News

Resolved: Users should be able to access Teams again as expected. If you are experiencing persisting issues, please restart your Teams client.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Some users may intermittently be unable to access Microsoft Teams through both the web and desktop client. Microsoft is investigating the issue; updates will be provided when available.

What is the impact? Users may experience degraded performance with multiple features. These include but are not limited to:

• Can't send or receive messages 
• Can't join meetings 
• Some channels may not appear 
• Can't join channels 
• Can't join chats 

What do users need to do? Users experiencing issues should restart their Teams clients. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? 

• The ability to use @edu.uwaterloo.ca for authentication to University systems/applications will no longer be supported.
• @eduuwaterloo.onmicrosoft.com accounts will be disabled, removing access to old @edu OneDrive accounts. 

When will this change take place? Wednesday, April 28, 2021.

What is the impact? After this date, the only acceptable login for University systems supporting single sign-on will be the individual’s username (up to 8 characters) followed by @uwaterloo.ca. Data associated with old @edu.uwaterloo.ca accounts will not be deleted. Accounts will be locked but can be temporarily unlocked to retrieve data, if necessary.

Questions or concerns? Please contact the IST Service desk, helpdesk@uwaterloo.ca. 

What is happening? Exchange servers are being removed from service for maintenance/updates. Individual servers will be taken out of service between 9:00 and 10:00 p.m. each night throughout the maintenance period. 

When is this happening? Sunday, April 25 to Thursday, April 29 between 9:00 and 10:00 p.m. each night.

Why is this happening? To patch a known vulnerability in Exchange 2016.

Who will it impact? Users that are actively connected to a server when it is removed for maintenance may be prompted to enter their username and password. Outlook may also alert users about being redirected to autodiscover.uwaterloo.ca. This is normal behaviour, and the user should click 'Allow' when this happens. No other impact is anticipated as the remaining servers will continue to carry out email and calendar functions. This maintenance will not impact mailboxes that are in Office 365.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Resolved (April 20, 8:42 a.m.): Wireless calls, SMS and data services are now restored for the majority of Rogers and Fido customers. A small number of services with other carriers are continuing to come back online. The service outage was caused by a software update of network equipment that led to intermittent congestion and service impacts for customers across the country.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Update (April 19, 3:38 p.m.): The Rogers network teams are working diligently to resolve the outage but the issues are still ongoing.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Some Rogers and Fido wireless customers are experiencing an intermittent service interruption for wireless voice and data services. Rogers is working on restoring these services.

What is the impact? Rogers and Fido customers may be unable to access cellular data and wireless services on their mobile devices. Incoming, outgoing calls, and text messages are impacted nationally.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Annual licenses for National Instruments Labview purchased before 2021 will expire and stop working on May 1, 2021. Licenses purchased after December 2020 will remain active until April 2022. 

What do users need to do? For uninterrupted access to the software, users who purchased a license before 2021 must renew their Labview license before May 1. If you have already purchased a license in 2021, no action is required.

How to renew: To renew your Labview license, visit the IST Webstore. License renewal is a two-step process: you will need to purchase the new license, then assign the license to a machine.

For graduate students: All graduate student purchasers must obtain permission from the account holder (supervisor/principal investigator) and specify the account holder's user ID in the “Who authorized use of this account” field. 
 
Questions or concerns? Submit a request using the Jira Service Desk Portal.

What is happening? Webex recordings issue that was noted yesterday has been resolved.

Why is this happening? Webex recording service is back to normal operation, any recordings made during this service disruption period and after is safe and will be posted within 24 hours.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? Webex recordings may not be saving to the Webex portal as expected. Webex Live Meetings should remain unaffected. IST is investigating with the vendor. 

Why is this happening? A bug was found in the latest Webex updates which prevents Webex recordings from being produced.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

Full story originally published April 5, 2021 on Microsoft's Customer Stories website

What is happening? Virtual Desktop Infrastructure (VDI) and license servers will be restarted to apply updates.

When is this happening? Sunday, April 18 from 10:00 a.m. to 2:00 p.m.

What is the impact? Remoteapps and licensed app VDI environments will be unavailable during the maintenance window. Users of the following applications might experience short outages while the servers are rebooting:

• SPSS
• SAS
• Quest
• MATLAB
• COMSOL Multiphysics
• ArcGIS

Work should be saved frequently to avoid data loss.

Additional resources:

• VDI: https://uwaterloo.ca/information-systems-technology/services/virtual-desktop-infrastructure-vdi
• Licensed servers: https://uwaterloo.ca/information-systems-technology/services/scientific-computing-software-support

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

What is happening? The University of Waterloo has signed an agreement with Piazza. Piazza was adopted independently by instructors before and during the pandemic; procuring this software centrally will allow instructors to continue using this tool for teaching and learning. 

When is this happening? The new agreement will allow for uninterrupted use of Piazza to the end of the Winter 2021 term and beyond, expiring on April 28, 2022. At the end of 2021, IST and partners will conduct another review to determine whether Piazza is the most suitable Q&A tool and to investigate if it should be permanently added to the University’s educational technology suite.

What is Piazza? Piazza is a Q&A platform for students and instructors. Students can interact with each other to work towards solutions for problems while instructors can ‘endorse’ or ‘up-vote’ the best proposed answer. In this aspect, Piazza differs from a traditional discussion forum such as in LEARN, which may be more suitable for structured class discussions.

Questions or concerns? For licensing-related questions, please contact Pam Fluttert, fluttert@uwaterloo.ca. For Piazza help and support,please contact team@piazza.com. 

What is happening? The Microsoft 365 Learning Pathways site is now available for all Waterloo faculty, staff, and students.

What is Microsoft 365Learning Pathways?Microsoft 365 Learning Pathways is an on-demand, self-service solution designed to provide learning resources and videos for common Microsoft (Office) 365 applications and services including Teams, OneDrive, SharePoint, and more! It also provides quick links to other IT support resources, including the IST Service Desk and Knowledge Base.

How do I access the learning pathways site? Bookmark the Microsoft 365 Learning Pathways site, or look for links to the appropriate training resources from the Office 365 website and IST Service Catalogue.

This site can be customized to address the MS Office 365 learning needs of our campus community. Please let us know of additional content that would be helpful. Check the site for changes as the content evolves to meet our needs. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.