Resolved: Users unable to access Teams - April 27

Tuesday, April 27, 2021

Resolved: Users should be able to access Teams again as expected. If you are experiencing persisting issues, please restart your Teams client.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Some users may intermittently be unable to access Microsoft Teams through both the web and desktop client. Microsoft is investigating the issue; updates will be provided when available.

What is the impact? Users may experience degraded performance with multiple features. These include but are not limited to:

  • Can't send or receive messages 
  • Can't join meetings 
  • Some channels may not appear 
  • Can't join channels 
  • Can't join chats 

What do users need to do? Users experiencing issues should restart their Teams clients. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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