Frequently Asked Questions

Can anyone become a Desktop Shipper?

Desktop Shippers are selected through the application process and must be full or part time staff. This process requires the authorization and signature of the applicant, the reviewer (Administrative Assistant/Financial Advisor) and the associated senior administrator. Faculties and departments are strongly advised to restrict the number of desktop users and channel the process accordingly in an effort to better manage expenses.

Is the Description field important?

The description field is very important as the information found in this field will determine how the shipment can be shipped. Examples could be: “Envelope of printed matter”, “Box of stainless steel pressure valves”. The more information about the goods that can be given, the better

Are any of the other fields important?

All of the fields are important and many are mandatory. The “Ship to” section requires exact details which will enable the courier/carrier to make the successful delivery. If the shipment is a collect shipment where someone else, other than the University of Waterloo is paying the charges, please enter the courier/carrier and the collect account number in the “Instr.” Field. The “Pick up from” section identifies you and your department.  The “References” field allows for the allocation of the appropriate Accounting Flex Field (account number). The “Packaging” section  identifies quantities, the packaging type and whether the goods fall under the IATA regulations as a Dangerous Good. The “Parameters” section shows further vital information to complete the shipment generating process and the “Carrier refcodes” when applicable, give the Procurement Services department the information required to move goods that were originally purchased on a purchase order or goods that need special attention due to value.

When should I change my password?

When you receive your University of Waterloo/Go-Logix Desktop User registration welcome email, you are instructed to change your password. This change should be completed before you begin to process goods for shipping. If you decide to change your password again, at a later date, make sure there are no pending shipments created under your old password. This includes shipments still being held at Central Stores.

What happens when a Desktop User changes departments or leaves the university?

It is the responsibility of the respective Administrative Assistant or Senior Administrator to notify Central Stores cjaray@uwaterloo.ca , so that this person's permissions to ship, for that department, can be removed.

How do I enter provinces or states?

Provinces and states must be abbreviated to two (2) capitalized characters. (i.e. Ontario = ON)

I am the registered Desktop User, but I am shipping this package for one of our department's staff members. If specific questions need to be asked about the shipment, how do you know who to contact?

It is recommended that the registered Desktop User, when creating a shipping request for another member of their department, enters the name and extension of this person in the Pickup From “Instructions” field.

Can I stay logged on to the Go-Logix system all day?

Go-Logix times out in 1 hour. So when you are not using the system you should log out. If you do not log out the Go-Logix page will still be shown on your screen but any information entered will not be saved when you click the “create shipment” tab.

Can I search my shipments after they have left the University?

Yes. Once your shipment has left the University you will be able to find out the cost of your shipment, the tracking number, where it went, who sent it out, what carrier it went with, etc. In the manual near the bottom under Tracking and/or monitoring Shipments it will show you step by step on how to get this information. click here for manual.

Can I track my shipment?

Yes. Once your shipment has left the University, go to shipment log tab in Go-Logix shipping screen. Click on the appropriate time frame, then click search. Once you have found your shipment, click on the "Trans #". This will take you right to the carrier's tracking site and give you all the information on your shipment. For more detailed instructions on how to do this click here for manual.

Do I need to do anything if I leave the University or move to another deparment?

Yes. Email Carmen Jaray and let her know that you have moved to another department and what department you have moved to and your new extension number, if you are leaving the University let Carmen know that too. There is no need to fill out another application form.