Tuesday, August 20, 2019

IST Service Desk end of term hours

What is happening? Service desk hours will be reduced until the end of the Spring 2019 term. Regular service desk hours will resume on Tuesday, September 3.

  • Davis Centre (DC) service desk
    • Open 8:30 a.m. to 4:30 p.m. Monday-Friday until August 30. 
    • Open 12:30 p.m. to 4:30 p.m. from August 31 to September 1. 
    • Closed on September 2. 
  • Dana Porter (DP) service desk
    • Open 8:30 a.m. to 4:30 p.m. Monday-Friday until August 27.
    • Closed from August 28 to September 2. 
  • Village 1 (V1) service desk
    • Currently closed until August 30.
    • Open 8:30 a.m. to 8:30 p.m. from August 30 to September 2.  
  • Claudette Millar Hall (CMH) and Ron Eydt Village (REV)*
    • Open 8:30 a.m. to 8:30 p.m. from August 31 to September 1. 
    • Note: these pop-up desks will only be available during move-in weekend.

When is this happening? Starting on Tuesday, August 20 until Monday, September 2. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext.44357.

Friday, August 16, 2019

Updated University web search now live – August 16

What is happening? The University web search tool has been updated and is now live. There are some known temporary issues:
  • Search results may be incomplete until all data has been indexed.
  • Only web search has been enabled; People search is not available at this time.
 
The Web Development team will be working continually over the next several weeks to add more features to search. Also, look out soon for more information on how to optimize website content for improved search results.
 
Questions or concerns? Please contact the IST Service Desk,helpdesk@uwaterloo.ca or ext. 44357.
Thursday, August 15, 2019

Academic Support workstation security patch update - August 16

What is happening? There will be an emergency security patch update being deployed to all academic support computers. A computer restart will occur to complete the patch install. 

When is this happening? The security patch will be deployed on Friday, August 16 at 1:00 a.m. 

Why is this happening? To fix a critical security vulnerability in the OS.

What do users need to do? 
 
  • Users should leave their computer on at the end of the workday to allow the security patch to be installed. Any computer that has been turned off will install the patch and reboot the next time they are turned on.
  • Laptops should be left in the office and docked overnight if possible. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Thursday, August 15, 2019

Virtual Desktop Infrastructure (VDI) and license server restart - August 17

What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply security patches to RDS VDI servers. 
 
When is this happening? Saturday, August 17 from 10:00 a.m. to 3:00 p.m.  
 
What is the impact? The remote apps such as ArcGIS, SAS, Quest will not be available during the maintenance window.
 
Questions or concerns? Please contact Hong Zheng, h2zheng@uwaterloo.ca.
Thursday, August 15, 2019

Website for Office 365 Employee Email Investigation now live - August 15

What is happening? Information Systems & Technology (IST) has launched a website for the Office 365 Employee Email Investigation (see initial announcement below). The new site will offer University employees a central hub for information and resources related to the possible migration of employee email from our on-premise solution to the cloud-based Office 365 environment.
 
Visit the site to explore the frequently asked questions, review the Information Risk Assessment materials, and most importantly, submit any comments, questions or feedback you may have regarding this work.
 
What’s next? Broader campus consultations on this potential change, including in-person and online opportunities for feedback and questions, will be scheduled during the fall 2019 term. Additional communications will be shared once the details are finalized.
 
Visit the Office 365 Employee Email Investigation website at https://uwaterloo.ca/office-365-employee-email.
 
Questions or concerns? Please submit using the feedback form, https://uwaterloo.ca/office-365-employee-email/office-365-employee-email-feedback-form. You are also welcome to contact the Chief Information Officer (CIO) directly, bruce.campbell@uwaterloo.ca.
 
Tuesday, August 13, 2019

git.uwaterloo.ca upgrade – Phase 1, August 20-22

What is happening?  The University’s version control system, git.uwaterloo.ca, will undergo a two-phase upgrade, beginning with an update from version 8.1.5 to version 10.8.7. Phase 2 will follow in the coming months and will include both an update to GitLab 12 and a significant change to the API.
 
When is this happening? From Tuesday August 20, 5:00 p.m. to Thursday August 22, 8:00 a.m. git.uwaterloo.ca will be unavailable during the upgrade window.
 
What is the impact?A new API (version 4) will be made available to users. The existing API (version 3) is no longer supported by the vendor and will only continue to work for approximately 1-2 months under Git version 10.8.7. No change to repositories, issues, comments or logins is anticipated.
 
