Topic: Service Desk and Jira
Date: Friday, July 17
Time: 9:00 am – 9:45 am
Online: Via Teams: Please follow the link below to access the session
Speaker: Matt Harford & Carol Lu, IST
Service Desk and Jira
Matt and Carol will provide an overview of the Jira Service Desk pilot. Topics include a project overview, what went well, project challenges, and a look at some Jira Service Desk features.
Speakers Bio
Carol Lu is a Computing Consultant on the IST Service Desks team in Client Services. She enjoys helping others find solutions to both technical and non-technical problems.
Matt Harford is IST’s Service Desk Manager, overseeing the EC2 service desk and physical service desks in DC Library, DP Library, and Village 1. While the service desks keep him very busy, Matt enjoys woodworking, cooking, and his dog, Ramsey.
Join us online
+1 226-243-6399 Canada, Kitchener-Waterloo (Toll)
(833) 827-4832 Canada (Toll-free)
Conference ID: 728 503 888#
Local numbers | Reset PIN | Learn more about Teams | Meeting options
Important: The Teams application should be used whenever possible. If attendees must dial-in to a meeting, use the toll-free dial-in number. Do not use 226-243-6399 or any other local number.
This seminar will not be recorded.
This seminar is arranged by the IT Professional Development Advisory Group (PDAG)
https://uwaterloo.ca/pdag/
Please contact us if you have suggestions or would like to present.