News

Resolved: All WCMS 2 websites, have been restored and should operate as expected.

The University of Waterloo’s student information system, Quest, has successfully moved from its on-premises environment to the Oracle Cloud Infrastructure (OCI) environment. 

Oracle's next-generation cloud infrastructure provides a modern, secure, high-performance environment for our Quest system. Leveraging real-time data analytics, the student information system team are now able to quickly scale development and production environments to meet demand. This leading-edge technology ensures the Quest support team is in the best position to respond to feature and functionality requests, enhancing the overall experience of our clients.

As a result of Russia’s invasion of Ukraine, University of Waterloo-provided services Zoom, and two-factor authentication (2FA) service Duo are now or will be unavailable to individuals attempting to authenticate from several countries and regions restricted by the Office of Foreign Assets Control (OFAC) — a financial intelligence and enforcement agency of the United States Treasury Department. 

As of March 10, 2022, the below places will be impacted by this change. Waterloo students studying in Iran are most likely to be impacted. Please be aware that other service providers may implement similar sanctions at any time.

• Cuba
• North Korea
• Iran
• Sudan
• Syria
• Crimea region
• Sevastopol region
• Donetsk region
• Luhansk region

What is happening? This morning IST was made aware of an authentication issue when connecting to Eduroam.The authentication issues has been resolved. Users are encouraged to open a support ticket if issues persist.

What is happening? During the pandemic, the immediate need for web conferencing platforms resulted in the rapid adoption of a number of different tools to enable the University to continue, virtually, with classroom and administrative activities. In January, IST issued a survey to members of the campus community seeking feedback on web conferencing needs and functionality requirements with the goal of reducing the growing set of tools IST supports to a more sustainable offering. 

Resolved: All WCMS 3 websites, including training sites, have been reverted to version 3.1.3 and can safely be edited.

Questions, concerns or persisting issues? Please contact wcms@uwaterloo.ca.

Resolved: This issue has been resolved. The UW search tool is back up and available.

What is happening? An issue is preventing the UW search tool, used across University websites including the WCMS, from returning search results.

IST is investigating and additional information will be shared when available.

What is happening? Some WebEx users will receive an email message prompting them to update their WebEx account, however no action is required by end users.

When is this happening? Wednesday, January 26, 2022.

Why is this happening? Occasionally, WebEx needs to synchronize user account information, often capturing updates made in WatIAM that have not yet been reflected in an individual’s WebEx cloud records. This work also updates the student directory information for outgoing and incoming students.

What is the impact? 

There is no impact to WebEx accounts or scheduled WebEx sessions.

Resolved: This issue has been resolved. If you attempted to send an email earlier today and received a message that the email was not delivered, you will need to send the email again.

Persisting issues or concerns? Please contact helpdesk@uwaterloo.ca.

What is happening? There is an issue with Mailservices that is causing emails sent to Request Tracker (RT) and mailman mailing lists to be rejected for some users. IST is investigating.

What is happening? The IST Service Catalogue (currently on the IST website) is moving to Confluence, https://uwaterloo.atlassian.net/wiki/spaces/ISTSERV/overview. 

What is the impact? IST will begin to replace the website links (i.e., uwaterloo.ca/ist/services/… ) with those for Confluence. Until this work is complete, service entries and related pages may be viewed on either the IST website or in Confluence.