Resolved: Full service has been restored within Quest and all users should be able to log in and work within the system as normal. Information Systems & Technology is coordinating an incident report that will be shared with appropriate stakeholders, including follow-up with the vendor and lessons learned.
Update [5:07 p.m. April 12]:
- Power outage at an Oracle Cloud-owned data centre rendered Quest unavailable to all users
- Oracle team worked with University staff to restore service
- Additional information to be shared as available
At approximately 8:00 a.m. this morning, Oracle Cloud Infrastructure (OCI) experienced a data centre power issue that impacted several of their services in the Canada Southeast (Toronto) region. The University’s student information system Quest, hosted in Oracle’s Cloud environment, was negatively impacted by this outage and was unavailable to all users.
Oracle engineers have since restored power to the affected data centre and engaged Information Systems & Technology (IST) to implement a fix and restore service.
As of 3:15 p.m., Quest is back up and available, though the Quest technical team is confirming full service. It is possible there may continue to be intermittent log in issues.
Additional communications, including known impacts and confirmation of full service, will be shared as information becomes available.
Update: The cause of the issue has been identified by the vendor, Oracle, and their team is working with IST to implement a fix. Additional information will be shared as available.
Questions or concerns? Please contact the IST Service Desk via the Jira Help Portal.
What is happening? Quest is currently unavailable to all users. IST is investigating and more information will be shared when available.
Questions or concerns? Please contact the IST Service Desk via the Jira Help Portal.