Tuesday, October 6, 2020

Emails not being marked as read - October 6

What is happening? Users may notice that emails read on a mobile device are not being marked as read on Outlook desktop. Microsoft is aware and investigating the issue. 

Questions or concerns?  Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.  

Monday, October 5, 2020

Important changes coming to Open Data API

What is happening? The legacy Open Data API, version 2, is currently running with critical issue support only; future development or fixes will not be implemented. At the end of 2020, the underlying infrastructure will no longer be supported by the vendor. Version 3 of the Open Data API is live with a subset of existing data sets. As we have committed to serving authorized and authoritative data, not all version 2 endpoints will be replaced.

What do I need to do? You are encouraged to test and make the switch to version 3 as soon as possible. Version 3 will add several additional endpoints for which authoritative data exists, including news, events, and blogs.

Additional resources: Read the full update notice in the Open Data Confluence Space or follow the blog/news space for updates.  

Questions or concerns? Please submit through the GitHub Open Data repository.

Monday, September 28, 2020

Expiration of WatIAM accounts with stale sponsorship - October 9

What is happening? Inactive WatIAM accounts with stale sponsorship from the previous system will expire on Friday October 9, 2020. 

If you want to keep an account: Ask your department's WatIAM administrator to update the account sponsorship or submit a request to rt@uwaterloo.ca before the above date. 

If you want to delete an account: Submit a request to rt@uwaterloo.ca and include the account(s) that are no longer needed before the above date.

Questions or concerns?  Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.  

Friday, September 25, 2020

Outlook Anywhere to be disabled - September 30

What is happening? Outlook Anywhere will be disabled for Connect and Office 365. Please note this change only affects Outlook for Windows users. 

When is this happening? Wednesday, September 30 from 8:00 p.m. to 11:00 p.m.

Why is this happening? Outlook Anywhere is a legacy connection protocol (RPC over HTTP) that has been replaced by MAPI over HTTP. 

What is the impact? Users will not be able to access email using Outlook 2007 (and prior) for Windows. This change may also affect users running Outlook 2013 (pre SP1) or Outlook 2010 (pre SP2) if the latest updates are not installed. 

What do I need to do? Upgrading Outlook for Windows to at least version 2016 or higher is recommended. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Thursday, September 24, 2020

Resolved: Issues with creating and editing pages in Atlassian Confluence (Wiki) - September 24

Resolved: Users are able to create and edit pages in Atlassian Confluence (Wiki) again. Please note new users cannot be added at this time due to licensing capacity limits. IST will be reviewing the Confluence user list to ensure licenses are not being occupied by users who do not require a license. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

What is happening? Users are currently unable to create or edit pages in the Atlassian Confluence (Wiki) platform due to a large increase of users overnight, exceeding the available license capacity. Users (authenticated and public access) are still able to view pages.  IST is investigating and more information will be shared when available.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or 519-888-4567 ext. 44357.

Tuesday, September 22, 2020

Fall 2020 IST Newsletter now live!

The fall 2020 issue of the IST Newsletter is now available. Read about the new electronic health record system for Campus Wellness; get updates for the campus telephone migration project and the migration of employee email to Office 365; and learn more about implementing Kanopy, Jira Service Desk, mandatory 2FA, using Team Live Events, and work to support student information systems.

Monday, September 21, 2020

New LinkedIn Learning agreement for University of Waterloo

LinkedIn Learning (LiL, formerly known as Lynda.com) has been in use on campus since approximately 2014. LiL is a web-based service that offers over 130,000 video training courses taught by experts in software, creative, IT, and business skills. At the end of 2016, Microsoft purchased Lynda.com, and in May 2018 the provincial government provided funding to extend access to all students and employees at Ontario colleges and universities.

Thursday, September 17, 2020

Issue seeing WCMS websites when using "www" in site URL - Sept 17

What is happening? Users adding "www" to a University of Waterloo WCMS website URL e.g. "www.uwaterloo.ca/site-name" may receive a "403 Forbidden" or "500 Site unavailable" error message. 

 IST is investigating and will share additional communications when available. 

Wednesday, September 16, 2020

Patch for WCMS production sites - September 18

What is happening? All WCMS production sites are receiving a patch intended to fix the 500 errors that have been intermittently occurring, which had required users to clear their browser cache/cookies or switch browsers to continue to use sites.

When is this happening? The patch will be applied between 9:00 a.m. and 10:00 a.m. on Friday, September 18.

What you need to do before this begins: No special preparations are required. Sites will remain available. The only change will be to the way session cookies are handled, which should have no impact on day-to-day site use.

What you need to do after the patching is complete: Restart any browser(s) you have open, to ensure the legacy cookies are cleared. Report if the issue persists.

Questions or concerns? Please submit to rt-ist-wcms@rt.uwaterloo.ca or the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Wednesday, September 16, 2020

Reminder: Mandatory two-factor authentication (2FA) effective November 3

  • Effective November 3, 2020 (previously November 1), two-factor authentication (2FA) will be required to access supported systems, including Office 365, Workday, Quest, LEARN, and other applications/websites
  • Enrol with the Duo Mobile App for the most secure and convenient 2FA experience

As announced in a memo shared on June 10, 2020, effective November 3, 2020, two-factor authentication (2FA) will be required to acce

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