The Registrar is the senior department head responsible for the management of the Office of the Registrar. These responsibilities include:

  • developing and maintaining an organizational structure that reflects the university’s culture and supports its mission;
  • making the case for adequate levels of budget support;
  • effectively managing and controlling resources allocated to the office;
  • providing effective administrative support systems;
  • providing effective overall direction and leadership to staff, including enlightened change management; and
  • ensuring fair performance evaluation and providing job-related training and encouragement of staff participation in personal and professional development on an on-going basis.

The Administration team supports the Registrar and the office with these initiatives. In addition, the team provides:

  • financial management and oversight;
  • human resources and payroll administration;
  • strategic planning;
  • information management - including document scanning, archival, and file destruction;
  • orientation and training; and
  • event management support.


The admissions team interacts directly with prospective students, parents, applicants, alumni, staff, and faculty to provide services and support that lead to a positive student experience. The team is responsible for:

  • evaluating and producing offers of admission; and
  • recording and maintaining official student academic records.

Marketing and Undergraduate Recruitment

Using a research-based approach, Marketing and Undergraduate Recruitment produces the print, digital, and visits strategies to recruit extraordinary undergraduate students from around the world.


Calendar and Communications: The calendar and communications team is responsible for:

  • producing the annual undergraduate calendar and maintain archived calendars;
  • training calendar representatives, writing user instruction manuals, testing new version upgrades to the calendar software, and maintaining a repository of past undergraduate calendars;
  • co-ordinating mass email communications to the undergraduate students for the University;
  • maintaining the following websites: Quest; Registrar’s Office; Registrar Resources for Staff and Faculty; and Undergraduate Forms; and
  • providing support services related to the Chancellor’s robing room and co-ordinating the management of hoods issued to graduates at Convocation.

Records: The records team interacts directly with current students, alumni, staff, and faculty to provide services and support that lead to a positive student experience. The team is responsible for:

  • recording and maintaining official student academic records.

Scheduling and Examinations: The scheduling and examinations team is responsible for:

  • generating the graduate and undergraduate class schedules;
  • scheduling and administering final examinations;
  • scheduling and examination support/training for the academic units;
  • maintaining, managing, and optimizing of 130+ classrooms (includes repairs, renovations, furnishings, and new builds); and
  • booking academic rooms.

Student Awards and Financial Aid

The student awards and financial aid team:

  • provides financial support, information and advice to help students achieve their post-secondary goals;
  • assists with the Ontario Student Assistance Program (OSAP);
  • process and offer hundreds of awards, scholarships, academic grants, bursaries and emergency aid; and
  • administers the Work Study Program.


The systems team supports all the systems of Office of the Registrar to ensure that they are correctly functioning and providing efficient workflow in the office. The team works closely with Information Systems and Technology (IST) to provide system solutions and are responsible for:

  • supporting the overall maintenance and implementation of features in our student information system, class scheduling software, and a number of other related systems;
  • providing student information to multiple systems on campus; and
  • ensuring security of the student record in compliance with the University's privacy policy.