How to access healthcare

If you or your dependents become ill, there are different levels of medical treatment you can access:

Medical appointments on campus

Campus Wellness is dedicated to providing confidential medical services to all registered students. Student and family clinics are located in the Health Services building (HS) across the pond from the Student Life Centre (SLC).

To make an appointment at Campus Wellness, please call 519-888-4096. Campus Wellness offers medical appointments as well as a broad range of services like immunizations, allergy injections, blood pressure monitoring, an on-site laboratory, and much more.

Medical appointments are also available for dependents of our international students and post-doctoral fellows.

If you cannot attend an appointment that you book, you must cancel it within 24 hours of the appointment by calling 519-888-4096 to avoid being charged a penalty.

Walk-in and urgent care clinics off-campus

If you have a non-life-threatening medical problem that requires immediate attention, you can go to a walk-in clinic where you can see a doctor without making an appointment. It is recommended that you visit one of the Preferred Provider Network clinics to avoid extra fees not covered by UHIP as walk-in and urgent care clinics may charge a fee before they provide you with medical service. However, you can submit your receipt and UHIP claim form to the insurance company for a reimbursement of the fee. The entire fee may not be reimbursed.

Walk-in clinics do not take x-rays, set bones or provide stitches to close cuts or wounds, so visit a hospital or urgent care clinic if you require these services. View a list of off-campus walk-in and urgent care clinics.


If you believe you have a life-threatening condition that needs immediate attention, you should get to the nearest hospital. At the hospital’s emergency department, a nurse will assess the severity of your medical condition. In Canada, waiting times to see doctors are based on the severity of these initial medical assessments. Emergency rooms are usually very busy and waiting times can be very long.


Grand River Hospital
835 King Street West, Kitchener

St. Mary’s General Hospital
911 Queen’s Boulevard, Kitchener


Cambridge Memorial Hospital
700 Coronation Boulevard, Cambridge

Telehealth Ontario

If you’d like confidential medical advice, the Province of Ontario operates a telephone service where you can access general health advice from a registered nurse. Telehealth Ontario is free and operates 24 hours a day, 7 days a week. It does not replace a doctor’s diagnosis or an emergency call for an ambulance, but this service may help answer basic medical questions. You can call Telehealth Ontario at 1-866-797-0000.

Verification of Illness

Please see the Registrar’s Office page about Undergraduate student short-term absences if you are an undergrad or the Graduate student wellness page if you are a graduate student or post-doc.