Topic: Request Tracker Incident Response (RTIR)
Date: Friday, March 9
Time: 9:00 am – 9:45 am
Room: MC2009 **Please note room**
Speakers: Mike Patterson, IST
Mike will talk about how the Security Operations Centre tries to make use of Request Tracker (RT), and specifically the extensions known as Request Tracker Incident Response (RTIR), in order to track and report on information security incidents on campus.
- Why can't you see the tickets?
- Why can't you update them?
- Why do you get so many emails from RT?
Join us on Friday and some of these questions might be answered!
Bio: Mike Patterson is the Manager of IT Security Operations within Information Security Services (ISS). Mike began his University career in Alumni Affairs in 2001. From there he moved to Computer Science in 2003 and has been with IST since 2010.
This seminar will be webcasted/recorded and questions can be asked during the webcast via the link on the page.