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What is happening? Updated versions of the WatSAFE Desktop Notification tool, for both Windows and Mac, are now available. 

What do users need to do?

  • If your machine is managed by IST, the new Windows client will be made available through SCCM.
  • If your machine is not managed, please see the appropriate IST knowledge base article for steps on downloading and installing the new client:
  • Moving forward, both the Windows and Mac clients will automatically update.

Managed machines outside of IST: If you are responsible for managing a group of Windows or Mac machines, you may request a package-based deployment version via Request Tracker (RT),  

Questions or concerns? Please contact the IST Service Desk,

What is happening? The IST Knowledge Base will be consolidated and accessible at The on-prem Knowledge Base will no longer be available as of Monday, February 8.

Why is this happening? Content in the on-prem IST Knowledge Base has not been updated since the Knowledge Base migrated to Confluence Cloud in November 2020. All up-to-date content can be accessed at

What is the impact? The IST Knowledge Base will no longer be available at note this change will not affect any other Confluence spaces hosted on

What do website content editors need to do? If you have any links to the on-prem IST Knowledge Base on your website(s), please update with new links to the cloud version of the IST Knowledge Base before February 8.

Questions or concerns? Please contact the IST Service Desk, or ext. 44357.


Resolved (Jan 29, 4:30 p.m.): WCMS sites should be allowing logged in users to access sites as expected again.

  • Users may need to clear all browser cache & cookies and restart their browser to fix any persisting issues.
  • If you continue experiencing issues after taking these steps, please contact

Questions or concerns? Please contact the IST Service Desk,

What is happening? WCMS sites are intermittently behaving as though logged in users have not logged in. IST is investigating and more information will be shared when available.

What do users need to do? IST is recommending that you minimize working on WCMS sites until the issue is resolved.

Questions or concerns? Please contact the IST Service Desk,

Wednesday, January 13, 2021

CAS to be disabled – January 20

What is happening? In December 2019, IST announced an initiative to decommission the Central Authentication Service (CAS). Having worked with website/application owners to move most affected systems to the centrally supported web-based authentication service, Active Directory Federation Service (ADFS), CAS will be disabled on January 20, 2021.

What is the impact? No impact to end users is expected. Sites that are unable to move to ADFS at this time have been added to an approved-use list. Users will continue to log in to these sites as normal.

Questions or concerns? Please contact the IST Service Desk,

A message from Greg Smith, director, departmental and campus applications (IST)

Alpha testing begins

I’m pleased to announce the start of testing for the University’s next generation web platform, WCMS 3. Over the next four months, the WCMS 3 project team will lead campus web administrators, who have graciously volunteered their time, in a total of five rounds of Alpha and Beta testing. This testing is critical to identifying bugs and informing refinements that cannot be identified through our automatic testing processes. When released on April 26, 2021, the foundation of WCMS 3 will continue to be built upon, adding new features and functionality with an initial emphasis on all the core and custom functionality required to complete migrations from WCMS 2 to WCMS 3 by November 2022.   

IST’s Annual Report – Celebrating our 2020 achievements

The work and achievements of Information Systems & Technology (IST) are captured in this, 2020 Annual Report. The past year was very busy for IST. The COVID-19 pandemic forced the sudden and unplanned transition of an in-person, on-campus work environment, to a distributed experience, dependent on the ability to connect and collaborate remotely.

Resolved (Jan 6, 10:40 a.m.): Bell and Virgin mobile users should be able to receive Duo 2FA authentication phone calls again. Please note Duo calls may appear to be coming from Canadian phone numbers outside Ontario.

Questions or concerns? Contact the IST Service Desk, or ext. 44357.

What is happening? Bell and Virgin mobile users may be experiencing issues with receiving Duo 2FA authentication phone calls. IST is working with the vendor to resolve the issue and more information will be shared when available.

What do users need to do? Users can accept 2FA prompts using the alternative methods below:

  • Duo Push: enroll your device by going to and accept Duo Push prompts using the Duo Mobile app
  • Enter a Passcode: select the ‘Enter a Passcode’ option from the Duo Prompt screen to enter a passcode generated via the Duo Mobile app or via SMS
    • For VPN, use 'sms' as the second password to generate a passcode via SMS

Questions or concerns? Contact the IST Service Desk, or ext. 44357.