What is happening? Over this past weekend, several hundred student email accounts were compromised as a result of a phishing scam. IST has been actively resolving issues with individual students since Monday morning and will continue to do so.
What is the impact? Accounts identified as having been compromised have been locked to prevent further issues. Since email accounts rely on WatIAM credentials, other services such as Nexus accounts, Quest, LEARN and WaterlooWorks are also affected.
UPDATE: The issues with the campus Wi-Fi have created sporadic connectivity issues for users attempting to connect to eduroam. IST has restored service but reoccurrence is likely until a solution is determined with the vendor. We are currently communicating with the vendor to determine a permanent solution. Additional information will be shared when available.
What is happening? The Request Tracker (RT) system experienced delays in ticket creation (via email) and delays in notifications being sent out. This issue has been resolved and the RT system and all queues should be up to date.
Note: This did not impact ticket creation within the RT system itself (only tickets created via email).
When did this happen? Tuesday September 5, mid-morning to approximately 2:30 p.m.
What is happening? All English language WCMS sites that are in the deprecated (legacy) non-responsive design will be switched to the responsive design. French and Chinese language sites will also be switched to the responsive design unless you contact us before the deadline.
What is happening? Netapp storage maintenance will be performed to apply a vendor update. This work will impact all clients using a
When is this happening? Saturday, August 19 between 8:30 a.m. and 2:30 p.m.
What is the impact? During the maintenance window there will be several 1-5 minute interruptions in service. This work will affect all clients (faculty, staff and students) using a file* share, including: