Virtual-first, human-first: Reimagining primary care through innovation

Wednesday, February 18, 2026 12:00 pm - 1:00 pm EST (GMT -05:00)

Manulife presents CareNext Collective, a monthly virtual forum hosted by the CareNext Coalition.

Primary care sits at the foundation of the health system — yet it is often the hardest place to innovate. Join Dr. Neil Naik, primary care physician at the Waterloo Regional Health Network, as he shares how his clinic has evolved into a living lab for primary care innovation, built around a virtual-first, patient-centered model that treats technology as an enabler rather than a barrier.

Moderated by Danina Kapetanovic, vice-president innovation and chief health officer at the CareNext Collective, learn how clinical care, organizational design, data quality, workforce roles, and policy constraints intersect — and why meaningful technological innovation is impossible without parallel social and organizational innovation.