LEARN is unavailable again

[Thu., Jan 31, 12:10pm]

No new news to report in the latest update.  Desire2Learn is still working on the issue.

[Thu., Jan. 31, 10:45am]

The latest news indicates that other clients are also experiencing the slowness, and that specific clients (and we don't yet know if we are one of them) will have data migrated to a different storage device. Again, no new estimated time of recovery has been indicated.

[Thu., Jan. 31, 8:55am]

We reported to Desire2Learn the HTTP 500 errors and also that our system was very slow. They know there is a problem and were working on it. ITMS agreed it was better to have the system unavailable than run with those problems. We do not have a recovery time as yet, sorry.

[Thu., Jan. 31, D2L 7:45am update]

Desire2Learn made our system available again and said we can "assume that all work has been completed and that we have finished our verification testing of your site". However, the support team is seeing errors (HTTP 500) and has had reports of problems logging in by students and faculty members. The system is very slow. We will be following up with D2L about this.