LEARN UNAVAILABLE

Update 5:45 PM

The changes anticipated to be complete by 6:00PM are not complete. The revised finish time is estimated for between 10:00PM and midnight, followed by a verification process.

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Update 12:30 PM.

Revised recovery time is 6:00PM. The issue is at the Desire2Learn hosting site and they are doing everything they can to rectify the issue.

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We have heard from Desire2Learn (8:07am) and have done some testing of our own. According to D2L, they have "partially implemented" their solution.

They caution that some sites may still see impacts. They "anticipate
steady improvement to normal performance" by noon today.

We will keep you apprised as we hear more. Our sincere apologies for this
significant interruption.

Message from D2L:

Incident: The D2L Network Operations Center (NOC) advises that an
infrastructure event in your SaaS facility may be impacting access for
clients.

End User Impact: End users not able to access their Learning Environment, or experiencing slow performance.

Status: January 30, 2013
08:00am ET Update:

* The plan recommended by our vendors has been partially implement
resulting in normal performance for some clients. This is still being
actively monitored.

* Where the solution is only partially implemented we are seeing
some performance impact for other clients and we anticipate steady
improvement to normal performance by 12:00 PM ET.

* We understand these events have negatively impacted some of our
customers and your end users; some of the experiences are, the inability
to login and or extensive delays logging in, and the inability to access
content or diminished performance in accessing said content.

* We will provide a preliminary root cause analysis within two
hours followed by a more formal root cause analysis as soon as possible.

* Please be assured that the best resources from D2L and
representatives from all of our vendors have been working around the clock and will continue to do so until resolution