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What is happening? In consultation with the Faculty of Engineering and the Office of the Provost, space currently used by Information Systems & Technology’s Instructional Technologies and Media Services (IST-ITMS) team to provide their Studio services will be transferred to Engineering as there is a need to use the space – the anechoic chambers – for its designed purpose. 

When is this happening? The transition will occur by January 31, 2023. 

What is happening? IST recently procured an Adobe Acrobat Pro enterprise license. This software is now available upon request to temporary full-time staff and faculty (e.g., contract employees and co-op students) at the University of Waterloo for a maximum of 1-year. This is in addition to Acrobat’s availability to all permanent full-time employees (see communication below). Part-time employees will need to continue to purchase a license separately (

What is happening? Quest will be undergoing scheduled maintenance. 

When is this happening?

  • Saturday October 22nd from 2:45am to 11:00am EDT
  • Sunday October 23rd from 6:45am to 11:00am EDT
  • Saturday October 29 from 2:45am to 11:00am EDT
  • Sunday October 30th from 8:00am to 2:00am EDT

What is the impact? Quest will be unavailable during the maintenance windows. 

What is happening? The contract for D2L Brightspace (LEARN), the University's current Learning Management System, will expire October 31, 2023. The approaching end of this LMS contract provides an opportune time to conduct a review of the LEARN environment to better understand how the system may or may not be meeting the needs and expectations of the campus community. 

What is happening? Earlier today IST communicated an issue with some users being unable to authenticate to eduroam.

This issue has been resolved, and IST is engaging the vendor to determine the cause.  

Questions or concerns? Please submit via the IST Jira Help Portal.


What is happening? IST is aware that some users are unable to authenticate to the eduroam network.

Friday, September 30, 2022

MATLAB license renewal

What is happening? University of Waterloo has renewed our campus-wide license to MATLAB & Simulink. For continued access to MATLAB, you will need to update the license file by September 30, 2022.

What do I need to do?
To update the License File in MATLAB (internet connection required):
Go to Help > Licensing > Update Current Licenses

To update the License File in the License Center:

What is happening? We will be testing the University’s campus-wide emergency communication system.

When is this happening? Thursday, October 6 at 11:00 a.m.                                             

What is the impact? Emergency communication channels being tested include:

ITMS has received feedback that, for the current Fall 2022 term, some instructors had expected e-classrooms would be configured as they were pre-pandemic; with multiple screens and projectors available in the larger classrooms. A decision was made during the first week of class to proceed with the reconfiguration. Consultations and classroom evaluations to determine the logistics and timing required to return these learning spaces to their pre-pandemic configurations have begun. A classroom will need to be down for 2-5 days for the reconfiguration; the team will