Visit our Coronavirus Information website for more information.

What is being done to support the mental health of students as they adapt to the difficulties of COVID-19?

The University of Waterloo is absolutely committed to the mental health of our students. The main change has been the reliance on remote or “virtual” care.  Currently students can receive service with  telephone or secure video conference.  The nature of the interaction is determined by the issues that the student presents.  The adjustment to life in the pandemic environment is one of the issues that students may bring. 

Counselling Services is currently providing services by phone between Monday to Friday 8:30 a.m. and 4:30 p.m. To book an appointment please call 519-888-4567 ext. 32655. Initial appointments will be provided via telephone and when deemed necessary, in-person appointments will be scheduled. As well, our Family Clinic and Psychiatry care continue to be provided. Where possible, we are making services available through alternative formats.  

If you are feeling distressed, students can also access these free counselling services:  

  • Good2Talk (1-866-925-5454)  

  • Here24/7 (1-844-437-3247)  

  • Empower Me (1-844-741-6389) 

  • Kid’s Help Phone (1-800-668-6868)  

Additionally, thanks to a recent $1M donation by parents of a Waterloo graduate, new student counsellor positions and a digital virtual care tool have been created to expand the wellness service offerings for Waterloo co-operative education students. These new counsellor positions extend our longstanding commitment to student wellness. 

There are other support services available, provided by our Waterloo Undergraduate Student Association (WUSA):  

  • MATES – Providing general online Peer Support via Skype to undergraduate students. To set up an appointment, please contact mates@wusa.ca  

  • Glow Centre - Providing online Peer Support for the LGBTQ2+ community via Skype to Undergraduate students. To set up an appointment, please contact glow@wusa.ca  

  • The Women’s Centre – Providing online Peer Support via Skype to undergraduate students. To set up an appointment, please contact womenscentre@wusa.ca  

  • RAISE – Providing online Peer Support via Skype to undergraduate students. To set up an appointment, please contact raise@wusa.ca.

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