MC2018A
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Approval of Minutes from last meeting
- Anything to add to today's agenda?
- Various projects/initiatives in Information Systems & Technology (IST)
- Printing Initiative (Bill Baer)
- Sharepoint info/demo (15-20 min) (Stephen)
- New Service Desk logos
- Service desk web site update
- Service Desk Documentation (Nitish)
- LiveChat (Nitish)
- WatIAM / Bomgar permissions for co-ops working in Faculty/area IT service desks (Nitish)
- Which faculties / areas would like to always get their co-ops to have such access?
- If so, can they request their co-ops to get access and very importantly remember to request access is taken away?
- Require training (practical and security related) for this access
- Faculty Computing User Support Group (FACCUS) Help Desk (HD) Initiatives update. Review minutes from last HD Initiatives meeting. (Lisa)
- Website to list faculty software that is not part of the central licensed software (Sandy)
- IT best practices project update (Lisa)
- Request Tracker (RT) replacement investigation update (Lisa)
- Asset management (Lisa)
- Faculty/area updates (all)
- Who to host next FACCUS meeting - Library?