News

Thursday, May 18, 2017

RESOLVED: WCMS sites unavailable – May 18

UPDATE: Users can now make changes to their WCMS sites. Thank you for your patience.

Persisting issues or concerns? Please submit to rt-ist-wcms@rt.uwaterloo.ca or the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

updated as of 10:00 a.m. May 19


RESOLVED: The issues with WCMS sites has now been resolved. All sites are now available.

Tuesday, May 16, 2017

Skype for Business maintenance – May 16

What is happening? As part of the regular maintenance of IST services (and to ensure prevention of WannaCry), updates will be applied to Skype for Business (S4B) core servers.

When is this happening? Tuesday, May 16 from 10:00 p.m. to 2:00 a.m. on Wednesday, May 17.

Tuesday, May 16, 2017

WCMS People search results unavailable – May 16

What is happening?  As a result of a recent upgrade of the Google Search Appliance (GSA) the search function on WCMS sites no longer returns people search results. IST is aware of this and are working to re-implement the capability to search for people.

When is this happening? Began on Tuesday, May 16 and is ongoing.

Note: Users are still able to search for people via: http://watiam.uwaterloo.ca/search/

Monday, May 15, 2017

Ransomware threat resulting from leaked NSA hacking tools - May 15

What is happening? In mid-April 2017, hacking tools alleged to have been developed by the NSA were released to the public.  These tools exploit a flaw in all versions of the Microsoft Windows operating system.  Microsoft had released updates in March 2017 to correct the flaw in supported versions of Windows.  On Friday, May 12, a ransomware worm named “WannaCry” attacked hundreds of thousands of computers in approximately 150 countries by exploiting this vulnerability.  While the initial malware outbreak was stopped by a security researcher, we expect more attacks given the

Wednesday, May 10, 2017

UWaterloo Scholar upgrade - May 11

What is happening? UWaterloo Scholar (https://uwaterloo.ca/scholar) is being upgraded to 1.1.

Why is this happening? This is the full release of UWaterloo Scholar and adds new features and functionality, fixes some known issues, and introduces some theming changes from the beta release. Release notes are available at https://uwaterloo.ca/web-resources/news/uwaterloo-scholar-11-release

Tuesday, May 9, 2017

SharePoint maintenance - May 23

What is happening? As part of the regular maintenance of IST services, updates will be applied to SharePoint servers. These updates will impact both mySharePoint.uwaterloo.ca and SharePoint.uwaterloo.ca services. The SQL instance also needs to be rebooted.

When is this happening? Tuesday, May 23 from 10:00 p.m. to 2:00 a.m. on Wednesday, May 24.

Monday, May 8, 2017

WCMS maintenance – May 8

What is happening? Implementation of our newly upgraded caching service for WCMS sites (pilots and production servers).

When is this happening? May 8 at 7:00 p.m.

What is the impact? No downtime or user impact is expected. Testing was performed nightly May 1-4 between 7:00 p.m. and 7:00 a.m. with no issues reported (see notice below). 

Friday, May 5, 2017

SCCM maintenance - May 5

What is happening?  The SCCM primary site server will be undergoing some required maintenance.

When is this happening? Beginning Friday, May 5 at 11:00 a.m.

Thursday, May 4, 2017

Resolved: CallPilot voicemail email notification issue – May 4

RESOLVED: The issue with the CallPilot email notifications has been resolved. Users may need to re-enable the forwarding feature via their voicemail settings due to a backlog of voicemails.

Persisting issues or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357

updated as of 11:25 a.m.

Friday, April 28, 2017

Microsoft Office 365 email issues – April 28

What is happening? Issues have been identified due to changing the existing forwarding address in the “email forward (delivery mailbox)” field in WatIAM to username@edu.uwaterloo.ca.

When is this happening? Beginning around 5:00 p.m. on Thursday, April 27 and is currently ongoing (see details below). The issue should be resolved by early afternoon.

What is the impact?

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