LEARN outage follow-up

Since the outage of LEARN that started just under 2 weeks ago, we have
continued to gather information from Desire2Learn about the causes, and to work with them to ensure no such outage occurs again. We have received from them a technical description of the root cause of the problem, and we need to work with them further to create a partnership that puts us in the decision path for such significant changes to our system. Locally we are continuing work on contingency plans and communications plans, based on our lessons learned during the outage. Once we have solid results from both of those activities, we will provide further information to the professors and the students on actions taken, and changes in practice and processes.