How to access healthcare

If you or your dependents become ill, there are different levels of medical treatment you can access:

Health Services on campus

Health Services (HS) is the University’s medical clinic and is dedicated to providing confidential medical services to all registered students. It is located on Ring Road across from the Student Life Centre (SLC).

To make an appointment to see a doctor at the Student Medical Clinic, call the Health Services office at 519-888-4096. Health Services offers physicians appointments, as well as a broad range of services like immunizations, allergy injections, blood pressure monitoring, an on-site laboratory, a birth control dispensary and much more.

Your spouse and children also have access to on campus healthcare. They can be seen at the Family Health Clinic attached to Health Services. The phone number for the Family Health Clinic is 519-888-4990.

If you cannot attend an appointment that you book, you must cancel it within 24 hours of the appointment to avoid being charged a penalty.

Walk-in and urgent care clinics off-campus

If you have a non-life-threatening medical problem that requires immediate attention, you can go to a walk-in clinic where you can see a doctor without making an appointment. It is recommended that you visit one of the Preferred Provider Network clinics to avoid extra fees not covered by UHIP as walk-in and urgent care clinics may charge a fee before they provide you with medical service. However, you can submit your receipt and UHIP claim form to the insurance company for a reimbursement of the fee. The entire fee may not be reimbursed.

Walk-in clinics do not take x-rays, set bones or provide stitches to close cuts or wounds, so visit a hospital or urgent care clinic if you require these services. View a list of off-campus walk-in and urgent care clinics.


If you believe you have a life-threatening condition that needs immediate attention, you should get to the nearest hospital. At the hospital’s emergency department, a nurse will assess the severity of your medical condition. In Canada, waiting times to see doctors are based on the severity of these initial medical assessments. Emergency rooms are usually very busy and waiting times can be very long.


Grand River Hospital
835 King Street West, Kitchener

St. Mary’s General Hospital
911 Queen’s Boulevard, Kitchener


Cambridge Memorial Hospital
700 Coronation Boulevard, Cambridge

Telehealth Ontario

If you’d like confidential medical advice, the Province of Ontario operates a telephone service where you can access general health advice from a registered nurse. Telehealth Ontario is free and operates 24 hours a day, 7 days a week. It does not replace a doctor’s diagnosis or an emergency call for an ambulance, but this service may help answer basic medical questions. You can call Telehealth Ontario at 1-866-797-0000.

Verification of Illness

If illness has affected your academic standing, talk to your professor. Health Services and Counselling Services can provide verification of your illness if you request it, but only if you were seen by them for that illness. Some faculties accept University of Waterloo Verification of Illness forms from other doctors, but always check with your faculty and instructor first.