Should I use a Windows or Mac computer for school?
Both Windows and Mac computers are suitable for university school work. For optimal Wi-Fi connectivity, we recommend that you have a Wi-Fi adapter that supports 802.11AC or Wi-Fi 6.
Where should I store my files?
University of Waterloo students get 5TB of cloud storage with OneDrive - you can access your files from any device, share files with others, and save storage space on your computer! Log in with your UW credentials at http://portal.office.com/ to access the OneDrive app using your browser or download the OneDrive desktop app.
Why am I not getting emails from my professor(s)?
Your professors send emails to your 'email@example.com' email address. Make sure you are checking your school email, not your external non-UW email. Log in to your UW email at http://portal.office.com/ and click on the Outlook icon to access Outlook Web App. You can also download all Office 365 applications by clicking 'Install Office' in the top-right of the Office Portal homepage.
What is Office 365?
What is DUO 2FA?
Two-factor authentication (2FA) adds an extra layer of security to your University accounts by verifying your identity using a mobile device. Effective November 3, 2020, 2FA will be required by all University students and employees to access the 2FA supported services. To learn more, visit our Two-factor Authentication website.
How do I connect to the Wi-Fi on campus?
View our eduroam connection guides for step-by-step instructions on how to connect to the campus Wi-Fi.
Where can I get IT help?
Remote learning resources
General tips for remote learning
Additional helpful resources
Tips for using WebEx
Student privacy during live events
Online assessment resources and help
Popular student IT services
Connect to the eduroam wireless network
Get access to free and discounted software
Diagnose a computer issue by contacting the IST Service Desk
Add device to allow list
Add your game console or other device to the allow list to get access to the wireless network
Free tools for students
Get access to free video courses and earn certificates to add to your LinkedIn Profile
Download the Portal app to view your classes, calendars, exam schedules, and more
Protect your accounts from unknown and unwanted log ins
Get important safety alerts and instant access to campus safety resources.
Get IT support
All physical locations of the IST service desks will be closed starting Monday, March 16 at 12 p.m. until further notice. The desks will continue operating remotely and staff can be reached via phone, email, or live chat during regular business hours (Monday-Friday 8:30 am - 8:30 pm, Saturday-Sunday 12:30 pm - 8:30 pm).
Phone: 519-888-4567, ext. 44357
Live chat: Click to start a new live chat session