Meeting agenda (March 7, 2013)

Mar 7, 2-4pm (hosted by Computer Science Computing Facility (CSCF)); Davis Centre (DC) 1568

  1. Approval of minutes from last meeting.

  2. Anything to add to today's agenda?
  3. Thank you to Cheryl for doing minutes today.
  4. Various projects/initiatives in Information Systems & Technology (IST)
    • Wireless Issues tracking
      • Creating Request Trackers (RTs) in wireless queue for any walk in traffic with wireless issues, and include details in the ticket of how/whether issue was resolved (Peggy)
    • NetID (Peggy)
    • Faculty Computing User Support (FACCUS) Helpdesk Initiatives (Lisa)
    • IT Service and Asset Management program (ITSAM) best practices project (Lisa)
    • RT replacement investigation update (Lisa)
    • Asset management (Lisa)
    • IST is working on a 'one button' tool to allow uWaterloo Police to notify the campus community quickly in the event of certain emergencies (IST/Bruce C. is happy for any feedback or questions)
    • Tool for looking up user account info (from Computing Technology and Services Committee (CTSC)): what kind of info would you like to be able to look up for a person visiting your helpdesk (userid, student number, email in Waterloo Identity and Access Management (WatIAM), website, path to N: drive, etc.) Of particular interest: it was proposed that a tool be created for helpdesks to get general account information, not just email this could include home directory location, file shares, Nexus group memberships, ...: what do helpdesk staff need to know so we/they can help students/staff/faculty more effectively?
      • A tool exists for this Waterloo User Verification Service (Lisa/Manfred)
  5. Review services/tools from the IST Service Desk on campus: Waterloo IT Helpdesks/Areas Services Provided aand Tools Used (DOCX) (Cheryl)
    • Are services for all of campus (faculty staff and students)?
    • Compare services and tools to see if we could use common tools or share knowledge.
    • Of the services offered by various helpdesks (see the IST Service Desk), which are considered critical? If they are considered critical, would they benefit from getting help/escalations through our extended hours help desks? (Nitish)
  6. Informational topic:
    • IST understands desire for two tools and will try to determine implementation: 1) check box on the WatIAM account maintenance screen to request a connect account 2) tool to show email forwarding information for WatIAM, uwldap, mailservices, connect on one screen (Lisa)
  7. Faculty/area updates (all)
  8. Who to host next FACCUS meeting