Should I use a Windows or Mac computer for school?
Both Windows and Mac computers are suitable for university school work. For optimal Wi-Fi connectivity, we recommend that you have a Wi-Fi adapter that supports 802.11AC or Wi-Fi 6.
Where should I store my files?
University of Waterloo students get 5TB of cloud storage with OneDrive - you can access your files from any device, share files with others, and save storage space on your computer! Log in with your UW credentials at http://portal.office.com/ to access the OneDrive app using your browser or download the OneDrive desktop app.
Why am I not getting emails from my professor(s)?
Your professors send emails to your 'email@example.com' email address. Make sure you are checking your school email, not your external non-UW email. Log in to your UW email at https://www.microsoft365.com/ and click on the Outlook icon to access Outlook Web App. You can also download all Microsoft 365 applications by clicking 'Install Office' in the top-right of the M365 Portal homepage.
What is Microsoft 365?
Microsoft 365 is Microsoft's online suite of applications (e.g. Word, Excel, PowerPoint, Teams). All University of Waterloo students are provided a M365 account. To learn more, visit our Microsoft 365 website or see the IST Knowledge Base.
What is DUO 2FA?
Two-factor authentication (2FA) adds an extra layer of security to your University accounts by verifying your identity using a mobile device. Effective November 3, 2020, 2FA will be required by all University students and employees to access the 2FA supported services. To learn more, visit our Two-factor Authentication website.
How do I connect to the Wi-Fi on campus?
View our eduroam connection guides for step-by-step instructions on how to connect to the campus Wi-Fi.
Where can I get IT help?
Contact the IST Service Desk via email, live chat, or call 519-888-4567, ext. 44357. You can also find answers by browsing how-to articles in the IST Knowledge Base or asking the IST chatbot. Don't forget to follow us on Facebook (@UWaterlooIT) and Twitter (@UWaterloo_IT) for important updates.
Remote learning resources
General tips for remote learning
- Trouble connecting? Check out these network connectivity tips!
- Studying from China this term? Learn about accessing the new VPN
Additional helpful resources
Tips for using WebEx
Student privacy during live events
Online assessment resources and help
Popular student IT services
Connect to the eduroam wireless network
Free access to Outlook, Teams, Word, Excel, PowerPoint and more
Get access to free and discounted software
Diagnose a computer issue by contacting the IST Service Desk
Add device to allow list
Add your game console or other device to the allow list to get access to the wireless network
Free tools for students
Get access to free video courses and earn certificates to add to your LinkedIn Profile
Download the Portal app to view your classes, calendars, exam schedules, and more
Protect your accounts from unknown and unwanted log ins
Get important safety alerts and instant access to campus safety resources.
Get IT support
Visit the service page for a specific service desk location for more details.
Phone: 519-888-4567, ext. 44357
Live chat: Click to start a new live chat session