[revised dates] Skype Server Patching - March 12-17, April 2-8

Monday, March 8, 2021

What is happening? Standard Windows patching will be performed on the Skype for Business environment during the dates below. 

When is this happening? 

  • Friday, April 2 at 10:00 p.m.
    • Skype EC2 pool will be failed over to the MC pool. All EC2 hosted users will be switched over to the MC pool.
  • Thursday, April 8 at 10:00 p.m.
    • Skype EC2 pool will be brought back into service. Existing EC2 users will be failed back to the EC2 pool.

Note: The failover process takes approximately 30 minutes.

What is the impact to users? Users will disconnect and reconnect for each of the instances above, however active calls should be unaffected. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


Update (March 24, 1:50 p.m.): The Skype queue call issues have been resolved. Updated timelines for the remaining EC2 maintenance will be announced at a later date.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


Update (March 19, 10:47 a.m.): The remaining work for Skype Server patching will be put on hold until the current Skype for Business issues are resolved. Some users in the Skype for Business MC pool may experience intermittent issues with Skype queue calls.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


Update (March 17, 2:05 p.m.): Part of the Skype Server patching originally planned for Friday, March 19 at 10:00 p.m. will now be performed today:

  • Wednesday, March 17 at 10:00 p.m.
    • Skype MC pool will be brought back into service. Existing MC users will be failed back to the MC pool.
  • Friday, March 19 at 10:00 p.m.
    • Skype EC2 pool will be failed over to the MC pool. All EC2 hosted users will be switched over to the MC pool.
  • Thursday, March 25 at 10:00 p.m.
    • Skype EC2 pool will be brought back into service. Existing EC2 users will be failed back to the EC2 pool.

Note: The failover process takes approximately 30 minutes.

What is the impact to users? Users will disconnect and reconnect for each of the instances above, however active calls should be unaffected.

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.


What is happening? Standard Windows patching will be performed on the Skype for Business environment throughout various dates mentioned below. The work will be completed throughout the week that each pool is out of service.

When is this happening? 

  • Friday, March 12 at 10:00 p.m.
    • Skype MC user pool will be failed over to EC2 user pool.  All MC hosted users will be switched over to the EC2 pool.
       
  • Friday, March 19 at 10:00 p.m.
    • Skype MC pool will be brought back into service. Existing MC users will be failed back to the MC pool.
    • Skype EC2 pool will be failed over to the MC pool.  All EC2 hosted users will be switched over to the MC pool.
       
  • Thursday, March 25 at 10:00 p.m.
    • Skype EC2 pool will be brought back into service. Existing EC2 users will be failed back to the EC2 pool.

Note: The failover process takes approximately 30 minutes.
 

What is the impact to users? Users will disconnect and reconnect for each of the instances above, however active calls should be unaffected. 

Questions or concerns? Please contact the IST Service Desk, helpdesk@uwaterloo.ca or ext. 44357.

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