Wednesday, June 20, 2018

CN-VPN hardware and software upgrade

What is happening? The current VPN solution is end-of-life. IST is in the final phases of implementing new hardware to support campus VPN connections.

When is this happening? A formal cut-over date has not been selected but the new VPN is expected to be operational by the end of June. The cut-over date will be announced once selected.

What do users need to do?

Thursday, June 14, 2018

Network outages resolved – June 14

What happened? Network service for campus was severely degraded due to a hardware problem on the core router. The router remained online in its degraded state, preventing the redundant device from handling all routing. The issue has now been resolved and users should be able to access the network as expected.

When did this happen? Wednesday, June 13 from 10:00 p.m. to 7:30 a.m. Thursday, June 14

Wednesday, June 13, 2018

Email from blacklisted

UPDATE: As of 4:00 p.m. on Friday, June 15: Some accounts are still being blacklisted. IST continues to work with the blacklisting sites to remove the block. Additional communication will be shared when the issue is resolved. We apologize for the inconvenience.

What is happening? Some email accounts were compromised, the result of which has caused to be blacklisted.

Tuesday, June 12, 2018

RESOLVED: Issue with WatIAM preventing Tasks from completing

RESOLVED: The issue impacting WatIAM Tasks has been resolved and is working as expected. We apologize for the inconvenience.

Persisting issues or concerns? Please contact the IST Service Desk, or ext. 44357.

Friday, June 8, 2018

RESOLVED: Mailservices issues – June 8

RESOLVED: The email issue was resolved late in the day on Friday, June 8, and is now working as expected. We apologize for the inconvenience.

What was the impact? This issue caused delays in email being delivered from RT, bulkmail and mailman mailing lists to mailservices and/or connect accounts.

Persisting issues or concerns? Please contact the IST Service Desk,, ext. 44357.

Tuesday, May 29, 2018

Workday user acceptance training announced

Throughout the month of June, Human Resources will be holding User Acceptance Testing (UAT) sessions for Workday, the new Human Resources system.

This testing is an important stage in the implementation process and will focus on Workday functionality and help identify any remaining issues or gaps before it is launched.

User Acceptance Training is designed to:

Wednesday, May 23, 2018

Address Resolution Protocol (ARP) rate limit issues - May 17

What is happening? IST has discovered that ARP denial of service protection is being triggered at an increased rate in some buildings. The issue has been observed in East Campus 1 (EC1), EC2, EC4, EC5, and Needles Hall and appears to be isolated to Windows 10 machines. Network Services is working with other IST teams to identify the source of the anomalous behaviour.

When is this happening? Issues began on Thursday, May 17 and are ongoing.

Tuesday, May 22, 2018

UWaterloo Scholar upgrade – May 23

What is happening? UWaterloo Scholar ( is being upgraded to version 1.5.

Why is this happening? This is the release of UWaterloo Scholar version 1.5, which adds new features and functionality and fixes some known issues. Release notes are available

Tuesday, May 22, 2018

Test of emergency communication system - May 29

What is happening? We will be testing the University’s campus-wide emergency communication system.

When is this happening? Tuesday, May 29 between 7:45 and 8:15 a.m.                                             

What is the impact? Emergency communication channels being tested include:

Wednesday, May 16, 2018

NEW: Two-factor authentication website

IST is pleased to announce the launch of the Two-factor Authentication (2FA) website. Powered by DUO, two-factor authentication adds an extra layer of security to university accounts. Verifying your identity using a second factor (such as your mobile device) prevents others from accessing your accounts, even if they know your password.

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