News

Resolved (Sept 21, 10:10 a.m.): The issue has been mitigated; users should be able to authenticate and connect to the wireless network again.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Users may be experiencing authentication timeouts when attempting to connect to the wireless network. IST is investigating. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? We will be testing the University’s campus-wide emergency communication system.

When is this happening? Thursday, September 23 at 11:00 a.m.                                             

What is the impact? Emergency communication channels being tested include:

What is happening? Duo Mobile will be releasing a redesigned version of the Duo Mobile two-factor authentication app for iOS and Android (version 4.0.0). 

When is this happening? There will be a rolling release of Duo Mobile version 4.0.0:

• For iOS: between October 11 and October 18
• For Android: between October 11 and October 15

What is the impact? Users will see a redesigned Duo Mobile app once the app is updated in the above timeframes. No user action is required; there will be no significant functional change in the Duo Mobile app.

Additional resources

• Introduction to the Redesigned Duo Mobile Version 4 Application (video)
• Duo Mobile's guide to the new Duo Mobile version 4.0.0 for Duo administrators

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Teams webinars, Microsoft's tool for hosting secure and interactive webinars, has been enabled for all University members with an active Microsoft Teams license. 

How are Teams webinars different from Teams meetings? 

What is happening? The end-of-life for on-premises SharePoint (https://sharepoint.uwaterloo.ca/) will be May 2022.  

• On-premises SharePoint migrations are expected to be complete by November 2021 as part of the moving to SharePoint Online project with the exception of a few already identified groups. 

What is the impact?  

• Maintenance and updates will continue from December 2021 to May 2022 for on-premises SharePoint. These updates will only be completed during working hours, on the second Wednesday of every month. Browsers may need to be refreshed during updates.
• The on-premises SharePoint development environment will no longer be available beginning December 1, 2021.  
• On-premises SharePoint sites will no longer be accessible after May 2022. 

What do site owners need to do? If you have not already migrated your site: 

• Prepare your SharePoint 2016 on-premises site for migration to SharePoint Online and/or Microsoft Teams. 
• Submit a migration request if you are unsure of your site migration status, or are ready to migrate, and include the name of your site.

Questions or concerns? Please contact Andrew McAlorum (amcalorum@uwaterloo.ca)  

Resolved (September 15, 8:12 a.m.): Users should be able to authenticate when connecting to eduroam again. IST has implemented a targeted mitigation while the vendor provides a software patch to fix a bug in the authentication service.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Users may be experiencing authentication issues when connecting to eduroam. IST is investigating. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? In preparation for the Fall term, Information Systems & Technology (IST) has created hybrid work guidelines for University employees who will be working both in the office and from home. Read more about the recommended meeting guidelines, work equipment guidelines, and 

What is happening? Teams meeting recordings will now be stored in your OneDrive for Business account or the SharePoint site connected to your Microsoft Team instead of being stored in Microsoft Stream by default. 

What does this mean for you?

• Starting and stopping recordings: Starting and stopping a recording in Teams will remain the same.
• Accessing old recordings (recorded before September 1, 2021): Recordings from before September 1 will not be affected and will remain available in Stream.
• Accessing new recordings (recorded on or after September 1, 2021):
  • Channel meeting recordings will be stored in the Teams channel’s Files tab in the ‘Recordings’ folder. All members of the Team will have access to channel recordings.
  • Non-channel meetings will be stored in the OneDrive for Business account of the user who started the recording in the ‘Recordings’ folder. The recording will automatically be shared with all UW participants of the meeting. For external meeting participants, a link to the recording must be manually shared with them. 

For more information see Teams cloud meeting recording - Microsoft Teams | Microsoft Docs

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca.

Resolved (Aug 27): Microsoft has successfully deployed a fix to restore OneDrive for Business storage limits. OneDrive for Business storage limits should be restored to 5TB by 6:00 p.m. today. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Users may be seeing OneDrive for Business storage limits that are lower than expected. Microsoft is aware of the issue and is working on deploying a fix. More information will be provided once available. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? In preparation for the upcoming service changes announced by Atlassian on October 16, 2020, users and spaces on the on-premises Confluence instance (wiki.uwaterloo.ca) are being migrated to Confluence Cloud (uwaterloo.atlassian.net). 

When is this happening? On-premises Confluence users and spaces will be migrated to Confluence Cloud between September 29 and November 1. IST Client Services staff will reach out to owners of on-premises Confluence spaces to schedule a migration date and time. 

Why is this happening?

• Atlassian removed the ability to purchase new on-premises licenses on February 2, 2021. Additional users cannot be added to the on-premises Confluence instance once the existing license limit has been reached. 
• In order to downgrade the number of on-premises licenses, users need to be migrated before February 2, 2022.
• Atlassian has announced that support for all Atlassian server products will end on February 2, 2024.

What is the impact? 

• Once migrated, Confluence URLs will begin with uwaterloo.atlassian.net instead of wiki.uwaterloo.ca. 
• Migrated Confluence pages will continue to use the legacy editor by default. Confluence content editors also have the option to convert Confluence pages to the new editor. 

• • There is no impact if you choose to continue using the legacy editor. 
  • Some legacy editor features will no longer work if you convert the page to use the new editor. For a full list of legacy editor features and conversion impacts, please see: https://support.atlassian.com/confluence-cloud/docs/convert-pages-to-the-new-editor/

What do users need to do? 

• During your scheduled migration time, please log out of Confluence and do not add or edit content.
• Once migrated, WCMS content editors will need to update all links to on-premises Confluence spaces (wiki.uwaterloo.ca) with the new Confluence Cloud links (uwaterloo.atlassian.net).

Additional Resources

• Atlassian Server end of life FAQs
• Atlassian's Journey to cloud overview

Questions or concerns? Please contact Andrew McAlorum (amcalorum@uwaterloo.ca)