Application contacts may be able to assist with:
- Technical consulting for supported versions
- Arranging training
- Local configuration settings and "look and "feel"
- Working with the application installer
- Tracking current versions and working with appropriate staff (e.g. departmental and corporate project staff) to investigate, test, and track deployment.
The service objective is to respond to application inquiries within 2 business days.
Who to contact
If you have a question/problem with any of the applications in the table:
- Faculty and students:
- contact your faculty service desk
- Staff:
- contact your local computer support representative
- Service desk staff and Computer support representatives:
- use the table below as a reference if you need extra input regarding an application issue
Application contacts
| Application | Application contact |
|---|---|
| Adobe Acrobat Professional | Cassie Bechard (PC) Glenn Anderson (Mac) |
| Adobe Reader | Cassie Bechard (PC) Glenn Anderson (Mac) |
| Adobe Photoshop | Glenn Anderson |
| Android | Rusmir Salihspahic |
| Apple Quicktime and Apple Quicktime Player | Glenn Anderson |
| Apple Mail | Glenn Anderson |
| ArcGIS (ESRI) | Keith Peck |
| BlackBerry | Rusmir Salihspahic |
| Chrome | Rusmir Salihspahic |
| Exchange and Office 365 email/calendar | Will Lewis, Keith Peck |
| Faronics DeepFreeze | Peter Schepers |
| FireFox | Stephen Markan |
| Groupmail | Tom Kelly, Mike Huynh |
| Internet Explorer | Susan Beaupre |
| iPad | Glenn Anderson, Mike Huynh, Rusmir Salihspahic |
| iPhone | Mike Huynh, Rusmir Salihspahic |
| LabView | Will Lewis |
| LaTeX | Will Lewis, Keith Peck |
| LibreOffice | Stephen Markan |
| Linux (Ubuntu) | Stephen Markan |
| Macintosh OS including Mac specific applications such as Photos, Pages, Numbers, Keynote, Preview, iMessage, screen sharing | Reg Leland, Keith Peck, Glenn Anderson |
| Mailman | Keith Peck |
| Maple | Will Lewis |
| MatLab & toolboxes | Will Lewis, Stephen Markan, Lisa Tomalty |
| Microsoft Office | Word - Cassie Bechard, Lisa Tomalty Excel - Reg Leland, Emily Goodwin, PowerPoint - Keith Peck (Windows), Glenn Anderson (Mac) Access - Keith Peck Outlook - Stephen Markan (Windows), Keith Peck (Mac) |
| Microsoft Teams | |
| OneDrive |
Rusmir Salihspahic (Windows, Android), Keith Peck (Windows and Mac), Glenn Anderson (Mac and iOS) |
| OneNote | Will Lewis |
| Overleaf, Online LaTeX Editor | Will Lewis, Keith Peck |
| Request Tracker 4 | Lisa Tomalty, Stephen Markan |
| Safari | Glenn Anderson |
| SAS | Will Lewis, Keith Peck |
| sftp - Mac | Glenn Anderson |
| SharePoint Services | Stephen Markan, Heather Wey, Mike Huynh |
| Skype for Business | Matt Harford (Windows), Glenn Anderson (Mac) |
| SPSS | Will Lewis, Keith Peck |
| Thunderbird | Stephen Markan |
| Waterloo Content Management System (WCMS) | Andrea Jennings |
| WatVote | Glenn Anderson, Heather Wey, Will Lewis |
| Webstore | Will Lewis |
| Windows 7 | Susan Beaupre |
| Windows 8 | Susan Beaupre |
| Windows 10 | Susan Beaupre |
