News

Tuesday, March 28, 2017

Switchboard System Upgrade – April 4

What is happening? Outdated switchboard hardware is being replaced with a software solution.

When is this happening? Tuesday, April 4 at 8:00 a.m.

What is the impact? Switchboard services may be slower than expected as operators adjust to the new process. No other impact is expected.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, March 28, 2017

Resolved: WatIAM issues - March 28

RESOLVED: The issues with the WatIAM system were resolved as of 9:10 a.m. this morning. Users should now be able to access the system without issue.

Persisting issues or concerns? Please contact the IST Service Desk, 519-888-4567, ext. 44357, or helpdesk@uwaterloo.ca.

Monday, March 27, 2017

UWaterloo Scholar upgrade - March 28

What is happening? UWaterloo Scholar (https://uwaterloo.ca/scholar) is being upgraded to 1.0.

Why is this happening? This is the full release of UWaterloo Scholar and adds new features and functionality, fixes some known issues, and introduces some theming changes from the beta release. Release notes are available at https://uwaterloo.ca/web-resources/news/uwaterloo-scholar-10-release

Thursday, March 16, 2017

Update: WCMS and Drupal upgrade – March 16

UPDATE: The upgrade of WCMS responsive “FDSU” websites, single page sites and conference sites to Drupal 7.54 and WCMS version 2.4.1 is taking longer than originally anticipated.

An additional maintenance window has been added to complete the upgrade on Monday, March 27 from 7:00 p.m. until 7:00 a.m. on Tuesday, March 28.

What you need to do before the upgrade begins: If you have a responsive, single page, or conference site, please log out of your site and do not work on your site during this upgrade window. Sites will remain available to site visitors during the upgrade window.

Questions or concerns? Please submit to rt-ist-wcms@rt.uwaterloo.ca or the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

updated as of 3:00 p.m. March 24.

Tuesday, March 14, 2017

2016 Exchange upgrade – March 14

What is happening? Connect users will now see the 2016 Exchange Logon page when using Outlook Web access. 2016 Exchange will be handling all client connectivity. Exchange 2016 and Exchange Online support the following versions of Outlook:

  • Outlook 2016
  • Outlook 2013
  • Outlook 2010 with KB2965295
  • Outlook for Mac for Office 365
  • Outlook for Mac 2011

Please note: Outlook clients earlier than Outlook 2010 are not supported. Email clients on Mac operating systems that require

Wednesday, March 1, 2017

Request Tracker (RT) maintenance and down time – March 2

What is happening? The Request Tracker (RT) system will be offline for system maintenance. During this time, we will be applying operating system patches and making more room for the database.

When is this happening? Thursday, March 2, from 6:00 to 7:00 a.m.

Tuesday, February 28, 2017

Resolved: iCIMS service issues - February 28

Resolved: The service issues with iCIMS were resolved as of 6:15 p.m. on Tuesday, February 28 and all systems are currently functioning.

Updated as of 8:45 a.m. on March 1.


The University's recruiting platform iCIMS is currently experiencing service issues that may impact Hiring Managers in being able to access applicants and perform hiring actions. 

Wednesday, February 22, 2017

UPDATE: Switchboard issues – February 22

UPDATE: After further investigation after a failover to our backup node, access to mailboxes is not working.  Calls to menus are working as expected (that were previously not working), but users are unable to access their voicemail boxes.  Voicemails that are left are just producing static and not the message itself.  Communication with the support vendor is in progress and further updates will be provided shortly.

Friday, February 17, 2017

Request Tracker (RT) data retention – March 1

What is happening? All Request Tracker (RT) tickets that have been ‘Resolved’ or ‘Rejected’ for more than 8 years will be deleted; this will be done on a regular basis. (Note: ‘Resolved’ and ‘Rejected’ refer to RT ticket statuses.)

When is this happening? Wednesday, March 1, 201

What is the impact?

Tuesday, February 14, 2017

Quest scheduled maintenance - February 22

What is happening?  Quest application maintenance.

When is this happening?  Wednesday, February 22 between 7:00 and 11:00 a.m.

What is the impact?  During this time, Quest will be down and unavailable.

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