Monday, January 18, 2021

Launching new email threat protection tool - January 25

What is happening? As part of the Email Improvement project, the University is transitioning to a new email security vendor, Cisco, to replace the current email threat protection tool, Proofpoint, with Cisco's Email Security (CES) solution. 

Wednesday, January 13, 2021

CAS to be disabled – January 20

What is happening? In December 2019, IST announced an initiative to decommission the Central Authentication Service (CAS). Having worked with website/application owners to move most affected systems to the centrally supported web-based authentication service, Active Directory Federation Service (ADFS), CAS will be disabled on January 20, 2021.

What is the impact? No impact to end users is expected. Sites that are unable to move to ADFS at this time have been added to an approved-use list. Users will continue to log in to these sites as normal.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca

Friday, January 8, 2021

WCMS 3 project update: Alpha testing to begin

A message from Greg Smith, director, departmental and campus applications (IST)

Alpha testing begins

I’m pleased to announce the start of testing for the University’s next generation web platform, WCMS 3. Over the next four months, the WCMS 3 project team will lead campus web administrators, who have graciously volunteered their time, in a total of five rounds of Alpha and Beta testing. This testing is critical to identifying bugs and informing refinements that cannot be identified through our automatic testing processes. When released on April 26, 2021, the foundation of WCMS 3 will continue to be built upon, adding new features and functionality with an initial emphasis on all the core and custom functionality required to complete migrations from WCMS 2 to WCMS 3 by November 2022.   

Thursday, January 7, 2021

IST's 2020 Annual Report now available

IST’s Annual Report – Celebrating our 2020 achievements

Tuesday, January 5, 2021

Breakout Rooms now available in Microsoft Teams!

What is happening? Breakout Rooms are now available in Microsoft Teams. Breakout Rooms allow meeting organizers to divide meeting attendees into groups within the meeting; each breakout room is a sub-meeting within the original meeting. 

  • Breakout Rooms can be used to facilitate small group discussions, brainstorming activities, or networking events. 
  • Each Teams meeting can have up to 50 Breakout Rooms.
  • Meeting attendees can be automatically assigned to a random room or manually assigned to a specific room. 
  • Breakout Rooms can be set up to automatically bring participants back to the main meeting or set up to allow attendees to rejoin the meeting manually.
  • Breakout Rooms can be used on the desktop, web, and mobile versions of Teams. 

How do I get access to Breakout Rooms? The 'new meeting experience' in Teams must be enabled in order to access the Breakout Rooms feature. To enable the new meeting experience, click on your Profile Picture in the top-right of the Teams window > click Settings > select 'Turn on new meeting experience' under Application settings. For detailed instructions with screenshots, see: https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/519208984/How+to+enable+the+new+meeting+experience+in+Teams

For more information about Microsoft Teams, visit the IST Knowledge Base: https://uwaterloo.atlassian.net/wiki/spaces/ISTKB/pages/262013359/Teams

Download the Teams desktop or mobile app: https://teams.microsoft.com/downloads

Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, January 4, 2021

Resolved: Issues with receiving Duo 2FA calls for Bell and Virgin users

Resolved (Jan 6, 10:40 a.m.): Bell and Virgin mobile users should be able to receive Duo 2FA authentication phone calls again. Please note Duo calls may appear to be coming from Canadian phone numbers outside Ontario.

Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
 



What is happening? Bell and Virgin mobile users may be experiencing issues with receiving Duo 2FA authentication phone calls. IST is working with the vendor to resolve the issue and more information will be shared when available.

What do users need to do? Users can accept 2FA prompts using the alternative methods below:

  • Duo Push: enroll your device by going to https://2fa.uwaterloo.ca/duo/enroll and accept Duo Push prompts using the Duo Mobile app
  • Enter a Passcode: select the ‘Enter a Passcode’ option from the Duo Prompt screen to enter a passcode generated via the Duo Mobile app or via SMS
    • For VPN, use 'sms' as the second password to generate a passcode via SMS

Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, December 21, 2020

WatVote upgrade and downtime - December 21

What is happening? WatVote will be temporarily unavailable while the server is upgraded.

When is this happening? Monday, December 21 from 7:00 p.m. to 9:00 p.m. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, December 15, 2020

IST Service Desks holiday closure 2020-2021

All IST service desks will be closed from December 24, 2020 to January 3, 2021. Regular business hours will resume on January 4, 2021. 

Wednesday, December 2, 2020

External email delivery delay issues resolved - December 2

What is happening? Emails from external email addresses were not being delivered to UW email addresses due to a Proofpoint configuration change. 

  • This affected email messages from RT, LEARN, and other services outside of Exchange/O365 sent today between 9:30 a.m. - 11:30 a.m.
  • The Proofpoint configuration change was rolled back at 11:30 a.m., which allowed the delayed messages to be delivered successfully.

No messages were dropped or bounced. All delayed emails should now be delivered to the intended recipient.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, December 2, 2020

Shibboleth server upgrade from version 3.4.7 to version 4 - December 9 and December 16

What is happening? Shibboleth SAML identity provider (idp.uwaterloo.ca), one of the University’s application authentication tools, is being upgraded from version 3.4.7 to version 4. 

When is this happening? The upgrade to version 4 will take place on the dates below: 

  • Wednesday, December 9 at 10:00 a.m. 
  • Wednesday, December 16 at 10:00 a.m. 

What is the impact? Users may be unable to log in to Shibboleth supported applications after the upgrade. 

What do users need to do? Owners of Shibboleth supported applications should test each application’s authentication after the maintenance times above. Any issues found during testing should be reported to rt@uwaterloo.ca

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357

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