Update (August 6, 1:07 p.m.):
What is happening?
- Request Tracker (RT) will be moving to Active Directory Federation Services (ADFS) authentication. ADFS is the recommended authentication service for campus.
- Moving to ADFS will enable these systems to support single sign-on, a service that provides a secure method of accessing multiple web-based systems and applications without being required to log in to each one. Visit the IST Single sign-on website to learn more.
When is this happening? Wednesday, August 11.
What do users need to do? When logging into RT:
- On the Sign in page, enter your username@uwaterloo.ca and click Next.
- If prompted to choose an account, choose ‘Work or school account’.
- Enter your WatIAM password.
- You will also receive a two-factor authentication (2FA) prompt.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.
Update (June 16, 8:55 a.m.):
What is happening? Request Tracker (RT) will not be moving to Active Directory Federation Services (ADFS) authentication today as scheduled due to last minute inconsistencies found during upgrade testing. This update will be postponed to a future date (TBD).
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.
What is happening?
- Request Tracker (RT) will be moving to Active Directory Federation Services (ADFS) authentication. ADFS is the recommended authentication service for campus.
- Moving to ADFS will enable these systems to support single sign-on, a service that provides a secure method of accessing multiple web-based systems and applications without being required to log in to each one. Visit the IST Single sign-on website to learn more.
When is this happening? Wednesday, June 16.
What do users need to do? When logging into RT:
- On the Sign in page, enter your username@uwaterloo.ca and click Next.
- If prompted to choose an account, choose ‘Work or school account’.
- Enter your WatIAM password.
- You will also receive a two-factor authentication (2FA) prompt.
Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca, ext. 44357.