News

Thursday, February 21, 2019

University of Waterloo vendors being targeted by look-alike domains, phishing, and procurement fraud attempts

What is happening? University of Waterloo vendors are being targeted by malicious email imposters:
  • Imposters are impersonating employees from Procurement & Contract Services in order to contact vendors for product quotes.
  • Once a vendor responds to the quote request email, the imposter asks for the product to be shipped to the University's research facility.
Wednesday, February 20, 2019

New IT Network and Service Alerts tool

Information Systems & Technology (IST) is excited to announce the recent launch of the updated Network and Service Alerts tool. Now integrated with the IST WCMS website, it offers site visitors an easy way of discovering the status and uptime history of many of our IT systems and services.

Tuesday, February 19, 2019

New Quest navigation coming Feb 25

This message will appear in today’s Daily Bulletin…

As noted in the January 17 Daily Bulletin article, the Quest Program Team will be upgrading the existing Quest navigation structure to a more modern, tile-based experience.

What’s changing

After logging in, individuals will be presented with a new landing page, on which the information and resources available will be dependent on how their access is structured in Quest. Individuals who are members of multiple user groups (e.g. a staff person who is also a student) can easily toggle between landing pages using a drop down at the top of the page.  

Wednesday, February 13, 2019

Wireless network maintenance - February 14 and February 19

What is happening? New wireless IP ranges are coming into effect. Each range below is further broken down into subnets for eduroam, resnet, uw-events, and more.
 
  • IPv4 wireless range: 10.32.0.0/13
  • IPv6 wireless range: 2620:101:f000:700::/56
When is it happening? EC2 wireless will be migrated Thursday, February 14 at 7:00 a.m. Other buildings will follow, beginning Tuesday, February 19.
 
Wednesday, February 13, 2019

Exchange server maintenance - February 18 - March 4

What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 
  
When is it happening? Monday, February 18  to Monday, March 4 - between 9:00 and 10:00 p.m. each night.
 
Why is it happening? To keep the software current with vendor-provided updates.
 
Thursday, February 7, 2019

Campus telephone auto-attendant not functional - February 7

UPDATE: Due to the emergency messaging that was in place yesterday for the school closure, the ability to interrupt the standard messaging is disabled. Callers would have been able to dial or say the name of the person they wanted to be transferred to after the entire message was played.

Friday, February 1, 2019

Changes to email access for retirees not receiving pay or pension - February 1

UPDATE: Affected retiree users should now have their email access restored. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357. 
Thursday, January 31, 2019

Workday login issue - January 31

Please share this message within your department.
 
What is happening? An issue is preventing some new employees from logging into Workday and completing the employee onboarding process.
Wednesday, January 30, 2019

WatIAM configuration migration issue - January 30

What is happening? A configuration migration issue in WatIAM is causing employees that only have Workday accounts (no MyHRInfo accounts) from being assigned the ‘HR Employee’ role.  This is causing the email settings of these users from being properly provisioned. IST has resolved this issue for a number of accounts.
Tuesday, January 29, 2019

Resolved: Undergraduate students with casual employee status in Workday: Temporary re-direction of N: drives - January 29

What is happening? Undergraduate students with casual employee status in Workday recently had their N: drives re-directed to ‘fileu’, instead of ‘files’.
 
When did this issue begin? Between Monday, January 28 at 10:00 p.m. and Tuesday, January 29 at 2:00 a.m.
 
When was this issue resolved? At ~1:20 p.m. on Tuesday, January 29, N: drives for these casual employees were re-directed back to ‘files’.
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