Resolved: Full service has been restored within Quest and all users should be able to log in and work within the system as normal. Information Systems & Technology is coordinating an incident report that will be shared with appropriate stakeholders, including follow-up with the vendor and lessons learned.
Update [5:07 p.m. April 12]:
The winter 2022 issue of the IST Newsletter is now available! Learn more about how we’re implementing integrated collaborative IT in campus spaces; read about the recent increase in 2FA attacks and how to protect yourself; the WCMS 3 project team shares an update; the Green IT Committee is back; and more!
Resolved: This issue has been resolved and Jira Service Management should be displaying the correct status and workflow.
Questions or concerns? Questions or concerns about this issue, or if you feel the issue is persisting across your JSM project, may be submitted via IST’s Jira Help Portal.
Resolved: All WCMS 2 websites, have been restored and should operate as expected.
The University of Waterloo’s student information system, Quest, has successfully moved from its on-premises environment to the Oracle Cloud Infrastructure (OCI) environment.
Oracle's next-generation cloud infrastructure provides a modern, secure, high-performance environment for our Quest system. Leveraging real-time data analytics, the student information system team are now able to quickly scale development and production environments to meet demand. This leading-edge technology ensures the Quest support team is in the best position to respond to feature and functionality requests, enhancing the overall experience of our clients.
As a result of Russia’s invasion of Ukraine, University of Waterloo-provided services Zoom, and two-factor authentication (2FA) service Duo are now or will be unavailable to individuals attempting to authenticate from several countries and regions restricted by the Office of Foreign Assets Control (OFAC) — a financial intelligence and enforcement agency of the United States Treasury Department.
As of March 10, 2022, the below places will be impacted by this change. Waterloo students studying in Iran are most likely to be impacted. Please be aware that other service providers may implement similar sanctions at any time.
What is happening? This morning IST was made aware of an authentication issue when connecting to Eduroam.The authentication issues has been resolved. Users are encouraged to open a support ticket if issues persist.
What is happening? During the pandemic, the immediate need for web conferencing platforms resulted in the rapid adoption of a number of different tools to enable the University to continue, virtually, with classroom and administrative activities. In January, IST issued a survey to members of the campus community seeking feedback on web conferencing needs and functionality requirements with the goal of reducing the growing set of tools IST supports to a more sustainable offering.
Resolved: All WCMS 3 websites, including training sites, have been reverted to version 3.1.3 and can safely be edited.
Questions, concerns or persisting issues? Please contact wcms@uwaterloo.ca.
Resolved: This issue has been resolved. The UW search tool is back up and available.
What is happening? An issue is preventing the UW search tool, used across University websites including the WCMS, from returning search results.
IST is investigating and additional information will be shared when available.