Your first stop for IT support

Both Windows and Mac computers are suitable for university school work. For optimal Wi-Fi connectivity, we recommend that you have a Wi-Fi adapter that supports 802.11AC or Wi-Fi 6.

University of Waterloo students get 5TB of cloud storage with OneDrive - you can access your files from any device, share files with others, and save storage space on your computer! Log in with your UW credentials at http://portal.office.com/ to access the OneDrive app using your browser or download the OneDrive desktop app.

Your professors send emails to your 'username@uwaterloo.ca' email address. Make sure you are checking your school email, not your external non-UW email. Log in to your UW email at https://www.microsoft365.com/ and click on the Outlook icon to access Outlook Web App. You can also download all Microsoft 365 applications by clicking 'Install Office' in the top-right of the M365 Portal homepage.

Microsoft 365 is Microsoft's online suite of applications (e.g. Word, Excel, PowerPoint, Teams). All University of Waterloo students are provided a M365 account. To learn more, visit our Microsoft 365 website or see the IST Knowledge Base.

Two-factor authentication (2FA) adds an extra layer of security to your University accounts by verifying your identity using a mobile device. Effective November 3, 2020, 2FA will be required by all University students and employees to access the 2FA supported services. To learn more, visit our Two-factor Authentication website.

View our eduroam connection guides for step-by-step instructions on how to connect to the campus Wi-Fi.

Contact the IST Service Desk via email, live chat, or call 519-888-4567, ext. 44357. You can also find answers by browsing how-to articles in the IST Knowledge Base or asking the IST chatbot. Don't forget to follow us on Facebook (@UWaterlooIT) and Twitter (@UWaterloo_IT) for important updates.