The Student Success Office’s Peer Success Coaching program is being recognized by the Canadian Tutor Standards for providing students high quality learning support.
In a letter to certify the program, the committee acknowledged the commitment to having a strong, student-centered approach when assessing the needs of learners. The Peer Success Coaching program is the first in Canada to meet the rigorous requirements to be accredited.
“The coach did a great job providing resources and demonstrated genuine interest in understanding the root problem,” said one student after their Peer Success Coaching appointment. “I now feel more confident implementing effective learning strategies.”
The program usually has a roster of 8 to 10 undergraduate and graduate coaches from varying faculties and programs. They’re trained to provide effective support for common student challenges, including time management, note-taking and studying.
“My coach was a very good listener and gave me several ‘tune ups’ for my study techniques,” said a student who took part in the program.
The committee commends the program for providing a student-to-student learning opportunity that helps build confidence, belonging and understanding at the university — a sentiment that is echoed by students after their appointments.
“The coach was able to teach me a lot in our first session,” said a student. “I feel a lot more confident and well prepared after it.”
During the fall term, about 100 Waterloo students took advantage of the free service, but hundreds more could benefit from the support. Most students report hearing about Peer Success Coaching from the Student Success Office website, but referrals from advisors, faculty and staff can be one of the most effective tools.
“We know students are looking for support. We saw this in the fall when nearly 200 showed up for express appointments in the Student Life Centre,” said Dragana Kostic, an Academic Development and Retention Specialist who manages the Peer Success Coaching program. “We hope our community can direct students to the program so we can help students succeed in their studies.”
Peer Success Coaching appointments are available online and in-person throughout the term, including during exams. The program is free for current undergraduate and graduate students.