Tuesday, September 17, 2019

Scantron multiple-choice exam processing replacement coming soon – Sept 17

What is happening? In November 2018, the Exam Management, Assessment and Processing Evaluation project team began investigations into the replacement of the existing exam scanning service, Scantron. The committee is pleased to announce the request for proposal (RFP) has been awarded to Akindi Inc.   
About Akindi: Akindi is a web-based assessment system that automates the creation and grading of multiple-choice exams. This tool allows clients to use any scanner and sheet of paper, offering a low cost of ownership by eliminating the need for costly equipment, supplies and dedicated staff resources, while facilitating the use and accessibility of the exam scanning service across campus.   
What our clients will receive  
The new exam processing service will provide:  
  • A user-friendly interface designed with faculty and instructional team members in mind.    
  • Excellent support, with extended hours available during exam periods.   
  • Seamless integration into existing workflows. Where you once used Scantron you can now use Akindi. 
  • The ability for clients to assess exam results when they want, where they want.   
  • Actionable data that can be used to immediately identify gaps in understanding and provide feedback to students.    
When is this happening? Optional use of the service will begin September 23 and continue through the fall term. Instructions on integrating Akindi with a course in LEARN will be available from both the LEARN Help and Akindi websites by this date. During the winter 2020 term (date to be confirmed), Akindi will become the centrally supported multiple-choice exam processing service. Scantron will no longer be available for use.  
Important note regarding Crowdmark MC: As part of this implementation, Crowdmark Multiple Choice (MC) is no longer available for use and clients are encouraged to transition to Akindi immediately. If you have already planned a fall-term assessment using Crowdmark MC, please contact Matt Harford (mharford@uwaterloo.ca) to discuss options for use this term.  
What do users need to do? Get familiar with Akindi. Review the training materials now available, and plan to attend the September 30 live-training webinar.     
For more information on Akindi and the upcoming training session, please visit our Akindi website.  
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 
Thursday, September 12, 2019

Activation of employee Microsoft Office 365 accounts – September 19

What is happening? IST will activate Microsoft Office 365 accounts for members of the following groups that have not yet activated their account:
  1. Member is full time faculty, or
  2. Member is full time staff, or
  3. Member is full time contract (temporary), or
  4. Member has a job with the “Job Family Group” equal to “Affiliated Colleges/Institutions Family Group”.
Why is this happening? To allow employees immediate access to the suite of Microsoft Office 365 applications (removes activation wait period) and to prepare for a future deployment of Office ProPlus.
When is this happening? Accounts will be activated by 9:00 a.m. on Thursday, September 19.
What do users need to do? No action is required.
Thursday, September 12, 2019

Duo two-factor authentication (2FA) SMS delivery issue – September 12

Update (Sept 12, 1:20 p.m.): The issue has now been resolved. Users should be able to continue using SMS to authenticate 2FA challenges.

What is happening? Duo two-factor authentication (2FA) is investigating an issue causing SMS delivery issues and are working to correct the issue as soon as possible.
What is the impact? If an individual chooses to receive a 2FA challenge via SMS text, they will receive a successful confirmation message from Duo, but the codes will not have been sent.
Alternative to SMS challenge: Individuals can choose to receive a 2FA challenge via the “Call me” option until the issue has been resolved.
IST will send an update when more information is known, or when the issue has been resolved. Thank you for your patience.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
Tuesday, September 10, 2019

Applications Are Open: LinkedIn Learning Champion Program

What is happening? LinkedIn Learning is looking for students to join their LinkedIn Learning Champions Program. 

Whether you are hoping to land an awesome job or build skills to support your academic success, the unique experiences you gain in the LinkedIn Learning Champion Program will allow you to always be learning and set you apart from the competition in the job market.

