Student IT Services
Online assessment and exam resource hub
General recommendations and advice for online exams
Student Success Office (SSO) resources
The Student Success Office (SSO) has some great resources and information available for students on how to succeed on university tests and exams, https://uwaterloo.ca/student-success/resources/tests-and-exams.
Check your course site for instructions
Look for instructions from your instructor on what to do if a problem arises during the exam. They should provide advice on what information to collect (e.g., an explanation the issue, time of the issue, the actions you took, what you completed and did not finish, etc.) and to whom to send that.
Application specific information regarding exams
- Taking a quiz through LEARN
- Contact LEARN Help for support
Contact the IST Service Desk for support
University of Waterloo Crowdmark support
Support articles from Crowdmark (click on Students)
IST Knowledge Base - Crowdmark articles
Help is generally available Monday-Friday, 8:30 a.m. - 4:30 p.m. Submit request via the Crowdmark help request form.
Contact the IST Service desk for authentication issues or after hours general support.
See the Centre for Extended Learning online proctoring resources and the related FAQ's.
ProctorU provides live chat tech support for students, 24/7. It may also use LogMeInRescue app, when allowed, to help adjust settings on the computer.
Support for the actual exam technology (LEARN, Akindi, Möbius, etc.) being proctored by ProctorU should be directed to email@example.com.