Committeee meeting - October 31, 2013

Darren Bondy
Secretary to the Committee
November 5, 2013

Present:

Andrea Chappell (Acting Chair), Meltem Kurtman (Secretary), Darren Bondy (New Secretary), Bill Baer, Bruce Campbell, Marko Dumancic, Erick Engelke, Bob Hicks, Dawn Keenan, Dave Kibble, Paul Miskovsky, Terry Stewart, Jason Testart

Regrets:

Dave Wallace (Chair), Bill Ince, Robyn Landers, Carl Nagel

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Agenda

Chair's remarks (Andrea Chappell for Dave Wallace)

Chappell asked the group if there were any questions pertaining to the outage from the previous day. Some of the members responded that they thought the follow up at the end of the day was excellent, but they would have appreciated more information earlier in the day; although everyone agreed that would have been very difficult with the email being down. Campbell added that this gives us an opportunity to investigate other methods of delivering updates in such situations.

Approval of the minutes of the meeting of October 3, 2012 and October 17, 2013 and business arising

The minutes of the meetings held on October 3, 2013 and October 17, 2013 were accepted as distributed.

Campus Wi-Fi upgrades and quality assurance (Bruce Campbell)

Campbell gave a detailed update on the status of the campus Wi-Fi upgrade and quality assurance processes. He talked about the following:

• Infrastructure
• Design
• Installation
• Surveys
• Interference
• Ongoing quality assurance
• End user devices

Campbell’s entire Wi-Fi upgrade and quality assurance presentation (PDF).

Service Level Agreements (SLA) agreements (Bob Hicks)

Hicks talked about the Service Level Agreements that he has been working on:

• Project needs and goals
• What a SLA is and is not
• Types of SLAs
• What is out of scope
• Statement of work
• Timelines
• Project team resources

Comments & Discussion

• Members agreed that having SLAs to formalize what have historically been verbal agreements is an excellent idea. It gives groups an opportunity to address issues that may have been previously agreed upon verbally. SLAs also provide a historic documentation.
• There were some questions and concerns about whether or not punitive measures would be applied if the terms of the SLA are not fulfilled. A suggestion was made that in cases where the contract is not fulfilled it would be brought to CTSC for review and direction.
• Hicks demonstrated that on the Information Systems & Technology (IST) website there is a page outlining the service expectations and timelines, which serves as an agreement because it sets expectations for clients.

Hicks’ entire Service Level Agreements presentation (PDF).

Updates

Email (Bruce Campbell)

No Update

Active Directory (Bruce Campbell)

No Update

Green IT (Marko Dumancic)

No Update

IT security (Jason Testart)

No Update

Campus Firewall project (Bruce Campbell)

No Update

Student Printing (Bill Baer)

Virtual Machines are up and applications are installed. Testing can commence, members will be contacted soon.

IT Strategy (Andrea Chappell)

Continuing work on IT Governance. Another meeting will be held on November 1st and will once again be brought to the next UCIST meeting.

Organize for Success (Bob Hicks)

Working on project closure reports and looking at lessons learned. It is being presented to various groups and for all intents and purposes the project is over, but there is still work to be done.

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Other business

Chappell noted that Bill Ince sent a webpage for Roundtable Reporting for CTSC. We can try this and see if it works for us.

Next meeting

The next meeting will be held on November 14, 2013, at 1:30pm, in MC 2018A.