News

What is happening? On Thursday, June 2, Atlassian identified a critical security vulnerability for on-premises Confluence Servers and Confluence Data Centre. In order to protect Waterloo's instance of this service from exploitation, the IST security team has implemented a firewall block.

What is happening? Microsoft is phasing out Internet Explorer (IE) 11. 

When is this happening? This work will begin Wednesday, June 15, 2022.

What do Internet Explorer users need to do? These users should switch to another supported Windows browser such as Microsoft Edge, Chrome, or Firefox before June 15, 2022.

Resolved: As a result of a hardware failure, this morning wireless connectivity and services within our data centre were interrupted.

The failed hardware has been restored and all additional services that were affected by the outage have been restored.

While most services were restored before noon, some email services were not restored until 3:00 pm. Users may receive a high volume of emails as queued emails are delivered

A message from the Mass Email Management project sponsors
 

Resolved: The cause of this issue has been identified as a configuration error, during scheduled maintenance, to replace a database server, which resulted in the database going offline at a later time. The root cause of the configuration error has been corrected. IST has made some interim improvements such that the system will fail safe in the event of a future database outage.

Resolved: Full service has been restored within Quest and all users should be able to log in and work within the system as normal. Information Systems & Technology is coordinating an incident report that will be shared with appropriate stakeholders, including follow-up with the vendor and lessons learned.

Update [5:07 p.m. April 12]:

The winter 2022 issue of the IST Newsletter is now available! Learn more about how we’re implementing integrated collaborative IT in campus spaces; read about the recent increase in 2FA attacks and how to protect yourself; the WCMS 3 project team shares an update; the Green IT Committee is back; and more!

Resolved: This issue has been resolved and Jira Service Management should be displaying the correct status and workflow.

Questions or concerns? Questions or concerns about this issue, or if you feel the issue is persisting across your JSM project, may be submitted via IST’s Jira Help Portal.

Resolved: All WCMS 2 websites, have been restored and should operate as expected.

The University of Waterloo’s student information system, Quest, has successfully moved from its on-premises environment to the Oracle Cloud Infrastructure (OCI) environment. 

Oracle's next-generation cloud infrastructure provides a modern, secure, high-performance environment for our Quest system. Leveraging real-time data analytics, the student information system team are now able to quickly scale development and production environments to meet demand. This leading-edge technology ensures the Quest support team is in the best position to respond to feature and functionality requests, enhancing the overall experience of our clients.