How to get IT support this term
Whether you're on campus or working or learning from home, we're here to help. Visit an on-campus IST service desk or connect with us via phone, email, or live chat.
Whether you're on campus or working or learning from home, we're here to help. Visit an on-campus IST service desk or connect with us via phone, email, or live chat.
Resolved (Sept 21, 10:10 a.m.): The issue has been mitigated; users should be able to authenticate and connect to the wireless network again.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
What is happening? Users may be experiencing authentication timeouts when attempting to connect to the wireless network. IST is investigating.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
What is happening? Duo Mobile will be releasing a redesigned version of the Duo Mobile two-factor authentication app for iOS and Android (version 4.0.0).
When is this happening? There will be a rolling release of Duo Mobile version 4.0.0:
What is the impact? Users will see a redesigned Duo Mobile app once the app is updated in the above timeframes. No user action is required; there will be no significant functional change in the Duo Mobile app.
Additional resources
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
What is happening? Teams webinars, Microsoft's tool for hosting secure and interactive webinars, has been enabled for all University members with an active Microsoft Teams license.
How are Teams webinars different from Teams meetings?
Resolved (September 15, 8:12 a.m.): Users should be able to authenticate when connecting to eduroam again. IST has implemented a targeted mitigation while the vendor provides a software patch to fix a bug in the authentication service.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
What is happening? Users may be experiencing authentication issues when connecting to eduroam. IST is investigating.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
Resolved (Aug 27): Microsoft has successfully deployed a fix to restore OneDrive for Business storage limits. OneDrive for Business storage limits should be restored to 5TB by 6:00 p.m. today.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
What is happening? Users may be seeing OneDrive for Business storage limits that are lower than expected. Microsoft is aware of the issue and is working on deploying a fix. More information will be provided once available.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
What is happening? In preparation for the upcoming service changes announced by Atlassian on October 16, 2020, users and spaces on the on-premises Confluence instance (wiki.uwaterloo.ca) are being migrated to Confluence Cloud (uwaterloo.atlassian.net).
When is this happening? On-premises Confluence users and spaces will be migrated to Confluence Cloud between September 29 and November 1. IST Client Services staff will reach out to owners of on-premises Confluence spaces to schedule a migration date and time.
Why is this happening?
What is the impact?
What do users need to do?
Additional Resources
Questions or concerns? Please contact Andrew McAlorum (amcalorum@uwaterloo.ca)
What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period.
When is it happening? Sunday, August 15 to Friday, August 20 - between 9:00 and 10:00 p.m. each night.
Why is it happening? To upgrade Exchange software with the latest updates.
Who will it impact? Users that are actively connected to an Exchange server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert about being redirected to autodiscover.uwaterloo.ca. This is normal behavior and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions. This maintenance will not impact mailboxes that are in Microsoft 365.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.
Resolved (August 4, 2:38 p.m.): Emails for past Outlook meeting requests were sent as a result of the restoration of Teams voice conferencing licenses. All voice conferencing licenses have been restored; users should no longer receive these emails.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.
What is happening? Users may have received email notifications for past Outlook meeting requests yesterday between 5:00 p.m. and 5:15 p.m. IST is investigating with the vendor.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.
Resolved (August 4, 12:04 p.m.): Voice licensing for users is currently being processed and restored. All licenses will be restored over the next several hours.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.
What is happening? Teams voice conferencing licenses are currently unavailable.
What is the impact? Users are unable to create new Teams meetings using a telephone number. This issue does not impact any other features in Teams or Skype.
IST is working with the vendor to resolve the issue.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.