Purpose of FACCUS
Faculty Computing User Support Group (FACCUS) is a resource group for staff providing user support in the faculties, Information Systems & Technology (IST), colleges and the Library. As a resource, FACCUS organizes and provides:
- seminars on user support issues, including user support models, training methods, consulting tools, and technology.
- the opportunity to meet other computing support staff in the faculties, IST, colleges and the Library that provide user support. It is an opportunity to share ideas, seek advice on problems, and share resources (e.g. documentation, course notes).
- effective communication between the faculties, IST, colleges and the Library on topics/issues related to client support and how to address the every changing needs of clients (staff, faculty and students).
- meetings are held once per term