Please note: The university will be closed from December 21 to January 2. Virtual support will resume on January 2.
Use one of the below options to connect with the IST Service Desk remotely:
Mon.-Fri.: 8:30 am-8:30 pm
Sat.-Sun.: 12:30 pm-8:30 pm
Phone: 519-888-4567, ext. 44357
Email: helpdesk@uwaterloo.ca
Live chat: Click to start a new live chat session
Help Portal: Click to submit a request
IST service desk locations
Please note: The Village 1 IT Service Desk will close on December 19 at 8:30 pm. The IT Service Desks in Dana Porter Library and Davis Centre Library will close on December 20 at 4:30 pm. All IT Service Desks will resume operation on January 2. After operations resume the IT Service Desks in Dana Porter Library and Davis Centre Library will operate with reduced hours until January 6. Reduced hours are Monday to Friday, 8:30 am to 4:30 pm, and Saturday and Sunday 12:30 pm to 4:30 pm.
Davis Centre
Mon.-Fri.: 8:30 am-8:30 pm
Sat.-Sun.: 12:30 pm-8:30 pm
Dana Porter
Mon.-Fri.: 8:30 am-8:30 pm
Sat.-Sun.: 12:30 pm-8:30 pm
Village 1
Mon-Fri: 8:30 am-8:30 pm
Sat-Sun: 12:30 pm-8:30pm
