News

Monday, October 15, 2018

Test of the campus emergency communication system - October 22

What is happening? We will be testing the University’s campus-wide emergency communication system.

When is this happening? Monday, October 22 between 10:30 and 11:30 a.m.                                             

What is the impact? Emergency communication channels being tested include:

Thursday, October 11, 2018

Skype for Business (S4B) maintenance – October 15-18

What is happening? The Skype for Business East Campus 2 (EC2) datacentre pool will be updated to the latest version. This patch will also provide better support for the new Mac Skype for Business 2016 client and address a specific issue regarding phone calls from the Mac clients. During this time, we will also be re-balancing the two pools (EC2 and MC), which will involve moving a set of users from EC2 to MC when the maintenance is completed.

When is this happening? 

Monday, October 15 at 10:00 p.m.

Wednesday, October 10, 2018

CN-VPN hardware and software upgrade – November 6

What is happening? The current VPN solution is at end-of-life. New hardware will be implemented to support campus VPN connections.

Wednesday, October 3, 2018

Request Tracker (RT) upgrade and downtime

What is happening? The Request Tracker (RT) system will be upgraded from version 4.4.2 to 4.4.3.

What is the impact? The RT system may be unavailable during the maintenance window.

When is this happening? Tuesday, October 9 from 8:00 – 9:00 p.m.

Note: Any email sent to the system will be queued and processed when the RT system is back up.

Wednesday, October 3, 2018

Changes to MATLAB license usage

What is happening? Yesterday afternoon (October 2), the MATLAB license server ran out of available keys. During this time, some MATLAB users were unable to obtain a license.

How will this issue be resolved?

  • The idle timeout period has been reduced from 4 hours to 2 hours, which will allow unused licenses to be reclaimed quicker
  • Additional licenses will be purchased

Action required by MATLAB users: Please quit the MATLAB application when not in use.

Wednesday, September 26, 2018

Skype for Business: Polycom VVX firmware update – September 27

What is happening? If you are using a Polycom VVX IP Phone, there is new firmware (v5.8.0) to apply that addresses multiple bug fixes, new features, and increased security. This update will also include an update to version 3.8 for the Polycom BtoE software installed on IST managed Windows workstations.

When is this happening? Thursday, September 27 at 4:30 p.m.

Wednesday, September 26, 2018

RESOLVED: Rogers issue impacting UWaterloo customers

What is happening? Rogers is experiencing an outage that is impacting University of Waterloo Rogers customers.

What is the impact?

  • Calling from on-campus to Rogers cell phones is not working (caller will hear busy signal)
  • Rogers cell phone users are unable to reach non-Rogers numbers, including campus (caller will hear busy signal)
  • Rogers to Rogers calls are working

Additional information will be shared when available, or once Rogers has resolved the issue.

Wednesday, September 19, 2018

RESOLVED: Campus virtual private network (VPN) unavailable

RESOLVED: This issue has been resolved and the campus VPN is available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Users are currently unable to log in to the campus VPN at cn-vpn.uwaterloo.ca.

IST is investigating.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Tuesday, September 18, 2018

Change to graduate student access to systems/services

What is happening? As of January 1, 2019, graduate students not paid by Human Resources will no longer be included in the employee security group. All graduate students are in the IdM-SA-Graduate Studies security group.

Action required: If you control access to a system(s) that includes graduate students, you may need to allow access to all grad students via this security group, instead of using the employee status.

Monday, September 17, 2018

SharePoint 2016 - new documentation and training available

Update: A second SharePoint 2016: Under the Hood seminar has been added.

Seminar details: Thursday, October 18 at 10:00 a.m., East Campus 5 (EC5) 1111

This seminar will include:

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