News

Thursday, April 11, 2019

SharePoint reporting services unavailable - April 11

Update: SharePoint reporting services are now working.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
Friday, April 5, 2019

Virtual Desktop Infrastructure (VDI) and license server restart – April 7

What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1 & 2, licsrv4 & 5, vdisrv1 – 6, rdsvdisrv1-4 and vdishsrv1-33.
 
When is this happening? Sunday, April 7 from 10:00 a.m. - 3:00 p.m.  
Thursday, April 4, 2019

Exam scanning availability during April 2019

What is happening? During the winter 2019 exam period (April 10 - April 26 inclusive), IST will host drop-in hours for exam scanning and processing. Clients may continue to book appointments for this service if preferred.
 
Wednesday, April 3, 2019

Resolved: Wireless network service degraded - April 3

Update: Wireless services have been restored as of 9:40 a.m. 
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
Monday, April 1, 2019

Adobe Shockwave Player end-of-life removal - April 3

What is happening? Adobe Shockwave Player is being removed from all academic support computers.
  
When is this happening? Wednesday, April 3 at 11:00 p.m.
 
Why is it happening? Individual customer support for Adobe Shockwave is ending April 9, 2019. The application will no longer be available for download on WindowsOS. Adobe Shockwave for MacOS was discontinued on March 1, 2017.
Monday, April 1, 2019

Resolved: Wireless connectivity issues - April 1

Update (April 1, 9:55 a.m.): The wireless connectivity issue has been resolved. Users should now be able to connect to the wireless network.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
 

 
What is happening? The campus wireless network is experiencing connectivity issues. IST is currently investigating. 
 
What is the impact to users? Users may have issues connecting and authenticating to the wireless network. 
Friday, March 22, 2019

Inactive MySharePoint sites to be deleted - March 22

Update (March 22 11:58 a.m.): 
 
  • IST has temporarily disabled the deletion of inactive MySharePoint sites. All deletion requests previously sent to rt-IST-SharePoint@rt.uwaterloo.ca will be stalled. 
  • The email reminders about MySharePoint site deletion have also been disabled.
 
IST will be investigating these options/settings in more detail in the following weeks and additional communications will be sent out as needed. 
 

 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
 
What is happening? Users may have received an email from sharepoint@uwaterloo.ca about the deletion of their mysharepoint.uwaterloo.ca site. Note: this only affects MySharePoint sites, Office 365 and on premises SharePoint collaboration sites will not be affected.
 
Why is this happening? Users that have not used their MySharePoint site for over 90 days will receive this notification. Reminders will be emailed every day for 28 days before the site is deleted. 
  
Thursday, March 21, 2019

Nexus domain authentication issue* - March 21

UPDATE (March 22): IST has determined that approximately 830 employees were affected by this issue. It is also possible that email delivery to these accounts would not have been possible during the time the employee record was missing.  

*It has been determined that the issue is not with Nexus but with the employee data feed.

Tuesday, March 19, 2019

Connect Outbound Email Route Change - March 26

What is happening? The route for outbound Connect email will be changing to go through Proofpoint servers.
 
When is this happening? The work will take place on March 26th at 8:00 am.
Tuesday, March 19, 2019

Waterloo Content Management System (WCMS) user experience survey

What is happening? Information Systems & Technology’s (IST) Web Development team is working on the next version of the WCMS (in Drupal 8) and is looking for your feedback to help inform prioritization of future development and enhancements.
 
About the survey: The survey should take 2-5 minutes and will be available until Friday, April 5 at 4:00 p.m. Participants will be required to log in with their WatIAM ID and password to access the survey. Participation is voluntary and confidential.
  1. 2019 (31)
    1. April (6)
    2. March (8)
    3. February (7)
    4. January (10)
  2. 2018 (112)
    1. December (6)
    2. November (7)
    3. October (8)
    4. September (10)
    5. August (9)
    6. July (11)
    7. June (11)
    8. May (12)
    9. April (9)
    10. March (8)
    11. February (5)
    12. January (16)
  3. 2017 (113)
    1. December (11)
    2. November (11)
    3. October (9)
    4. September (8)
    5. August (6)
    6. July (6)
    7. June (16)
    8. May (10)
    9. April (7)
    10. March (7)
    11. February (13)
    12. January (9)
  4. 2016 (136)
  5. 2015 (203)
  6. 2014 (210)
  7. 2013 (95)
  8. 2012 (187)
  9. 2011 (120)
  10. 2010 (114)
  11. 2009 (233)
  12. 2008 (100)
  13. 2007 (2)