Friday, March 27, 2020

Online training session for Working Remotely with Microsoft Teams - March 31

Please forward to staff, faculty, and graduate students employed by the University in your department.
 

What is happening? IST is hosting an online training session on Working Remotely with Microsoft Teams; this will be an introductory course for new Teams users.
 

When is this happening? Tuesday, March 31, 10:00 - 11:00 a.m. 
 

How do I join the session? Click to join the session in the Teams app or click the 'Watch on the web instead' button to log in or join anonymously. 
 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, March 24, 2020

Temporary Access to Adobe Creative Cloud desktop applications

Please forward to faculty and students who use Adobe Creative Cloud for course work.

What is happening? As a result of the recent campus closure, students no longer have access to Adobe Creative Cloud in labs and classrooms. Adobe has provided temporary at-home access for impacted students and faculty so that they can continue their work remotely. These temporary licenses are for 'product download only' and will be available until May 31, 2020.

To get access to Creative Cloud Desktop applications on your personal device: 

  1. Provide your uwaterloo.ca email address to rt-ist-cssoftware@rt.uwaterloo.ca; your uwaterloo.ca email will be used for your Adobe ID. Note: Ensure that the email address used to create your Adobe ID matches the email address provided to request the software. (e.g. if userid@uwaterloo.ca was requested, then friendlyemail@uwaterloo.ca will not work.)
    1. For Faculty of Arts: 
      1. Staff and Faculty have been given access by default. Please use your 8-character userid@uwaterloo.ca email address for your Adobe ID. 
      2. Fine Arts and Stratford students have been given access by default. If assistance is needed contact rt-aco@rt.uwaterloo.ca.

  2. Once your account has been set up, go to: https://creativecloud.adobe.com.
    1. Use your UWaterloo email address to create an Adobe ID. It is recommended you set your Adobe ID password to be something different from your other passwords. If you already have an Adobe ID set up with your UWaterloo email address, you can use your existing Adobe ID
    2. If prompted, select Company or School Account and then enter your password. 
  3. From the Creative Cloud website, browse for and download your desired app. Click 'Apps' on the top of the page to view all apps.

For detailed instructions with screenshots, installation notes, and additional resources, go to: https://wiki.uwaterloo.ca/display/ISTKB/Temporary+Access+to+Adobe+Creative+Cloud+desktop+apps

Questions or concerns? Please contact rt-ist-CSSoftware@rt.uwaterloo.ca.

Friday, March 20, 2020

MATLAB access for faculty, researchers, students and staff

What is happening? The University of Waterloo has obtained a site license for MATLAB and Simulink until June 30, 2020. All faculty, researchers, students and staff are eligible to download and install Matlab on their personally-owned computers, university-issued computers, or use Matlab Online in a web browser. Please note that commercial use of MathWorks products is not covered by our Campus-Wide License; if you are using a commercial license, please continue to do so. 
 

To download or use MATLAB online:

  1. Go to the University of Waterloo’s MATLAB Portal.
  2. Click 'Sign in to get started' under the Get MATLAB and Simulink section. 
    1. If you have an existing MathWorks account (set up with your uwaterloo.ca email), use your userid@uwaterloo.ca email address to log in.
    2. If you do not have an existing MathWorks account, or your MathWorks account was not set up with a userid@uwaterloo.ca email address, create an account using your @uwaterloo.ca email address.
  3. Once your account is set up, you will be linked to our MATLAB license and will be able to:
    1. Download and activate software on your personal computer.
    2. Start using MATLAB Online from a Web browser without installing anything.

Where can I learn more?

  • Access free, self-paced training to get started in less than 2 hours: MATLAB Onramp
  • If you have trouble installing MATLAB, go to the MATLAB Portal and click 'Need Installation Help' to get support. 

Questions or concerns? Please contact rt-ist-CSSoftware@rt.uwaterloo.ca.

Wednesday, March 18, 2020

BeyondTrust and Additional Applications for IT Remote Support

What is happening? There are currently a limited number of BeyondTrust (formerly Bomgar) licenses. Additional licenses will be added and further updates will be provided once available.

What do users need to do? Log out of BeyondTrust once you have ended your session in order to allow other users to start new sessions. 