What do users need to do?  Users of the API need to update their code to support the newer API, in the next 1-2 months.  API (version 3) will stop working when git.uwaterloo.ca is upgraded to GitLab 12; the upgrade date will be communicated in early fall 2019.
Wednesday, August 7, 2019

Increase in financial spear phishing attempts on campus – August 7

What is happening? Over the August long weekend, there was a significant increase in the number of financial spear phishing attempts directed at University employees.   
 
What is Finphishing? A form of phishing done for financial gain, finphishing attempts to have the victim transfer cash or easily converted gift cards to the attacker.
 
What should you do if you receive such an email? 
 
  • Verify unusual requests from your manager. If you've never bought gift cards - or anything else - for that person, consider why you are being asked to do so now. Ask who the merchandise is being bought for.
  • Verify the email address. Email clients may display only the text name, not the address, so employees need to look closely. 
  • Compare the text to other messages for your manager. If spelling, punctuation, or choice of words differs, it is likely an attack.
  • When in doubt, verify using a different contact method. Don't ask in the email thread for a phone number. Look it up yourself and call or message the purported manager.
  • Be suspicious when you are told you will be reimbursed. If the financial arrangements and payments are not in keeping with normal practice, don't go along with them.
 
Wednesday, July 31, 2019

Changes to employee user grouping in WatIAM - August 15

Update (August 12, 3:10 p.m.): 
 

What is happening? The grouping of faculty, staff, temporary employees, and casual employees in WatIAM and Nexus is changing due to associated Workday group changes.
  • Employees in affiliated colleges and institutions will now be assigned to the appropriate Workday group and have their primary affiliation and related access set up properly.
     
  • Staff with an end date (e.g. co-op, contract):
    • Will be moved from the Nexus group IdM-HR-Staff to IdM-HR-Temporary. 
    • Remain in the IdM-HR-employee Nexus group.
       
  • Temporary faculty positions (e.g. instructors, sessional, RAs):
    • Will be moved from the Nexus group IdM-HR-Temporary to IdM-HR-Faculty.
    • Remain in the IdM-HR-employee Nexus group.
Notes:
  • This change will not affect any employment records in Human Resources.
  • No users will be removed from the IdM-HR-employee Nexus group (The IdM-HR-employee Nexus groups consists of: IdM-HR-Staff, IdM-HR-Faculty, IdM-HR-Temporary, and IdM-HR-Casual.

Why is this happening?
  • To ensure the ~1800 individuals in affiliated colleges and institutions are assigned to a Workday group, have their primary affiliation set, and receive related access based on group membership.
  • To allow us to identify regular on-going staff vs. temporary staff in order to assign appropriate access.
  • To allow us to identify definite term faculty as faculty vs. temporary staff in order to assign appropriate access.
  • To ensure individuals are in the categories that best describe their employment with the University.
When is this happening? Thursday, August 15 at 10:00 a.m.
 
What is the impact? This change will re-categorize some users in WatIAM and Nexus into a different employee type which could impact some Grouper groups.
 
What do users need to do?
  • Application owners who use these Nexus groups (IdM-HR-Staff, IdM-HR-Faculty, IdM-HR-Temporary) for access to their applications should review how access is configured based on the changes noted above.
    • No action is required for application owners who use the IdM-HR-employee Nexus group for access.
  • Individuals concerned about their access to resources and data may contact their IT support group to investigate.

Wednesday, July 31, 2019

LinkedIn Learning now live!

On July 29, Lynda.com was upgraded to LinkedIn Learning. If you had a Lynda.com account, you will have received an account activation email from LinkedIn Learning. If you did not have a Lynda.com account but would like to create a LinkedIn Learning account, please use the below link and follow the activation prompts.  

University of Waterloo LinkedIn Learning account activation link: https://lnkd.in/dmxpssx 

For more information, please see the full upgrade announcement shared on July 17, https://uwaterloo.ca/information-systems-technology/news/lyndacom-upgrading-linkedin-learning-july-29

Questions or concerns? Please see our LinkedIn Learning knowledge base article, https://uwaterloo.teamdynamix.com/TDClient/KB/ArticleDet?ID=82575 or browse the LinkedIn Learning Help Centre,  https://www.linkedin.com/help/learning

Friday, July 19, 2019

LEARN service restored - July 19

Update (July 19, 1:55 p.m.): The vendor has confirmed that the issue has been resolved.
 
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext.
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