Monday, June 10, 2019

Phones rebooting unexpectedly - June 10

What is happening? Some Avaya IP phones may not be working properly due to network connection issues. 

Why is this happening? This morning a firmware update went out to all Avaya IP phones. Some phones are experiencing issues as a result of this update.  

What do users need to do? If you notice that your phone is not working properly, physically unplug the network connection from the back of the phone (the cable that goes from the wall to the phone) and plug it back in to force a reboot. Your phone will be upgraded and the issue should be resolved.

Thursday, June 6, 2019

Waterloo Photos: improved access and WCMS integration

What is happening? IST is pleased to announce the launch of two new Waterloo Photos features: On the fly access and Waterloo Content Management System (WCMS) integration. 

On the fly access:  

  • The "on the fly" feature will allow Waterloo employees to access the Waterloo Photos service without needing to submit a request for access, and without needing to belong to an established (Waterloo Photos) org unit. On the fly access will allow these users to view assets that are in the View and Download Only access level (i.e. no restrictions on download and use).  

WCMS integration: 

  • Digital assets from Waterloo Photos can now be added to many of the content types within the WCMS (e.g. Web page, Blog, Person profile) when using the Listing page image or Upload an image upload options in the supported content types. 

Wednesday, June 5, 2019

Resolved: Request Tracker (RT) email notifications not delivering – June 5

Resolved (June 6, 10:34 a.m.): The RT comments and correspondence email notification issue has been fixed. Users should log in to to review their queues for any new tickets or comments that may have been added since June 5.
Questions or concerns? Please contact the IST Service Desk, or ext. 44357.

What is happening? Email notifications for Request Tracker (RT) comments and correspondence are currently not delivering to recipients. IST is working to resolve this issue. We apologize for the inconvenience and appreciate your patience. Additional communication will be sent when the issue is resolved.
What is the impact? This is only affecting the RT comments and correspondence email notifications. Tickets are still able to be created and ticket creation email notifications are still being sent. 
Wednesday, June 5, 2019

Two-factor authentication (2FA) implementation across campus

What is happening? Information Systems & Technology (IST) recently kicked-off a project to facilitate the implementation of two-factor authentication (2FA) across campus. 
How 2FA works: Logging into 2FA protected sites and applications is as simple as accepting a notification on your phone, plugging in an authenticator, or entering a PIN from a text message or phone call. 2FA at Waterloo is powered by DUO. 
Recommended option: The DUO mobile app is the recommended second factor solution for campus. The mobile app is very easy to use and provides the highest level of security of the available 2FA options. However, employees who would prefer not to download and use the DUO mobile app on a personal device may request an authenticator from IST. 
Monday, June 3, 2019

Resolved: Degraded connectivity to IST data center - June 3

Resolved (June 3, 4:17 p.m): A core router was reloaded and the issue has been resolved. 

What is happening? There is degraded connectivity to an IST data centre. IST is currently investigating.

What is the impact to users? Users may be unable to access internal applications including network drives, Nexus logins, and RT. 

Wednesday, May 29, 2019

Resolved: Microsoft Teams limited messaging availability - May 29

Resolved: The issue has been resolved. Users should now be able to start private chats with users they have not previously chatted with.

What is happening? Microsoft Teams currently has limited messaging availability. IST is investigating with the vendor.

What is the impact? Users trying to start a new private chat with users they have not previously initiated a chat with are receiving a 'failed to send' error. 

Monday, May 27, 2019

Resolved: Mailman lists currently unavailable - May 27

Resolved (May 27, 8:30 p.m.): Mailman services have been restored. Users who tried to send an email message using Mailman lists on Monday, May 27 between 8:00 a.m. and 8:30 p.m. will have to re-send the message. 

Update (May 27, 1:38 p.m.): the Mailman system maintenance is expected to take approximately 6 hours. Mailman is still unavailable.

What is happening? An issue is preventing users from accessing their Mailman accounts. Maintenance is currently being performed to fix the issue. In flight email destined to a list will be stored at the 
sender and will resume normal operation when the system is restored.

What is the impact? Users are not able to send or receive emails from Mailman lists. 

Monday, May 27, 2019

Shibboleth server upgrade - May 29

What is happening? The Shibboleth SAML identity provider is being upgraded. 

When is this happening? One of the servers behind ‘’ will be upgraded starting at 10:00 a.m. on Wednesday May 29. Other servers will be upgraded after 48 hours.
Thursday, May 23, 2019

Single sign-on: Save time and work more efficiently

What is it? Single sign-on (SSO) provides a secure method of accessing multiple web-based systems and applications without being required to log into each one. Enter your credentials once and move seamlessly between supported applications.   

Benefits of single sign-on: With single sign-on, users will authenticate once, saving time as they move more securely and efficiently between applications.    

Wednesday, May 22, 2019

Resolved: Wireless networks offline - May 22

Resolved: Wireless services have been restored as of 4:00 p.m. 
Questions or concerns? Please contact the IST Service Desk, or ext. 44357.
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