Student IT Services

Both Windows and Mac computers are suitable for university school work. For optimal Wi-Fi connectivity, we recommend that you have a Wi-Fi adapter that supports 802.11AC or Wi-Fi 6.

University of Waterloo students get 5TB of cloud storage with OneDrive - you can access your files from any device, share files with others, and save storage space on your computer! Log in with your UW credentials at http://portal.office.com/ to access the OneDrive app using your browser or download the OneDrive desktop app.

Your professors send emails to your 'username@uwaterloo.ca' email address. Make sure you are checking your school email, not your external non-UW email. Log in to your UW email at http://portal.office.com/ and click on the Outlook icon to access Outlook Web App. You can also download all Office 365 applications by clicking 'Install Office' in the top-right of the Office Portal homepage.

Office 365 is Microsoft's online suite of applications (e.g. Word, Excel, PowerPoint, Teams). All University of Waterloo students are provided an Office 365 account. To learn more, visit our Office 365 website or see the IST Knowledge Base.

Two-factor authentication (2FA) adds an extra layer of security to your University accounts by verifying your identity using a mobile device. Effective November 3, 2020, 2FA will be required by all University students and employees to access the 2FA supported services. To learn more, visit our Two-factor Authentication website.

View our eduroam connection guides for step-by-step instructions on how to connect to the campus Wi-Fi.

Contact the IST Service Desk via email, live chat, or call 519-888-4567, ext. 44357. You can also find answers by browsing how-to articles in the IST Knowledge Base or asking the IST chatbot. Don't forget to follow us on Facebook (@UWaterlooIT) and Twitter (@UWaterloo_IT) for important updates.