News

What is happening? Duo Mobile will be releasing a redesigned version of the Duo Mobile two-factor authentication app for iOS and Android (version 4.0.0). 

When is this happening? There will be a rolling release of Duo Mobile version 4.0.0:

• For iOS: between October 11 and October 18
• For Android: between October 11 and October 15

What is the impact? Users will see a redesigned Duo Mobile app once the app is updated in the above timeframes. No user action is required; there will be no significant functional change in the Duo Mobile app.

Additional resources

• Introduction to the Redesigned Duo Mobile Version 4 Application (video)
• Duo Mobile's guide to the new Duo Mobile version 4.0.0 for Duo administrators

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Teams webinars, Microsoft's tool for hosting secure and interactive webinars, has been enabled for all University members with an active Microsoft Teams license. 

How are Teams webinars different from Teams meetings? 

Resolved (September 15, 8:12 a.m.): Users should be able to authenticate when connecting to eduroam again. IST has implemented a targeted mitigation while the vendor provides a software patch to fix a bug in the authentication service.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Users may be experiencing authentication issues when connecting to eduroam. IST is investigating. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Resolved (Aug 27): Microsoft has successfully deployed a fix to restore OneDrive for Business storage limits. OneDrive for Business storage limits should be restored to 5TB by 6:00 p.m. today. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Users may be seeing OneDrive for Business storage limits that are lower than expected. Microsoft is aware of the issue and is working on deploying a fix. More information will be provided once available. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? In preparation for the upcoming service changes announced by Atlassian on October 16, 2020, users and spaces on the on-premises Confluence instance (wiki.uwaterloo.ca) are being migrated to Confluence Cloud (uwaterloo.atlassian.net). 

When is this happening? On-premises Confluence users and spaces will be migrated to Confluence Cloud between September 29 and November 1. IST Client Services staff will reach out to owners of on-premises Confluence spaces to schedule a migration date and time. 

Why is this happening?

• Atlassian removed the ability to purchase new on-premises licenses on February 2, 2021. Additional users cannot be added to the on-premises Confluence instance once the existing license limit has been reached. 
• In order to downgrade the number of on-premises licenses, users need to be migrated before February 2, 2022.
• Atlassian has announced that support for all Atlassian server products will end on February 2, 2024.

What is the impact? 

• Once migrated, Confluence URLs will begin with uwaterloo.atlassian.net instead of wiki.uwaterloo.ca. 
• Migrated Confluence pages will continue to use the legacy editor by default. Confluence content editors also have the option to convert Confluence pages to the new editor. 

• • There is no impact if you choose to continue using the legacy editor. 
  • Some legacy editor features will no longer work if you convert the page to use the new editor. For a full list of legacy editor features and conversion impacts, please see: https://support.atlassian.com/confluence-cloud/docs/convert-pages-to-the-new-editor/

What do users need to do? 

• During your scheduled migration time, please log out of Confluence and do not add or edit content.
• Once migrated, WCMS content editors will need to update all links to on-premises Confluence spaces (wiki.uwaterloo.ca) with the new Confluence Cloud links (uwaterloo.atlassian.net).

Additional Resources

• Atlassian Server end of life FAQs
• Atlassian's Journey to cloud overview

Questions or concerns? Please contact Andrew McAlorum (amcalorum@uwaterloo.ca)

What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 

When is it happening? Sunday, August 15 to Friday, August 20 - between 9:00 and 10:00 p.m. each night.

Why is it happening? To upgrade Exchange software with the latest updates.

Who will it impact? Users that are actively connected to an Exchange server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert about being redirected to autodiscover.uwaterloo.ca. This is normal behavior and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions. This maintenance will not impact mailboxes that are in Microsoft 365.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Resolved (August 4, 2:38 p.m.): Emails for past Outlook meeting requests were sent as a result of the restoration of Teams voice conferencing licenses. All voice conferencing licenses have been restored; users should no longer receive these emails.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

What is happening? Users may have received email notifications for past Outlook meeting requests yesterday between 5:00 p.m. and 5:15 p.m. IST is investigating with the vendor.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

Resolved (August 4, 12:04 p.m.): Voice licensing for users is currently being processed and restored. All licenses will be restored over the next several hours.

• Users will be able to use voice conferencing again once licenses have been restored.
• Users may receive another email confirmation once their license has been reapplied. This is a legitimate email; no action is required.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.

What is happening? Teams voice conferencing licenses are currently unavailable. 

What is the impact? Users are unable to create new Teams meetings using a telephone number. This issue does not impact any other features in Teams or Skype.

IST is working with the vendor to resolve the issue.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357. 

Please share with employees and students in your department. 

What is happening? The campus-wide Zoom license is now available for employees and students; pro/educational licenses are available for employees and graduate students, and basic licenses are available for undergraduate students. 

• IST is continuing to migrate existing University of Waterloo Zoom users to the campus-wide license. 
• The integration of Zoom with LEARN is currently underway and is expected to be complete during the first week of August.

If you do not have an existing Zoom account: Faculty, staff, and students can create an account by going to https://uwaterloo.zoom.us, clicking Sign In, and logging in with their username@uwaterloo.ca credentials. 

If you have an existing Zoom account:  Migrate your account to the campus-wide license using the steps below. 

1. If your Zoom account username is not username@uwaterloo.ca, update your username.
2. Go to https://uwaterloo.zoom.us and click 'Sign In'. Enter your username@uwaterloo.ca login credentials. The first time you login, you will be asked to migrate your existing account. Follow the prompts to migrate your account. 
3. If you have a paid Zoom account, Zoom will update your account balance and you can request a refund by calling Zoom Support: +1.888.799.9666 ext 2.

Notes: 

• The ability to log in with Zoom credentials will be disabled at a later date and users will be required to log in with their University of Waterloo credentials. 
• To optimize the reimbursement of your remaining account balance, it is recommended that you create or migrate your Zoom account as soon as possible. If you have an upcoming Zoom event, you can create or migrate your Zoom account at your convenience after the event date.

Additional resources

• For Zoom Support, visit the Zoom Help Center or call +1.888.799.9666 ext 2 for account balance inquiries
• Zoom Support Guidelines
• University of Waterloo Zoom licensing information
  • For information regarding licensing, email rt-ist-itms-collab@rt.uwaterloo.ca 
• Zoom support articles - IST Knowledge Base (will be expanded on as resources are created)

Questions or concerns? Please submit to the IST Service Desk, helpdesk@uwaterloo.ca.

Resolved: Users may have been unable to authenticate when connecting to the eduroam and UniversityofWaterloo wireless networks from 11:00 p.m. on July 20 to 8:00 a.m. on July 21. The issue has been resolved; users should be able to access the wireless networks again.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, or 519-888-4567 ext. 44357.