Committee Meeting - January 23, 2014

Darren Bondy
Secretary to the Committee
February 5, 2014

Present:

Dave Wallace (Chair), Meltem Kurtman (acting secretary), Bruce Campbell, Andrea Chappell, Erick Engelke, Bob Hicks, Bill Ince, Dawn Keenan, Dave Kibble, Robyn Landers, Paul Miskovsky, Carl Nagel, Terry Stewart, Jason Testart

Guests:

Steven Bourque

Regrets:

Darren Bondy (Secretary), Marko Dumancic

Agenda

1. Campus Firewall project update (Steven Bourque) [1:30-1:45pm]
2. Chair’s Remarks [1:45-1:50pm]
3. Approval of the Minutes of the Meeting of January 9, 2014 and Business Arising [1:50-1:55pm]
4. NetApp update (Bruce Campbell) [1:55-2:10pm]
5. IT Strategic Plan Audit update (Andrea Chappell) [2:10-2:25pm]
6. Roundtable Framework discussion & Roundtable Reporting – all [2:25-2:50pm]

8. Next CTSC Meeting [Will be held Thursday, February 6, 2014, at 1:30 p.m., in MC 2018A.]

Campus Firewall Project update

Steven Bourque gave an update on the Campus Firewall project. Topics included:

• Hardware
• Physical diagrams
• Logical diagram
• To do list

View Bourque’s full presentation on the Campus Firewall project update

Chair’s Remarks

• The end of the fiscal year is approaching and we are completing project charters.
• We are planning to combine a lot of projects together under BRASS (Best Practices, RT Upgrade, Asset Management, SLAs, and Service Catalogue).
• We are moving to a multi-year budget model; the SLAs we are putting in place will help with that.

Approval of the minutes of the meeting of January 9, 2014

The minutes of the meeting held on January 9, 2014 were accepted as distributed.

NetApp update (Bruce Campbell)

On December 27, 2013 we converted our two existing NetApps into an HA pair (dual head). One head can take over from the other, but unless a head crashes completely; there is no guarantee the other one will take over but it can be done manually. We can run our services from an alternate location.

• NetApp is continuing to evolve; they have an entirely different way of doing things, we may look at it in the future.
• A member asked if the we can relax the 10gb limit?
  • Campbell explained that we can pick another number.
• Campbell will report back to the committee in 2 months.

IT Strategic Plan (ITSP) Audit update (Andrea Chappell)

• We asked the auditors, Deloitte, to review the process we undertook during the development of the ITSP, and for input on good practices about how to sustain and evolve the Plan in a federated model.
• There were 12 detailed observations and recommendations.
• Agree with many of their findings, and much of it is work underway. We don't feel they've given us a lot towards advice on sustainment and evolution of the Plan. Recognized gaps were established as part of the OFS, and in identifying the need for EA, and are ongoing.
• We did disagree with some findings and have put forward management comments as such.

Roundtable Framework Discussion & Roundtable Report –all

Instructional Technologies and Multimedia Services (ITMS) (Andrea Chappell)

• Maple TA integration is working well with the pilot courses.
• Working on one of the government’s Productivity and Innovation Funding (PIF) grants, looking at learning outcomes assessments, in collaboration with Guelph, Laurier, McMaster, and Mohawk. We will all use the Desire2Learn (D2L) analytics tool, Insights, in the process of being installed.

Math (Robyn Landers)

• Hired a contract person to be dedicated to the SaltStack tool for configuration management.
  • He will be attending the SALT conference in Salt Lake City at the end of the month.
• We are switching to JAMF for our Macintosh management.
• There will be a Friday morning seminar on JAMF.

Science (Paul Miskovsky)

• In the final phase of the eValuate pilot project.
  • There is privacy issues with regards to providing a demonstration of eValuate; looking into this issue and will report back.

Engineering (Erick Engelke)

• New Fileserver: Includes 1 free terabyte per faculty member and the option to buy more at $400 per terabyte for 4 years. The space can be used with SMB/CIFS, UNIX/NFS, and as a DropBox replacement available from practically any platform.
• We have been working on a survey application called Surveyor.
• It works on all devices except phones.

Technology Integrated Services (Bruce Campbell)

• We are still offering hardware repair services but we are considering getting out of it and sending people to retail services.
  • Repairs are down to 2 hours a week.
  • Raising it at CTSC to see how attached people are to the service
    • Some member’s departments rely on it.
    • We will not stop doing it until a plan has been figured out.
• Met with Microsoft regarding Windows 7.
• The price of Windows 7 is going up; they are suggesting a rental model with annual fees. It makes sense to switch to this model. Campbell will email additional information to the group.

Arts (Dawn Keenan)

• Leadership of Asset Management being moved to Jim Duffield.
• Looking at the framework of System Centre Configuration Manager (SCCM).
  • Seeing what tools are available on campus.

Library (Carl Nagel)

• Major upgrade to UWSpace
  • Version 1.4 to version 3.4
• Several sites have been converted to the WCMS.

Portfolio Management (Dave Kibble)

• Preparing 2 updates for UCIST and the Friday morning seminar.

Client Services (Bob Hicks)

• Working with Wayne Oldford on a Service Level Agreement (SLA) for Math.
• Other SLAs are being worked on as well.
  • The Secretariat’s office is working with MappedIn on an SLA
• Peggy Day is now full time in the CHIP.
• Nitish Khiria is the networking liaison.
• Rusmir Salihspahic is doing desktop support.

Updates (various)

Email (Bruce Campbell)

No update

Active Directory (Bruce Campbell)

No update

Green IT (Marko Dumancic)

No update

IT Security (Jason Testart)

No update

Student Printing (Bob Hicks)

Full update will be given at next meeting.

Next meeting

The next meeting will be held on Thursday, February 6, 2014 at 1:30pm, in MC 2018A.