WebEx email to some users asking them to update account information

What is happening? Some WebEx users will receive an email message prompting them to update their WebEx account, however no action is required by end users.

When is this happening? Tuesday, December 7, 2021.

Why is this happening? Occasionally, WebEx needs to synchronize user account information, often capturing updates made in WatIAM that have not yet been reflected in an individual’s WebEx cloud records. This work also updates the student directory information for outgoing and incoming students.

What is the impact? 

There is no impact to WebEx accounts or scheduled WebEx sessions.

Questions or concerns? Please contact helpdesk@uwaterloo.ca and include ‘WebEx’ in the subject line

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