News

Thursday, April 19, 2018

Request Tracker (RT) email notifications issues resolved – April 19

What happened? Due to an internal server issue on the Request Tracker (RT) system, email notifications were not being delivered. This issue has now been resolved. We apologize for the inconvenience and appreciate your patience.

When did this happen? Wednesday, April 18 from 11:00 a.m. until 9:20 a.m. on Thursday, April 19

What was the impact?

Wednesday, April 18, 2018

RESOLVED: Request Tracker (RT) currently unavailable – April 18

RESOLVED: The issues with the Request Tracker (RT) system have been resolved and the system is now available. We apologize for the inconvenience and thank you for your patience.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, April 12, 2018

RESOLVED: @edu.uwaterloo.ca email accounts unable to receive email

RESOLVED: All issues have been resolved and accounts should be functioning normally.

Persisting issues or questions? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? All @edu.uwaterloo.ca email accounts were affected by the recent WatIAM upgrade.

What is the impact?

Monday, April 9, 2018

WatIAM unavailable April 9-12 for system upgrade

What is happening? The identity management system known as WatIAM will be replaced. This foundational work is part of a multi-year program to update campus identity and access management services. 

When is it happening? Monday, April 9 at 4:30 p.m. until Thursday, April 12 at 8:00 a.m.

What is the impact? The WatIAM system will be down and unavailable to clients during the upgrade process.

Wednesday, March 28, 2018

Drupal security upgrade (WCMS) – March 28

What is happening? Drupal, the underlying system for WCMS sites, will be releasing a security upgrade that will likely have to be installed immediately due to the potential impact of the release. More information available at: https://www.drupal.org/psa-2018-001

When is this happening? Wednesday, March 28 from 1:00 to 4:00 p.m.

Friday, March 23, 2018

SharePoint maintenance – March 26

What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services.

When is this happening? Monday, March 26  from 10:00 p.m. to 2:00 a.m. on Tuesday, March 27. 

Thursday, March 22, 2018

WCMS upgrade to v2.6.1 – March 22-29

What is happening? All WCMS responsive “FDSU”, single page, conference and publication sites are being upgraded to WCMS 2.6.1. This release does not affect UWaterloo Scholar sites. Full release notes are available at: https://uwaterloo.ca/web-resources/news/wcms-version-261-release

When is this happening? 

Voting and forms sites, along with the University homepage, will be updated on Thursday, March 22 from 7:00 p.m. until 7:00 a.m. on Friday, March 23.

Thursday, March 22, 2018

Mailservices issue resolved – March 22

What happened? A security update was applied to mailservices that affected older email clients causing issues with the sending of email.  The security update has since been rolled back. The update is required and will be applied again at a later date to be announced.

When did this happen? Issues began around 5:00 p.m. on Wednesday, March 21 and the update was rolled back at approximately 11:00 a.m. this morning.

Thursday, March 22, 2018

Virtual Desktop Infrastructure (VDI) and license server restart – March 24

What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates. Servers include: licsrv1, licsrv2, vdisrv1 – 6, rdsvdisrv1-4 and vdishsrv1-31.

When is this happening? Saturday, March 24 from 10:00 a.m. to 2:00 p.m. 

Monday, March 19, 2018

WCMS upgrade to v2.6.1 – March 19

What is happening? All WCMS responsive “FDSU”, single page, conference and publication sites are being upgraded to WCMS 2.6.1. This release does not affect UWaterloo Scholar sites. Full release notes are available at: https://uwaterloo.ca/web-resources/news/wcms-version-261-release

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