Friday, July 19, 2019

LEARN service restored - July 19

Update (July 19, 1:55 p.m.): The vendor has confirmed that the issue has been resolved.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext.
Tuesday, July 16, 2019

IT campus systems to enable 2FA – July 24 

What is happening? Opt-in, two-factor authentication (2FA) is being enabled for campus enterprise systems. Users who have opted-in to 2FA protection for their Connect OWA or Office 365 account will now receive a 2FA prompt when they log in to Quest, Workday, LEARN, Unit4, or Concur. 

When is this happening? After 10:00 a.m. on Wednesday, July 24. 

What do users need to do? No action is required. 

Tuesday, July 16, 2019

IT campus systems to enable 2FA – July 24

What is happening? Opt-in, two-factor authentication (2FA) is being enabled for campus enterprise systems. Users who have opted-in to 2FA protection for their Connect OWA or Office 365 account will now receive a 2FA prompt when they log into Quest, Workday, LEARN, Unit4, or Concur. 


When is this happening? After 10:00 a.m. on Wednesday, July 24. 
 

What do users need to do? No action is required. 
 

What is the impact? 

  • On the cut-over date, users who have opted-in to 2FA protection will be challenged when they log into Connect OWA, Office 365, Quest, Workday, LEARN, Unit4, or Concur. 

  • Users who want to opt-in to protect their accounts with 2FA can enroll by visiting https://uwaterloo.ca/2fa and clicking the “Get started now” button. 

Tuesday, July 16, 2019

Lynda.com upgrading to LinkedIn Learning – July 29 

What is happening? Lynda.com is upgrading to LinkedIn Learning.  

When is this happening? Monday, July 29.  

  • Lynda.com will continue to be available until July 28. 

  • Both Lynda.com and LinkedIn Learning will be unavailable on July 29 as content is migrated.

Friday, July 12, 2019

Resolved: Wired connectivity issues - July 12

Resolved (July 12, 5:35 p.m.): Wired connectivity issues are now resolved. 
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.
 

 
What is happening? An issue is impacting wired connectivity in some buildings across campus. The wireless network is not impacted. IST is investigating the issue.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.
 
Thursday, July 11, 2019

Resolved: Intermittent connectivity issues - July 11

Resolved: Connectivity issues are now resolved. 
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.
Wednesday, July 10, 2019

Changes to Media Resources library service - August 1

What is happening? Information Systems & Technology (IST) will be making changes to the way the Media Resources library service is provisioned. This collection of resources is intended to supplement the University of Waterloo's academic curriculum and research needs.
 
What is the impact? 
IST’s Media Resources office and preview room (in MC 1007/1009) are being closed due to declining usage of these resources. Services will be offered as follows:
 
Media resources
 
  • Physical resources:
    • Approximately 500 media resources used in the past 24 months will continue to be readily available, through sign out from the IST Service Desk located in the Davis Centre (DC) Library.
    • A DVD player and viewing area will be available at the service desk if required by the student.
    • Resources will now be available over the lunch hour, during the evenings and on the weekend (availability will align with DC Service Desk hours).
    • The remaining 9,000+ physical resources, which includes DVD’s not used in the past 24 months, and other media formats (e.g. 16mm and VHS), will be kept in storage, and may be signed out from the IST Service Desk located in the Davis Centre (DC) Library, with 24 hours’ notice. Popularity and/or use of these remaining titles may be reviewed in future.
  • Inter-university loan: inter-university loan of physical resources will continue to be available, with two weeks notice required to obtain materials from other universities.
  • Online resources: Over 20,000 titles will continue to be available for streaming.
  • Copyright licenses: All of the titles owned by the University have a campus-wide license and can continue to be used in a course for instructional purposes. Related questions can be submitted to copyright@uwaterloo.ca.
  • Student Operators: Requests for a student operator can be sent to Marcel David, mdavid@uwaterloo.ca.  
 
Podium fobs
Administration of podium fobs will transition to Instructional Technologies and Media Services (ITMS). The new process will simplify and automate podium fob assignment and access.
  • Obtaining a new fob: Instructors and teaching assistants (TA) can now obtain a podium fob from the IST Service Desk in either the Dana Porter or Davis Centre Libraries.
  • Assigning or changing access: Podium access can be assigned or updated by the instructor/TA via a new website. Link will be shared closer to the launch date (August 1).
  • Lost or stolen fobs: Please report to itms.rf@uwaterloo.ca. A new fob can be obtained from any IST Service Desk. Access can be assigned to the new fob via the online form.
 
When is this happening? These changes will take effect on August 1, 2019.
Thursday, July 4, 2019

Enhancing password security at Waterloo 

Like any organization with a significant Internet presence, the University of Waterloo is facing ongoing cyber security challenges with passwords. To help address these challenges, the Information Security Services team recently conducted a password audit on central campus systems. Owners of accounts with passwords that did not confirm to the University password standards were contacted by the Information Systems & Technology and instructed to update their password in WatIAM.  
 

Restricting use of breached or commonly used passwords 

A recent change to the WatIAM system will now prevent employees from setting a password that has been identified as one of over 520 million breached or commonly used passwords. In addition to the adoption of two-factor authentication, this change will help protect against two growing security risks: 

  • Credential stuffing: The automated injection of breached username/password pairs to gain access to user accounts. 

  • Password spraying: Attempting to gain access to a large number of user accounts using common passwords (made more available by the increase in breaches over the years).  

Thursday, June 27, 2019

Two-factor authentication (2FA) for WatIAM Help Desk Administrators - August 1

What is happening? Two-factor authentication (2FA) is being enabled for WatIAM Help Desk Administrators.
 
Why is this happening? To continue to ensure the integrity of accounts and identity data at Waterloo.
 
When is this happening? After 10:00 a.m. on Thursday, August 1, 2019.
 
What do users need to do? Help Desk Administrators will require a 2FA account by August 1.
 
  • I am already enrolled in 2FA. No user action is required.
Monday, June 24, 2019

RedHat Enterprise Linux 6 (RHEL 6) server upgrade and maintenance - June 24

What is happening?  IST managed RedHat Enterprise Linux 6 (RHEL 6) servers will be upgraded, replaced or decommissioned.
 
When is this happening? Monday, June 24, 2019 until complete.
 
Why is this happening? Vendor support for RedHat Enterprise Linux 6 (RHEL 6) is ending on November 30, 2020. After support ends, security fixes and other patches will no longer be available for RHEL 6.
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