Various services are available for working through and managing conflict and are customized to meet the needs of the parties.
Services include:
Group Facilitation
Customized programs designed to help groups improve problem solving and decision making, thereby enabling group effectiveness.
Meeting Facilitation
Where groups are concerned with the quality of their meetings, facilitators can positively impact meeting results by encouraging the use of improved structure and promoting open discussion.
Policy and Procedures
Trained personnel are available to assist individuals as they attempt to resolve concerns through formal and informal grievance mechanisms.
Trained neutral facilitators provide participants with an informal, although structured, mechanism enabling participants to focus their efforts in designing mutually agreed upon outcomes.
Conciliation
Conciliation (sometimes referred to as shuttle diplomacy) is similar to mediation except that parties do not meet together. Facilitators help by bridging communication and promoting understanding. After a clearer understanding of the issues, parties are better able to work through facilitators in designing mutually acceptable outcomes. In the later stages of this process, it is possible that parties may wish to meet together.
Education and Training
The office provides customized and prepared training programs on a variety of topics including diversity, sexual harassment and conflict management. Office personnel are also available to groups or individuals requiring more specific information on human rights and conflict management.
Coaching
Coaching is available to individuals and small groups who are looking for assistance in responding to conflict. Coaches do not intervene, but work one-on-one to provide a range of services from simply listening to actively planning resolution attempts. The coachs primary aim is to assist an individual with their efforts to improve a difficult situation.