Popular student IT services

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Wi-Fi

Connect to the eduroam wireless network

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Office 365 

Free access to Outlook, Teams, Word, Excel, PowerPoint and more


 
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Printing
Use W Print to print from anywhere on campus
 
 
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Software 
Get access to free and discounted software
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Computer troubleshooting
Diagnose a computer issue by contacting the IST Service Desk
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Device whitelisting
Whitelist your game console or other device to get access to the wireless network.
 

View more student IT services

Free tools for students

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LinkedIn Learning
Get access to free video courses and earn certificates to add to your LinkedIn Profile

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Portal
Download the Portal app to view your classes, calendars, exam schedules, and more

 

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DUO 2FA
Protect your accounts from unknown and unwanted log ins

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WatSAFE
Get important safety alerts and instant access to campus safety resources. 

 
 

Get IT support

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All physical locations of the IST service desks will be closed starting Monday, March 16 at 12 p.m. until further notice. The desks will continue operating remotely and staff can be reached via phone, email, or live chat during regular business hours (Monday-Friday 8:30 am - 8:30 pm, Saturday-Sunday 12:30 pm - 8:30 pm). 

Phone: 519-888-4567, ext. 44357
Email: helpdesk@uwaterloo.ca
Live chat: Click to start a new live chat session