Friday, February 17, 2017

Request Tracker (RT) data retention – March 1

What is happening? All Request Tracker (RT) tickets that have been ‘Resolved’ or ‘Rejected’ for more than 8 years will be deleted; this will be done on a regular basis. (Note: ‘Resolved’ and ‘Rejected’ refer to RT ticket statuses.)

When is this happening? Wednesday, March 1, 201

What is the impact?

Tuesday, February 14, 2017

Quest scheduled maintenance - February 22

What is happening?  Quest application maintenance.

When is this happening?  Wednesday, February 22 between 7:00 and 11:00 a.m.

What is the impact?  During this time, Quest will be down and unavailable.

Tuesday, February 14, 2017

MySQL Recondo maintenance and Sendit outage – February 21

What is happening? The MySQL service Recondo will be offline while IST performs system maintenance.

When is this happening? Tuesday, February 21 from 7:00 to 8:00 a.m.

What is the impact? Most web applications on Strobe will not be able to access the MySQL Recondo database during the maintenance window. Sendit and the CECA paging application will also be unavailable during the maintenance window. The WCMS will not be impacted.

Wednesday, February 8, 2017

Skype for Business – Edge Upgrade – February 11

What is happening? As part of our migration to Skype for Business from Lync, our external connectivity servers (Edge) need to be upgraded to Skype for Business.

When is this happening? February 11, 10pm to February 12, 8am

What is the impact? If you connect to Skype for Business from off campus during this time, the service will not be available while the upgrade takes place.  This will also affect communications with external partners.

Tuesday, February 7, 2017

Roaming Profile policy changes - February 8, 9

What is happening? Four Nexus policies affecting those with roaming profiles using Academic Support PCs are changing

Why is this happening? Academic Support clients no longer have roaming profiles. However, people from the faculties with roaming profiles (i.e. Co-op students or users visiting an Academic Support department) may login to an Academic Support PC .These policies are intended on making that experience better.

Tuesday, February 7, 2017

Campus fax server upgrade - February 14

What is happening? The XMediusFax campus fax server will be upgraded from version 7.5.0 to 8.0.

When is this happening? Tuesday, February 14 from 6:00 to 8:00 a.m.

What is the impact to Fax users? Inbound and outbound faxing will not be available during this time.  

Questions or concerns? Please contact the IST Service Desk, or ext. 44357

Monday, February 6, 2017

CAPTCHA page on Google searches from on-campus - February 6

What is happening? Google’s search results from campus IPv6 networks are being blocked with a CAPTCHA page. This primarily affects campus wireless connections, including Eduroam. It is common when Google suspects scripted or malicious activity from a particular network. This does not affect Google searches within University of Waterloo web pages. To have your search results appear, enter the requested information in the CAPTCHA and proceed to the search result.

Monday, February 6, 2017

Waterloo LEARN maintenance

What is happening? Waterloo LEARN will be unavailable due to system maintenance.

When is this happening? Sunday, February 12, 1:00 - 7:00 a.m.

The vendor apologizes for any inconvenience this may cause.

Monday, February 6, 2017

WCMS upgrade to 2.4.0

What is happening? All WCMS responsive “FDSU” websites, single page sites and conference sites are being upgraded to WCMS version 2.4.0. This release does not affect publication or UWaterloo Scholar sites.

When is this happening? Pilot sites will be updated on Tuesday, February 7 from 7:00 p.m. until 7:00 a.m. on Wednesday, February 8.

Production sites will be updated during the following windows:

Monday, January 30, 2017

UWaterloo Scholar update - January 30

What is happening? UWaterloo Scholar ( is being upgraded to 1.0 beta.

Why is this happening? This release adds new features and functionality, fixes some known issues, and introduces some theming changes from the alpha release. Release notes are available at

  1. 2017 (18)
    1. February (9)
    2. January (9)
  2. 2016 (137)
    1. December (13)
    2. November (12)
    3. October (18)
    4. September (15)
    5. August (9)
    6. July (11)
    7. June (8)
    8. May (11)
    9. April (10)
    10. March (12)
    11. February (8)
    12. January (10)
  3. 2015 (203)
    1. December (6)
    2. November (12)
    3. October (11)
    4. September (14)
    5. August (15)
    6. July (23)
    7. June (17)
    8. May (19)
    9. April (27)
    10. March (15)
    11. February (26)
    12. January (18)
  4. 2014 (212)
  5. 2013 (95)
  6. 2012 (187)
  7. 2011 (120)
  8. 2010 (114)
  9. 2009 (234)
  10. 2008 (102)
  11. 2007 (2)