Tuesday, May 10, 2022

Test of the University's emergency communication system - May 17

What is happening? We will be testing the University’s campus-wide emergency communication system.

When is this happening? Tuesday, May 17 at 2:00 p.m.                                             

What is the impact? Emergency communication channels being tested include:

Wednesday, April 20, 2022

Vendor selected - Mass email management project update

A message from the Mass Email Management project sponsors
 

Wednesday, April 13, 2022

Issue accessing Microsoft 365 apps

Resolved: The cause of this issue has been identified as a configuration error, during scheduled maintenance, to replace a database server, which resulted in the database going offline at a later time. The root cause of the configuration error has been corrected. IST has made some interim improvements such that the system will fail safe in the event of a future database outage.

Tuesday, April 12, 2022

Quest unavailable

Resolved: Full service has been restored within Quest and all users should be able to log in and work within the system as normal. Information Systems & Technology is coordinating an incident report that will be shared with appropriate stakeholders, including follow-up with the vendor and lessons learned.


Update [5:07 p.m. April 12]:

Monday, April 11, 2022

Issue impacting display of Jira Service Management status and workflow

Resolved: This issue has been resolved and Jira Service Management should be displaying the correct status and workflow.

Questions or concerns? Questions or concerns about this issue, or if you feel the issue is persisting across your JSM project, may be submitted via IST’s Jira Help Portal.


What is happening? IST is investigating issue with Jira Service Management (JSM) that may be causing statuses and workflows to display incorrectly.

Friday, March 25, 2022

Issues with WCMS 2 websites

Resolved: All WCMS 2 websites, have been restored and should operate as expected.

Thursday, March 17, 2022

Quest successfully moved from on-premises to the Oracle Cloud Infrastructure (OCI) environment

The University of Waterloo’s student information system, Quest, has successfully moved from its on-premises environment to the Oracle Cloud Infrastructure (OCI) environment. 

Oracle's next-generation cloud infrastructure provides a modern, secure, high-performance environment for our Quest system. Leveraging real-time data analytics, the student information system team are now able to quickly scale development and production environments to meet demand. This leading-edge technology ensures the Quest support team is in the best position to respond to feature and functionality requests, enhancing the overall experience of our clients.

Friday, March 11, 2022

Changes to Zoom and Duo (2FA) resulting from Russia’s attack on Ukraine

As a result of Russia’s invasion of Ukraine, University of Waterloo-provided services Zoom, and two-factor authentication (2FA) service Duo are now or will be unavailable to individuals attempting to authenticate from several countries and regions restricted by the Office of Foreign Assets Control (OFAC) — a financial intelligence and enforcement agency of the United States Treasury Department. 

As of March 10, 2022, the below places will be impacted by this change. Waterloo students studying in Iran are most likely to be impacted. Please be aware that other service providers may implement similar sanctions at any time.

  • Cuba
  • North Korea
  • Iran
  • Sudan
  • Syria
  • Crimea region
  • Sevastopol region
  • Donetsk region
  • Luhansk region
Wednesday, March 9, 2022

Wireless connectivity issues

What is happening? This morning IST was made aware of an authentication issue when connecting to Eduroam. The authentication issues has been resolved. Users are encouraged to open a support ticket if issues persist.

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