News

Thursday, February 8, 2018

myHRinfo unavailable - February 9

myHRinfo will be unavailable on Friday February 9 from 6:00 to 9:00 a.m. for scheduled maintenance. 

Thursday, February 8, 2018

Quest unavailable February 16-22 for scheduled upgrade

What is happening? PeopleSoft Campus Solutions, the foundational software for Quest, will be upgraded to the most recent, supported release.

When is this happening? Starting Friday, February 16 at 4:30 p.m. until Thursday, February 22 at 8:00 a.m. (EST).

What is the impact? The Quest system will be down and unavailable to clients during this upgrade window. Following the upgrade, clients will notice a new service login page (pictured below).

Friday, February 2, 2018

WatIAM unavailable March 9-13 for system upgrade

What is happening? The identity management system known as WatIAM will be replaced. This foundational work is part of a multi-year program to update campus identity and access management services. 

When is it happening? Starting Friday, March 9 at 4:30 p.m. until Tuesday, March 13 at 8:00 a.m.

What is the impact? The WatIAM system will be down and unavailable to clients during the upgrade process. Note: Authentication services will remain available.

Wednesday, January 31, 2018

Email security alert - January 31

What is happening? The IST security team has been made aware of a phishing attempt being sent to several University of Waterloo email accounts. If you receive an email with a subject line “FW: You have 1 new Blackboard message” please do not click on any links within the message and be sure to delete the email. IST is investigating to determine a way to prevent further emails from reaching users.

Contact soc@uwaterloo.ca if you have opened the attachment or followed any links that may have been in the email.

Tuesday, January 23, 2018

Skype for Business - Polycom VVX Firmware Update - January 25

What is happening? If you are using a Polycom VVX IP Phone, there is a new firmware (v5.6.0) to apply that addresses multiple bug fixes, new features, and increased security.  This update will also include an update for the Polycom BtoE software installed on IST managed Windows workstations to version 3.7.

How do I know if I have one?  Polycom VVX series phones look like the following:

Tuesday, January 23, 2018

Email security alert - January 23

What is happening? The IST security team has been made aware of a phishing attempt being sent to several University of Waterloo email accounts. If you receive an email that appears to be from “John Lwis” with a subject line “LAST WARNING!!! YOUR ACCOUNT EXPIRY VALIDATION (UPDATE NOW)” please do not click on any links within the message and be sure to delete the email. IST is investigating to determine a way to prevent further emails from reaching users.

Monday, January 22, 2018

SharePoint reporting services issue – January 22

RESOLVED: The issues with SharePoint Reporting Services has been resolved as of 11:45 a.m.

Persisting issues or concerns? Please submit an RT at rt@uwaterloo.ca or contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, January 22, 2018

Connect domain controller upgrade - January 29 - February 26

What is happening? Domain controllers in connect are being upgraded to 2016 Windows Server.

When is this happening? Monday, January 29 until Monday, February 26, nightly from 9:00 to 9:30 p.m.

What is the impact? Users may be prompted to enter their username and password during the maintenance window.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Friday, January 19, 2018

Email security alert - January 19

What is happening? The IST security team has been made aware of a phishing attempt being sent to several University of Waterloo email accounts. If you receive an email that appears to be from Alexis J. Corriette, please do not click on any links within the message and be sure to delete the email. IST is investigating to determine a way to prevent further emails from reaching users.

Contact soc@uwaterloo.ca if you have opened the attachment or followed any links that may have been in the email.

Thursday, January 18, 2018

IST announces 2017 Annual Report

Celebrating our 2017 achievements

IST is please to share the first IST Annual Report. The 2017 report highlights a number of achievements from the past year and their impact on various areas of campus. The stories we’ve chosen show ‘IT’ is not just about technology and systems, but supporting and engaging our community in their work and study. I hope you find the report both informative and fun to read. 

  1. 2018 (19)
    1. February (3)
    2. January (16)
  2. 2017 (113)
    1. December (11)
    2. November (11)
    3. October (9)
    4. September (8)
    5. August (6)
    6. July (6)
    7. June (16)
    8. May (10)
    9. April (7)
    10. March (7)
    11. February (13)
    12. January (9)
  3. 2016 (136)
    1. December (12)
    2. November (12)
    3. October (18)
    4. September (15)
    5. August (9)
    6. July (11)
    7. June (8)
    8. May (11)
    9. April (10)
    10. March (12)
    11. February (8)
    12. January (10)
  4. 2015 (203)
  5. 2014 (212)
  6. 2013 (95)
  7. 2012 (187)
  8. 2011 (120)
  9. 2010 (114)
  10. 2009 (233)
  11. 2008 (101)
  12. 2007 (2)