Tuesday, December 3, 2019

Request Tracker (RT) upgrade and downtime – December 5

What is happening? The Request Tracker (RT) system will be upgraded from version 4.4.3 to 4.4.4.

What is the impact? The RT system may be unavailable during the maintenance window.
 
When is this happening? Thursday, December 5 from 7:00 – 7:30 a.m.
 
Note: Any email sent to the system will be queued and processed when the RT system is back up.
 
Questions or concerns? Please contact the IST Service Desk helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, December 3, 2019

Duo two-factor authentication (2FA) unavailable - December 3

RESOLVED: The Duo enrolment URL is available again.

Persisting issues? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The Duo enrol URL https://2fa.uwaterloo.ca/duo/enrol is not working. IST is investigating the issue.


Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Tuesday, December 3, 2019

Scantron end-of-life - January 30, 2020

What is happening? Effective January 30, 2020, the IST Scantron machine will no longer be available for use. Scantron appointments can be booked up to and including this date.  

To book a Scantron appointment: The online appointment booking form will only be available until January 29, 2020 as appointments require advance notice, https://uwaterloo.ca/information-systems-technology/scantron-card-processing-appointment-booking. Appointments will not be accepted after January 30. 

What is the impact? As communicated throughout the spring and fall terms, Akindi is the new centrally supported multiple-choice exam processing tool and its full roll out will occur over the winter 2020 term.  

What is Akindi? An easy-to-use service that allows you to create and grade assessments using regular paper and any scanner. Where you once used Scantron for multiple-choice assessments, you can now use Akindi. Visit the Akindi website to learn more, https://uwaterloo.ca/akindi. 

Upcoming Akindi training sessions: There will be two live webinar-based training sessions in January 2020. Participants can register to join in person or use the Zoom link on the Akindi website to join from your office or home.  

  • Tuesday, January 14, 2020, 9:30 to 10:30 a.m., Davis Centre (DC) 1302 
  • Thursday, January 23, 2020, 2:00 to 3:00 p.m., Davis Centre (DC) 1304 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 

Monday, December 2, 2019

IST Service Desks holiday hours 2019-2020

All service desks will be closed from December 22, 2018 to January 1, 2019. Regular hours for all service desks will resume Monday, January 7. Click to view re-opening and reduced hour details.

Friday, November 29, 2019

Resolved: SharePoint unavailable - November 29

Update (Nov 29, 4:00 p.m.): Some SharePoint sites may still be unavailable. IST is aware of the issue and is investigating. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


Resolved (Nov 29, 3:00 p.m.): Service has been restored and SharePoint is now available. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? SharePoint is currently unavailable. IST is investigating the issue.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, November 28, 2019

Fall 2019 issue of the IST Newsletter now available!

The Fall 2019 issue of the IST Newsletter is now available. Read about the new multiple-choice exam processing service, Akindi; take behind the scenes look at the ITMS Media Production Studio; learn about our first cyber security pop-up booth; read about the desktop alert tool; and more! 

Thursday, November 28, 2019

Wireless network service degraded - November 28

Update (Nov 29, 9:30 a.m.): Maintenance was performed on the wireless infrastructure between 7:00 a.m. and 8:00 a.m. this morning. There have been no new reports of network performance issues. IST will continue to monitor the situation. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The campus wireless network is experiencing degraded service. Users may experience slow connection speeds or failure to connect to networks. IST is investigating the issue with the vendor.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Wednesday, November 27, 2019

Improving student name usage experience on campus – Impact to employees

What is happening? In response to feedback from students, the “Improving Student Name Usage” project was initiated in May 2019. The aim of this project was to allow students the opportunity to use a chosen/preferred first name broadly on campus, while retaining their legal first name on tax receipts and official documents.
Tuesday, November 26, 2019

Resolved: Wireless network service degraded - November 26

Resolved (Nov 27, 8:55 a.m.): The campus wireless network issue has been resolved; a device reboot appears to have cleared the issue. No additional wireless interruptions were reported after 7:00 p.m. last night. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? The campus wireless network is experiencing degraded service. IST is currently investigating. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Monday, November 25, 2019

Hybrid search for SharePoint and Office 365: November 27 - December 4

What is happening? IST will be implementing a hybrid search solution for on-premises SharePoint and Office 365.
 
What is the impact? A hybrid search solution will provide a convenient end-user experience with unified search results, search relevance ranking, refiners, and filters. When users enter a query in a search window in Office 365, they will get search results from both Office 365 and on-premises SharePoint sites. 
 
When is this happening? Between Wednesday, November 27 and Wednesday, December 4.
 
What do users need to do? No action is required.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
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