News

Monday, July 16, 2018

IMPORTANT: Significant interruption to service delivery due to power shutdown in MC Building - August 17-31

A message for application administrators

A reminder and clarification of work occurring in preparation for the MC power shutdown

Friday, August 17, by 6:00 p.m.

  • Application owners to complete shutdown of redundant equipment/services in MC

Sunday, August 19, noon – approx. 4:00 p.m.

  • IST will shut down all development VM’s

Monday, August 20, noon – approx. 4:00 p.m.

Monday, August 20, 2018

RESOLVED: WatIAM unavailable - August 20

Update: As of 4:40pm, WatIAM is back up with full functionality.

We apologize for the inconvenience and thank you for your patience.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357

Monday, August 13, 2018

SharePoint maintenance - August 15

What is happening? In preparation for the MC data centre shutdown, four SharePoint servers will be removed from service. 

When is it happening?  Wednesday, August 15 between 7:00 and 8:00 a.m.

Why is it happening? To ensure that there are no issues prior to the MC data centre shutdown.

Who will it impact? No impact is anticipated as the remaining servers will continue to carry out email and calendar functions.

Thursday, August 9, 2018

New website for Community of Practice professional development series; sessions resume September 26

A new website has been launched to support the Project and Portfolio Management (PPM) Community of Practice (CoP) professional development series. Community members can visit the site to learn more about project and portfolio management; explore (and share their own) project and portfolio resources, tools, and templates; and discover how they can engage with other community members.

Thursday, August 9, 2018

Exchange Server Failover - August 14

What is happening? In preparation for the MC data centre shutdown, we will be removing two Exchange servers from service.

When is it happening?  Tuesday, August 14 between 9:00 and 10:00 p.m.

Why is it happening? To ensure that there are no issues prior to the MC data centre shutdown.

Thursday, August 9, 2018

Skype for Business (S4B) pool failover – August 14

What is happening? In preparation for the MC data center shut down we will be performing a pool failover of all MC homed users to the EC2 data center pool.

When is this happening? 

Wednesday, August 1, 2018

Google Maps temporarily disabled in the WCMS – August 1

What is happening? The Google map that appears when you enter a location in the Events and Services content types in the WCMS is being temporarily disabled due to a change to Google’s custom map policy. IST is currently working on a permanent replacement and will inform the campus community when it is implemented.

What is the impact? Any locations added to Events or Services will no longer display a map in the WCMS. The address will remain in place.

Tuesday, July 31, 2018

WCMS during the MC power shutdown – August 17-31

What is happening? There is a planned power outage in the Math & Computer (MC) building, which will affect the WCMS.
 
What is the impact? During the outage, some parts of the WCMS will be operating at reduced capacity, and some non-production servers will be unavailable.
Monday, July 30, 2018

MatLAB issues resolved - July 30

What happened? The issues that were preventing users from connecting to the MatLAB server have been resolved. Users should now be able to access the service as expected. We apologize for the inconvenience.

When did this happen? Users began reporting issues at approximately 9:30 a.m. and it was resolved as of 11:00 a.m.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Friday, July 27, 2018

IST Service Desk hours between terms - Fall 2018

The IST Service Desks will have revised hours in between terms

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