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International Student Return Plan
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The purpose of this project is to develop and implement an International Student Arrival Plan that will operationalize our institutional approach to safely receive and support both new and returning international students in meeting the mandatory 14-day quarantine requirements set by the Government of Canada.
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Wendy Hague
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Oct 19, 2020
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May 28, 2021
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Business Process & Service
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|
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Learn Tools v4
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The purpose of this project is to re-write Learn Tools using up-to-date technology so that the system (Learn Tools v4) is more sustainable and easily supported.
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Wendy Hague
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Oct 28, 2020
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Dec 17, 2021
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Other
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Advancement Business Case
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IST is helping to build a business case for enhanced CRM and fundraising functionality currently provided through campus advancement business processes and legacy technology.
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Connie van Oostveen
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Sep 01, 2020
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Jan 29, 2021
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Business Process & Service
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NEXTT Transition Project
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The NEXTT transition project is the third phase of the replacement of HoME. By September 30, 2021, the team will ensure core functions in the new enterprise system are set-up and operating effectively, and non-core functions are stable.
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Tara Hillis
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Oct 13, 2020
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Apr 28, 2023
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Information System
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|
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Quest Rapid Delivery Fall 2020
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This initiative contains items being worked on for Quest during the Fall 2020 term.
These projects include Tax form cleanup, Infosilem Enterprise upgrade, EDI XML transcripts (inbound and outbound), Identity Assurance supporting Queries, the Social Insurance Number Purge, Notifications on Holds, the Graduate Scholarship Transcript Request.
The amount of work is being reduced as several other projects using the same resources as QRD, are being reported elsewhere. These projects include the Tuition Calc project (https://jira.uwaterloo.ca/browse/ISTPPM-235), the Graduate Recruitment transformation project (https://jira.uwaterloo.ca/browse/ISTPPM-290), the SIS Legacy Application review and migration and the Quest upgrade (https://jira.uwaterloo.ca/browse/ISTPPM-333).
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Vivienne Ballantyne
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Sep 01, 2020
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Dec 31, 2020
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Information System
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A3 license management process improvement project
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Beginning in April / May 2021, the University will be charged for Microsoft 365 licenses. The purpose of this project is to improve the process for managing MS 365 accounts issued by faculties and ASUs for sponsored / visitor accounts to ensure license costs are effectively managed.
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Wendy Hague
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Nov 02, 2020
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Mar 26, 2021
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Business Process & Service
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Jira Service Desk Cloud Implementation
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Moving Jira Service Desk (JSD) services to the cloud instance. Will involve migration of existing on-premises JSD clients and onboarding new clients.
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Jonathan Woodcock
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Sep 01, 2020
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Dec 23, 2020
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Information System
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Quest Upgrade - Feb 2021
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The Quest application and databases will be updated to maintain Oracle support. The mobile and firewall products will also be upgraded for compatibility and improved vendor support.
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Pat Coutsos
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Aug 01, 2020
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Mar 31, 2021
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Information System
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|
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Operations Level Agreement between Creative Services and P+RS
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Creative Services (CS) work directly with customers on campus on branding and marketing projects. These projects often require some type of printing. This OLA is to document expectations between CS and Print and Retail Solutions (P+RS) when printing of marketing material is required.
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Joe Allen
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May 19, 2020
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Oct 30, 2020
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Organization Governance Policy & Standards
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|
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AHS Registration and Payment System
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A project to facilitate registration and payment administration and to manage growth of outreach and community programming at CCCARE and AHS activities broadly. This software would be used for registration intake forms and for handling personal health information (PHI).
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Nathan Lee
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Aug 19, 2020
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Feb 28, 2021
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Information System
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|
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Policy 73 Future-proofing
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A project to deliver a rewritten Policy 73 system to the Office of Research, with updates to the programming language, authentication and database, as well as some enhancements.
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Neil McKay
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Jul 01, 2020
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May 28, 2021
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Information System
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|
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Archibus Upgrade
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Upgrade Archibus to the latest version and enable Single Sign-ON
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Neil McKay
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Jul 01, 2020
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Dec 30, 2022
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Information System
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Membership Management
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Deliver the required systems and turnstile integration required to enhance membership management for Athletics.
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Neil McKay
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Jul 01, 2020
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Mar 30, 2021
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Information System
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|
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Move to O365 SharePoint Online
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For students and employees who need consistent and improved support and services, in a time of financial austerity, the project will:
-deprecate on-premises SharePoint,
-plan, schedule and implement migration pathways and automated migrations for on-premises SharePoint sites, favouring 0365 suite of tools,
-build and execute training and education, and
-contribute to the objectives of the O365 program, including any changes that specifically impact SharePoint.
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Connie van Oostveen
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Jun 15, 2020
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Nov 30, 2021
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Infrastructure
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|
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Cloudcard Implementation
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Watcard requires a photo-upload and identity verification service to replace the current offering. Project involves procurement and implementation of Cloudcard.
