Resolved: Rogers wireless service interruption - April 19

Monday, April 19, 2021

Resolved (April 20, 8:42 a.m.): Wireless calls, SMS and data services are now restored for the majority of Rogers and Fido customers. A small number of services with other carriers are continuing to come back online. The service outage was caused by a software update of network equipment that led to intermittent congestion and service impacts for customers across the country.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


Update (April 19, 3:38 p.m.): The Rogers network teams are working diligently to resolve the outage but the issues are still ongoing.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Some Rogers and Fido wireless customers are experiencing an intermittent service interruption for wireless voice and data services. Rogers is working on restoring these services.

What is the impact? Rogers and Fido customers may be unable to access cellular data and wireless services on their mobile devices. Incoming, outgoing calls, and text messages are impacted nationally.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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