What is happening? BlackBerry has announced that effective January 4, 2022, BlackBerry operating systems will be decommissioned. This means any device/service running on BlackBerry 7.1 OS and earlier, BlackBerry 10 software, BlackBerry PlayBook OS 2.1 and earlier versions, will no longer function. Any BlackBerry device currently running on an Android operating system will continue to function. To view the full list of impacted devices, visit bell.ca/blackberryOSdecomm.
What is the impact? Any subscribers on our Rogers or Bell Corporate account who are currently using devices with BlackBerry OS should contact email@example.com to arrange for a phone upgrade or a loaner device. It is important that we address this issue prior to the decommission date, as voice (including emergency calls to 9-1-1), text and data services will no longer function for impacted subscribers after this date (January 4th, 2022). In addition, you will continue to be billed for these subscribers after BlackBerry discontinues their support/services.
Action required: Impacted subscribers will need to take one of the following actions:
- Upgrade the phone on the current Rogers or Bell account
- Cancel the phone account
- Arrange for a replacement device or Telephone Services loaner phone
Questions or concerns? Please contact Telephone Services, firstname.lastname@example.org, ext. 42745.