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Jonathan Woodcock
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Jun 01, 2020
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Sep 30, 2020
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Information System
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O365 Email in the Cloud for Employees
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This project involves moving all employees to o365 email in the cloud.
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Wendy Hague
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Jun 01, 2020
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Jun 30, 2021
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Other
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Creatio System Implementation
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Implementation of CRM/BPM tool for Waterloo International to track international partners, contacts and related activities including travel, delegations and agreements in a 360 degree view.
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Annie Au
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Apr 22, 2020
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Jan 31, 2021
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Business Process & Service
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|
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Softphone Implementation
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Implement softphones using Skype for Business (S4B) to replace existing IP and digital phone services for campus with the goal of reducing overall operating costs for telephony for the organization.
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Andrew McAlorum
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May 04, 2020
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Apr 02, 2021
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Infrastructure
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|
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Service Desk Process and Procedure Documentation
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This initiative will identify and document all of the IST Service Desk processes and procedures to ensure consistent delivery of service within the team.
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Matthew Harford
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Dec 03, 2018
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Jan 28, 2020
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Business Process & Service
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|
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OneDrive Migration From Network Drives
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Develop communications, documentation, and support to assist employees to migration their individual N drives to OneDrive. Plan migrations from departmental R drives to Teams Sharepoint sites, implementation to be determined.
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Joe Allen
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Apr 01, 2020
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Sep 30, 2020
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Desktop Management
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|
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Crowdmark service model
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This initiative is to develop a service model for Crowdmark
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Joe Allen
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Mar 27, 2020
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Dec 23, 2020
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Business Process & Service
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|
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New Enterprise Xperience Transition Team (NEXTT) - Housing Project Software Acquisition
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Campus Housing currently uses a custom system called HoME to manage students in residence. A key software component of the HoME system will be unsupported as of October 2021. In order to avoid a situation where the department has no residence management system or, must transition to manual procedures, Campus Housing is entering into a procurement process to explore vendor-supplied solution options to replace HoME.
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Tara Hillis
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Oct 01, 2019
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Nov 30, 2020
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Information System
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|
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IST Applications Inventory (Phase 2)
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As part of the IST Strategic Plan, regarding action to "take stock of knowledge and information assets", this project captures information about what systems/applications and technology IST has. The first, completed phase listed our applications/systems with basic information. The second phase is capturing more detailed information in areas related to systems and applications such as security and privacy, usage, system lifecycle, etc.
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Maher Shinouda
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Mar 10, 2020
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Mar 30, 2021
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Business Process & Service
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|
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Campaign
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UW's fundraising campaign is supporting the University's new strategic plan.
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Connie van Oostveen
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Jan 01, 2020
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Dec 29, 2023
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Other
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|
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O365 Program
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This program exists to provide oversight on the various projects underway to leverage o365 products for campus to align with the o365 vision and expected benefit delivery.
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Wendy Hague
|
Mar 06, 2020
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Dec 20, 2021
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Infrastructure
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|
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Identity assurance process improvement
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This project involves identifying areas where identity assurance is required and implementing improved processes to enhance productivity for staff and improve the user experience for students.
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Wendy Hague
|
Feb 18, 2020
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Dec 18, 2020
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Business Process & Service
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|
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Graduate Recruitment Transformation Project
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The Graduate Recruitment Transformation project will deliver a service framework supporting the identification, engagement and recruitment of top-tier applicants to graduate programs for the University of Waterloo. The project encompasses the service and support model, processes, and systems required to enable an integrated institutional approach to graduate applications and admissions.
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Jonathan Woodcock
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Feb 03, 2020
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Feb 28, 2022
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Other
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ONA Tool Rewrite
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The ONA tool is an internal UW system used by network administrators. A new API from CISCO is enabling an application rewrite using the .net platform, and the rewrite will resolve maintenance and support resourcing issues with the current system.
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Shah Chandon
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Jun 01, 2018
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Dec 31, 2020
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Infrastructure
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|
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SIS Legacy Application Review and Migration
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Purpose: Identify, assess impacts and ensure best migration path for Student Information Systems apps from the planned retirement of legacy web-servers.
Primary Deliverable: Decision on ideal migration and migration completed for each legacy application identified.
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Stacey Mahoney
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Nov 28, 2017
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Oct 30, 2020
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Information System
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|
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Legal Matter Management System Investigation
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The legal team in Legal and Immigration Services (LIS) lack a system to effectively manage electronic files, correspondence, and finances. This project involves the investigation and selection of a solution.
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Annie Au
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Apr 15, 2019
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May 30, 2020
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Information System
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|
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Budget Software Implementation for Faculty of Math
|
The Faculty of Math wishes to improve the quality, productivity and integrity of the data and processes used for budgeting and reporting. The purpose of this project is to implement software to achieve these goals.
