Your first stop for IT support

Contact an IT service desk or team member

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Service desks: IT service desk locations across campus

Phone: 519-888-4567 ext. 44357


Live chat: Click to start a new live chat session

Submit a support ticket: IST Help Portal


Popular student IT services



Connect to the eduroam wireless network

Microsoft 365

Microsoft 365

Free access to Outlook, Teams, Word, Excel, PowerPoint and more



Use W Print to print from anywhere on campus



Get access to free and discounted software

Computer troubleshooting

Computer troubleshooting

Diagnose a computer issue by contacting the IST Service Desk

Add device to allow list

Add device to allow list

Add your game console or other device to the allow list to get access to the wireless network

Remote learning and other resources

Free tools for students


LinkedIn Learning

Get access to free video courses and earn certificates to add to your LinkedIn Profile



Download the Portal app to view your classes, calendars, exam schedules, and more



Protect your accounts from unknown and unwanted log ins



Get important safety alerts and instant access to campus safety resources.

Frequently asked questions

Should I use a Windows or Mac computer for school?

Both Windows and Mac computers are suitable for university school work. For optimal Wi-Fi connectivity, we recommend that you have a Wi-Fi adapter that supports 802.11AC or Wi-Fi 6.

Where should I store my files?

University of Waterloo students get 5TB of cloud storage with OneDrive - you can access your files from any device, share files with others, and save storage space on your computer! Log in with your UW credentials at to access the OneDrive app using your browser or download the OneDrive desktop app.

Why am I not getting emails from my professor(s)?

Your professors send emails to your '' email address. Make sure you are checking your school email, not your external non-UW email. Log in to your UW email at and click on the Outlook icon to access Outlook Web App. You can also download all Microsoft 365 applications by clicking 'Install Office' in the top-right of the M365 Portal homepage.

What is Microsoft 365?

Microsoft 365 is Microsoft's online suite of applications (e.g. Word, Excel, PowerPoint, Teams). All University of Waterloo students are provided a M365 account. To learn more, visit our Microsoft 365 website or see the IST Knowledge Base.

What is DUO 2FA?

Two-factor authentication (2FA) adds an extra layer of security to your University accounts by verifying your identity using a mobile device. Effective November 3, 2020, 2FA will be required by all University students and employees to access the 2FA supported services. To learn more, visit our Two-factor Authentication website.

How do I connect to the Wi-Fi on campus?

Where can I get IT help?