Which application should I use for IT remote support? Microsoft Teams and Skype for Business can be used for IT remote support in addition to BeyondTrust. The recommended application depends on the features you need: 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Wednesday, March 18, 2020

Changes to ITPD courses and PDAG seminars

What is happening? Due to the developing COVID-19 situation, all in-person ITPD courses scheduled to the end of April 2020 have been cancelled; the WCMS courses will still be offered on LEARN. Professional Development Advisory Group (PDAG) seminars have also been cancelled until further notice. 

What do users need to do? No action is required at this time. Further information about rescheduled courses will be shared at a later date. 

For alternative learning resources: ITPD Handouts and LinkedIn Learning, can be accessed online.

If you have any questions or concerns, please email itpd@uwaterloo.ca.

Tuesday, March 17, 2020

New campus VPN profile 'UW-General-Campus' available - March 17

What is happening? In order to accommodate a sudden increase in the number of client VPN connections, an additional campus VPN profile has been created. When connecting to the VPN, the following options will be available in the "Group" drop-down list:
  •     UW-Campus
  •     UW-General-Campus (New)
The existing VPN profile, UW-Campus, will continue to work as expected. If you experience difficulty connecting to UW-Campus or cannot reach some on-campus resources, please use the alternate profile, UW-General-Campus. 
 
Please note: The UW-Campus profile may be removed at a later date.
 
What is the impact to users? A new VPN profile, called UW-General-Campus is available in the Cisco AnyConnect VPN client drop-down menu.
 
What do users need to do?
  • Users: Select the UW-General-Campus profile when connecting to the VPN, if desired, or if you are having issues connecting to UW-Campus.
  • IT Administrators: Continue updating host-based firewall rules to include the new IP range (10.40.0.0/16).
Read the IST Knowledge Base articles about VPN to learn more: https://wiki.uwaterloo.ca/pages/viewpage.action?pageId=143949889
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, March 12: 

What is happening? In order to accommodate a sudden increase in the number of client VPN connections, an additional campus VPN profile will be created. Additional details will be communicated in the next few days along with instructions on how to connect to the new VPN profile. 

  • The additional IP range will be 10.40.0.0/16 (10.40.0.0 - 10.40.255.254)
  • IST will update all network access-control lists, campus firewall rules, and host-based firewall rules for IST maintained servers.

What is the impact to users? A new VPN profile will be available in the Cisco AnyConnect VPN client drop-down menu.
 

What do users need to do?

  • Users: No action needs to be taken at this time.
  • IT Administrators: Update host-based firewall rules to include the new IP range.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, March 16, 2020

Physical IST Service Desk Locations Closed - March 16

What is happening? All physical locations of the IST service desks will be closed starting Monday, March 16 at 12 p.m. until further notice. The desks will continue operating remotely and staff can be reached via phone, email or live chat during regular business hours (Monday-Friday 8:30 am - 8:30 pm, Saturday-Sunday 12:30 pm - 8:30 pm).

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, March 16, 2020

Resolved: Wired network connectivity degraded for some external sites - March 16

What is happening? Some users may have experienced issues connecting to external sites, including but not limited to, Office 365, PowerBI, Unit4. A core router was reloaded at 10:15 a.m. to fix the issue. Connectivity has been restored as of 10:30 a.m.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
Thursday, March 12, 2020

Exchange Server Emergency Maintenance - March 13-16

What is happening? Exchange servers require an emergency update in order to keep the Connect environment secure.

When is it happening? Friday, March 13 to Monday, March 16 between 8:00 and 10:00 p.m. each night.

Why is it happening? To keep the software current with vendor-provided updates.

Who will it impact? Users that are actively connected to a server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert about being redirected to autodiscover.uwaterloo.ca. This is normal behavior and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, March 12, 2020

Phishing email reported - March 11

If you received an email similar to the following, do not click on any links and do not reply.

Subject: IMPORTANT: Coronavirus (COVID-19) # 18256 

Dear Parents and Guardians,

We are writing to provide you with another update from Public Health Agency of Canada with regards to the novel coronavirus (COVID-19).

Letter from Medical Officer of Health:

[link]

Thank you.

What should I do if I have received this email? Suspected fraud attempts should be reported to the Security Operations Centre at soc@uwaterloo.ca. Reports of successful fraud should be directed to UW Police Services at uwpolice@uwaterloo.ca.

Read more about cyber security best practices: https://uwaterloo.ca/cyber-awareness/

Visit the University’s Coronavirus Information website for updates and resources: https://uwaterloo.ca/coronavirus/
 
Questions or concerns? Contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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