As a Learning Champion, you will:

  • Engage in a series of experiential learning projects to develop skills
  • Learn about LinkedIn Learning and LinkedIn
  • Build relationships & community by supporting your peers in levelling their skills so they can tackle challenges during their time in university and be career ready by graduation
  • Receive advanced training, resources, and support from LinkedIn

What skills can I gain as a Learning Champion? 

  • Public Speaking
  • Team Building
  • Creative Design
  • User Research
  • Social Marketing
  • Project Management
  • Entrepreneurship
  • And more!

What are the benefits of being a Learning Champions? 

  • Receive a Program Certificate, recommendations, and Awards of Excellence 
  • Build a portfolio of projects to showcase employers
  • Get access to networking events and mentoring opportunities from LinkedIn 

How do I apply? Submit an application before the deadline on September 30, 2019: https://www.surveymonkey.com/r/6FSBLWY

Questions? Please contact Jennifer Catallo at jcatallo@linkedin.com

Tuesday, September 10, 2019

Discontinuing use of @edu.uwaterloo.ca email domain – April 2020

What is happening? Use of the @edu.uwaterloo.ca student email domain will be discontinued. Student email domains will return to the @uwaterloo.ca domain.
Why is this happening? The recommendation to move students and employees to a single email domain (i.e. userid@uwaterloo.ca) was an outcome of a review of the current email environment that was conducted as part of the project to investigate moving Waterloo employee email to the Office 365 cloud environment.
What is the impact? All Waterloo students and employees will use the @uwaterloo.ca email domain.
What are the benefits? A common email domain will allow for:
  • Improved collaboration between students and employees using Office 365 apps
  • Simplified troubleshooting and support processes
  • Clarification and simplification of login processes for systems used by both students and employees (e.g. LEARN, Quest) 
When is this change taking place? The change is tentatively scheduled to take place in April 2020.
Wednesday, September 4, 2019

Exchange server maintenance - September 12 - September 27

What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 
When is it happening? Thursday, September 12 to Friday, September 27 - between 9:00 and 10:00 p.m. each night.
Why is it happening? To keep the software current with vendor-provided updates.
Who will it impact? Users that are actively connected to a server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert about being redirected to autodiscover.uwaterloo.ca. This is normal behavior and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
Wednesday, August 28, 2019

RT offline earlier this morning - August 28

What is happening? The Request Tracker (RT) system was offline from approximately 7:00-7:30 a.m. this morning.

What is the impact? Any tickets submitted during this time were queued and have since been processed.

Questions or persisting issues? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, August 27, 2019

Summer 2019 issue of the IST Newsletter now available!

The summer 2019 issue of the IST Newsletter is now available. Read about the O365 employee email investigation; the new AI chatbot; how residence rooms are allocated; our new IT video series; the important of strong passphrases; and more!

Monday, August 26, 2019

Launching new campus emergency notification tool – WatSAFE desktop notification

What is happening? The University’s current emergency desktop notification tool, UW Emerge, will be replaced with a new tool called WatSAFE desktop notification.   

Why is this happening? The existing desktop notification tool was developed by University employees several years ago, and while it has worked well in the past, IST no longer has the inhouse resources to modify and fully support the tool. Also, the new macOS no longer supports 32-bit applications, a change that prevents new users from downloading UW Emerge to their Mac machines.  

Friday, August 23, 2019

git.uwaterloo.ca – SSH fingerprint change

What is happening? Due to the University’s version control system (git.uwaterloo.ca) upgrade on August 20-22, the SSH fingerprint of the host has changed. 

What do users need to do?  If you use git.uwaterloo.ca and are receiving warnings (e.g. WARNING: POSSIBLE DNS SPOOFING DETECTED! WARNING: REMOTE HOST IDENTIFICATION HAS CHANGED!), delete your stored SSH fingerprint for git.uwaterloo.ca by doing one of the following:
  • ssh-keygen -R git.uwaterloo.ca
  • edit your known_hosts file and remove the existing entry for git.uwaterloo.ca
Questions, concerns or assistance needed? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
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