| Initiative | IST Group |
|---|---|
| Continued development, testing, and release of the University’s next generation web platform, and begin website migrations to WCMS 3 | Departmental and Campus Applications (DCA) |
| New system implementation with Legal and Immigration Services | DCA |
| New system implementation for UW Fitness (CCCare) | DCA |
| Renewal of the Campus Incident System | DCA |
| Continued expansion of Business Process Management platform | DCA |
| Continued progress within Cloud Fast Forward initiative, including migration of Student Portal platform to Microsoft Azure | DCA |
| Replace Orion Rhapsody with Microsoft Azure to support integration between systems, which will standardize data-moving technology and reduce overall costs | Enterprise Resource Planning (ERP) |
| Complete the final privacy and security reviews for moving Quest to the Oracle Cloud | ERP |
| Significant PeopleTools and Database upgrade for Quest | ERP |
| Graduate Recruitment Transformation Project will go live with Slate to replace OUAC and begin providing enhanced support for internal processes | ERP |
| Grad Thesis Defense process will moved online to support efficient administration and remote work | ERP |
|
Learn Tools will be rebuilt and reimplemented in 2021 | ERP |
| Complete router refresh | Technology Integrated Services (TIS) |
| Complete Network Switch refresh | TIS |
| Finalize Cisco Email Threat Protection deployment | TIS |
| Decommission ONA and deploy replacement | TIS |
| Migration alumni and retirees to Office 365 Exchange Online | TIS, Client Services (CS) |
| Complete email routing improvement work with faculties | TIS |
| Investigate Teams Voice | TIS |
| Decommission RHEL 6 | TIS |
| Upgrade CCTV environment to most recent supported version | TIS |
| Upgrade Access Control environment to most recent supported version | TIS |
| Deploy new encrypted access control card readers leveraging WatCards as credentials | TIS |
| Complete migration of campus telephones to Skype for Business (S4B) | TIS, CS |
| Complete SharePoint Online implementation | CS |
| Implement support for migration of N: drive to OneDrive and R: drive to Teams/SharePoint Online | CS |
| Review Office 365 licence management | CS |
| Communications and support for Windows Virtual Desktop (WVD) | CS |
| Review and cleanup of existing generic accounts | CS |
| Teaching and Learning support for Stream, Teams Classroom | CS, Instructional Technologies and Media Services (ITMS) |
| Complete implementation of Jira Service Management | CS |
| Investigate migration to Jira Cloud | CS |
| OpsGenie alerts and status implementation | CS |
| Investigation and pilot of Insights asset and configuration management | CS |
| Expansion of IST Knowledge Base and migration of IST Service Catalogue to Confluence | CS |
| Continue formalizing incident response processes | Information Security Services (ISS) |
| Access management improvement initiative | ISS |
| Increased security of remote workforce initiative | ISS |
| Restart the Edtech Challenge Plan work in January, to focus on processes for reviewing and growing our edtech tool suite in a sustainable, transparent, and inclusive manner | ITMS |
| Continue work on recognized “gaps and overlaps” areas in our edtech tool suite. Investigations are underway for solutions for Q&A/tutorial support, peer review and group assessments, clarity on best web conferencing tools for teaching, among others | ITMS |
| Towards the end of 2021 the process to begin a review of the LMS (learning management system) landscape, to prepare for the mandated proposal process before the end of our D2L agreement (November 2023) | ITMS |
| With the Keep Learning groups and AVP-A, Associate Deans, WUSA, and IAP, run standardized instructor and student survey to track changes in satisfaction and challenges, and where our gaps and successes are, starting with W21 | ITMS |
| Continued work in the T&L Spaces Operations group with planning for maintenance, updates, and re-imagining our classroom spaces in the post-pandemic horizon | ITMS |
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Andrew
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Director,
Client
Services