Please forward to faculty and students who use Adobe Creative Cloud for course work.
What is happening? As a result of the recent campus closure, students no longer have access to Adobe Creative Cloud in labs and classrooms. Adobe has provided temporary at-home access for impacted students and faculty so that they can continue their work remotely. These temporary licenses are for 'product download only' and will be available until May 31, 2020.
To get access to Creative Cloud Desktop applications on your personal device:
Use your UWaterloo email address to create an Adobe ID. It is recommended you set your Adobe ID password to be something different from your other passwords. If you already have an Adobe ID set up with your UWaterloo email address, you can use your existing Adobe ID
If prompted, select Company or School Account and then enter your password.
From the Creative Cloud website, browse for and download your desired app. Click 'Apps' on the top of the page to view all apps.
What is happening? The University of Waterloo has obtained a site license for MATLAB and Simulink until June 30, 2020.All faculty, researchers, students and staff are eligible to download and install Matlab on their personally-owned computers, university-issued computers, or use Matlab Online in a web browser. Please note that commercial use of MathWorks products is not covered by our Campus-Wide License; if you are using a commercial license, please continue to do so.
What is happening? There are currently a limited number of BeyondTrust (formerly Bomgar) licenses. Additional licenses will be added and further updates will be provided once available.
What do users need to do? Log out of BeyondTrust once you have ended your session in order to allow other users to start new sessions.
Which application should I use for IT remote support? Microsoft Teams and Skype for Business can be used for IT remote support in addition to BeyondTrust. The recommended application depends on the features you need:
Microsoft Teams: has screen sharing for basic remote assistance
What is happening? Due to the developing COVID-19 situation, all in-person ITPD courses scheduled to the end of April 2020 have been cancelled; the WCMS courses will still be offered on LEARN. Professional Development Advisory Group (PDAG) seminars have also been cancelled until further notice.
What do users need to do? No action is required at this time. Further information about rescheduled courses will be shared at a later date.
What is happening? In order to accommodate a sudden increase in the number of client VPN connections, an additional campus VPN profile has been created. When connecting to the VPN, the following options will be available in the "Group" drop-down list:
The existing VPN profile, UW-Campus, will continue to work as expected. If you experience difficulty connecting to UW-Campus or cannot reach some on-campus resources, please use the alternate profile, UW-General-Campus.
Please note: The UW-Campus profile may be removed at a later date.
What is the impact to users? A new VPN profile, called UW-General-Campus is available in the Cisco AnyConnect VPN client drop-down menu.
What do users need to do?
Users: Select the UW-General-Campus profile when connecting to the VPN, if desired, or if you are having issues connecting to UW-Campus.
IT Administrators: Continue updating host-based firewall rules to include the new IP range (10.40.0.0/16).
What is happening? In order to accommodate a sudden increase in the number of client VPN connections, an additional campus VPN profile will be created. Additional details will be communicated in the next few days along with instructions on how to connect to the new VPN profile.
The additional IP range will be 10.40.0.0/16 (10.40.0.0 - 10.40.255.254)
IST will update all network access-control lists, campus firewall rules, and host-based firewall rules for IST maintained servers.
What is the impact to users? A new VPN profile will be available in the Cisco AnyConnect VPN client drop-down menu.
What do users need to do?
Users: No action needs to be taken at this time.
IT Administrators:Update host-based firewall rules to include the new IP range.
What is happening? All physical locations of the IST service desks will be closed starting Monday, March 16 at 12 p.m. until further notice. The desks will continue operating remotely and staff can be reached via phone, email or live chat during regular business hours (Monday-Friday 8:30 am - 8:30 pm, Saturday-Sunday 12:30 pm - 8:30 pm).
What is happening?Some users may have experienced issues connecting to external sites, including but not limited to, Office 365, PowerBI, Unit4.A core router was reloaded at 10:15 a.m. to fix the issue. Connectivity has been restored as of 10:30 a.m.
What is happening? Exchange servers require an emergency update in order to keep the Connect environment secure.
When is it happening? Friday, March 13 to Monday, March 16 between 8:00 and 10:00 p.m. each night.
Why is it happening? To keep the software current with vendor-provided updates.
Who will it impact? Users that are actively connected to a server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert about being redirected to autodiscover.uwaterloo.ca. This is normal behavior and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions.
We are writing to provide you with another update from Public Health Agency of Canada with regards to the novel coronavirus (COVID-19).
Letter from Medical Officer of Health:
What should I do if I have received this email? Suspected fraud attempts should be reported to the Security Operations Centre at email@example.com. Reports of successful fraud should be directed to UW Police Services at firstname.lastname@example.org.