Resolved: Issue with Webex recordings - April 15

Thursday, April 15, 2021

What is happening? Webex recordings issue that was noted yesterday has been resolved.

Why is this happening? Webex recording service is back to normal operation, any recordings made during this service disruption period and after is safe and will be posted within 24 hours.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Webex recordings may not be saving to the Webex portal as expected. Webex Live Meetings should remain unaffected. IST is investigating with the vendor. 

Why is this happening? A bug was found in the latest Webex updates which prevents Webex recordings from being produced.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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