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Wendy Hague
|
Jan 15, 2019
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Sep 30, 2020
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Information System
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|
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Housing Program Administration
|
The HoME system (and related systems such as the budget tool, off-campus housing list, RezMail and CLVN programs) are integral to Housing operations, supporting the full range of a student's life in residence such as:
- applying to residence
- being assigned to a room, optionally with roommates and/or in Living Learning communities
- fee assessment
- moving in (key pick-up) and room condition cards
- assigning Dons, Community Coordinators and Residence Life Coordinators
- moving out (key drop-off)
- cleaning and maintenance
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Dawn MacDonald
|
Jun 18, 2017
|
Oct 31, 2021
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Information System
|
|
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Constituent Relationship Management (DubHub Project)
|
Project involves building a pilot Constituent Relationship Management (CRM) Hub, which includes a governance model, rules of engagement, business case and recommendation for an institutional approach to sharing CRM Hub data to/from spoke systems.
A pilot will be developed with the following principles:
- CRM is a campus-wide strategy (not a technology);
- Constituent focus is paramount;
- We will respect existing relationships;
- We are committed to clear and well-defined governance;
- Ease of adoption and simplicity of use is important.
First phase to focus on: Business, Government, Academic leaders; Major/prospective donors; Academic leaders; Researchers; Co-op employers.
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Connie van Oostveen
|
Mar 22, 2019
|
Dec 18, 2020
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Business Process & Service
|
|
|
Electronic Health Records System Implementation
|
This project will cover the planning and implementation of a new Electronic Health Record system (collaborative system used by both Health and Counselling Services).
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Nathan Lee
|
Sep 01, 2017
|
Dec 18, 2020
|
Information System
|
|
|
Red Hat Enterprise Linux (RHEL) web application migration
|
This project is intended to plan and execute the migration of web applications hosted on RedHat Enterprise Linux 5 servers managed by TIS. RHEL 5 has reached end-of-life, and the servers need to be retired because security patches are no longer being distributed.
|
Joe Allen
|
Jul 31, 2017
|
Dec 23, 2020
|
Infrastructure
|
|
|
Decommission CAS
|
This is a project started at the end of the convert apps to ADFS project. It is based on Bruce Cambell's directive to use ADFS for single sign on.
|
Joe Allen
|
Oct 01, 2019
|
Nov 30, 2021
|
Infrastructure
|
|
|
Tuition Calculation
|
The original TCalc Project was initiated in 2018 to build a team that will understand, document and implement a holistic view of the University of Waterloo Tuition Calculation within the Student Information System (TCalc) process to better serve the campus in the future while ensuring that the current process is followed or updated in order to maintain daily operations. The TCalc Project was put on hold at a time (Spring 2019) when more situations came to light around the way that the University of Waterloo is assessing fees.
Due to unintended consequences of differential increases for 1st year versus upper years (specifically with International Co-op Student Fees); it was prioritized to change the project to do a lot more than originally defined. This new project; the Tuition at Waterloo (TAW) project aims to document a tuition methodology that is well understood and consistent, a well-documented process on how to charge fees, a well-documented process on how to maintain the methodology and fees and a system solution that is flexible and extensible that reduces manual overrides and associated risks while improving system controls for the ever-changing University environment.
|
Stacey Mahoney
|
Jan 01, 2018
|
Apr 29, 2022
|
Information System
|
|
|
WCMS 3.0 Rebuild Project
|
The current WCMS uses Drupal 7 (D7) as its foundation which is coming to end-of-life. Drupal 8 (D8) is the newest version distributed by Drupal.org. This project will manage the redevelopment of the WCMS in D8. The main objective of this project is to build a version of the WCMS that replicates all existing presentation and end user functionality as much as feasibly possible using Drupal 8 Core.
|
Tara Hillis
|
Jan 23, 2019
|
Mar 31, 2021
|
Infrastructure
|
https://uwaterloo.ca/building-the-next-wcms/
|
|
Software Defined Storage
|
Utilizing software defined storage and commodity hardware to increase available storage to campus.
|
Matthew Verlis
|
Jul 02, 2019
|
Jun 30, 2021
|
|
|
|
Campus Network Infrastructure Refresh
|
The purpose of this project is to upgrade all routing switching equipment on campus.
|
Matthew Verlis
|
Oct 20, 2017
|
Dec 31, 2022
|
Infrastructure
|
|
|
Implementing mandatory 2-Factor Authentication (2FA)
|
2FA has been implemented for the University's enterprise systems, including Unit4, Workday, Learn, Concur and Quest.
This project will change eliminate the 'opt-in' option for 2FA and make it mandatory for all ERP systems.
|
Joe Allen
|
Nov 15, 2019
|
Dec 23, 2020
|
Infrastructure
|
https://uwaterloo.ca/two-factor-authentication/
|
|
Email routing changes to address audit requirements
|
The purpose of this project is to implement the recommendations on email routing at the University as defined by a technical working group. These recommendations are intended to address audit requirements, improve the reputation of uwaterloo.ca in the terms of email, and enhance overall email productivity and efficiency at the University.
|
Wendy Hague
|
Jan 31, 2020
|
Feb 26, 2021
|
Business Process & Service
|
|
