spam legislation (CASL)

This fall has seen a large increase in unsolicited commercial email (UCE), better known as spam, being sent to members of the University of Waterloo community.

We're used to seeing spam for products like pharmaceuticals sent by mysterious and secretive organizations overseas.  A notable difference with the current spam surges is that many of the messages are coming from real companies with offices in Canada.  They are offering things like student housing or textbooks, and appear to be legitimate enterprises.

Rethinking IT projects: Co-operative labour

Work-Integrated Learning Community Support and Research Portal

In this final post of a three-part series (read part one and part two), I will describe our experience using co-op, as well as the concept of developing a ‘co-op culture’ in a workplace.

Rethinking IT projects: Information modeling

Work-Integrated Learning Community Support and Research Portal

Following part one of this three-part series, this post will define the types of information models that exist and the role they play in directing and managing a project.

Rethinking IT projects: Assessing user needs

Work-Integrated Learning Community Support and Research Portal

Since April 2015, I have been leading the creation of the Work-Integrated Learning Community Support and Research Portal (WIL Research Portal), a project brought to IST by the Waterloo Centre for the Advancement of Co-operative Education (WatCACE). In line with their mandate to increase understanding of co-operative education through innovative research design, this website is intended as a resource for researchers the world over who study work-integrated learning, making all core scholarship available through a single search interface, and providing a forum for people to connect and share ideas.

On the go with Quest Mobile

In early May 2014, Information Systems & Technology (IST) partnered with the Registrar’s Office (RO), Centre for Extended Learning (CEL), and Graduate Studies Office (GSO) to implement a mobile interface to the Quest student system.

A closer look at the new Waterloo campus map

Then and now

There were three main reasons the venerable old campus map needed to be replaced. First, it was based on Adobe’s Flash, which meant it didn’t work on mobile browsers and left smartphone users reliant on outside alternatives, such as Google Maps. The University needed a solution tailored to the campus that was based on trusted and familiar data sources.

Drupal North

On June 26 and 27, many members of the Waterloo Content Management System (WCMS) team attended the Drupal North conference. This was the first year for the conference, though many of the groups making up the organizing committee have held (and continue to hold) DrupalCamps of their own.

Finding value with Information Management

In late 2013, I became the director of a new group in IST called Enterprise Architecture (EA). I have written previous blog posts about Enterprise Architecture (the practice), but the EA Group does more than just Enterprise Architecture. One of our other key responsibilities is Information Management.

Information Management

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