The Registrar is the senior department head responsible for the management of the Office of the Registrar. These responsibilities include:
- developing and maintaining an organizational structure that reflects the university’s culture and supports its mission
- making the case for adequate levels of budget support
- effectively managing and controlling resources allocated to the Office
- providing effective administrative support systems
- providing effective overall direction and leadership to staff, including enlightened change management
- ensuring fair performance evaluation and providing job-related training and encouragement of staff participation in personal and professional development on an on-going basis
The Administration team supports the Registrar and the office with these initiatives. In addition, the team provides:
- financial management and oversight
- Human Resources and payroll administration
- strategic planning
- information management - including document scanning, archival, and file destruction
- orientation and training, and
- event management support.
Admissions
The admissions team interacts directly with prospective students, parents, applicants, alumni, staff, and faculty to provide services and support that lead to a positive student experience. The team is responsible for:
- the evaluation and production of offers of admission
- recording and maintaining official student academic records
Calendar and Communications: The calendar and communications team is accountable for the following responsibilities:
- produce the annual undergraduate calendar and maintain archived calendars
- train calendar representatives, write user instruction manuals, test new version upgrades to the calendar software, and maintain a repository of past undergraduate calendars
- co-ordinate mass email communications to the undergraduate students for the university
- maintain the following websites: Quest; Registrar’s Office; Scheduling; and Undergraduate Forms
- provide support services related to the Chancellor’s robing room and co-ordinate the management of hoods issued to graduates at Convocation
Customer Service: The customer service team is the face of the Registrar’s Office. The team:
- helps students in person, over the phone, by email, and can assist students with ordering transcripts, solving course enrolment issues, and providing enrolment verification at UWaterloo documents
- addresses over 40,000 questions per term and takes pride in addressing these queries professionally, promptly, and effectively
Records / Records & Systems: The records team interacts directly with current students, alumni, staff, and faculty to provide services and support that lead to a positive student experience. The team is responsible for:
- recording and maintaining official student academic records
- supporting the overall maintenance and implementation of features in Quest, our student information system
Scheduling and Examinations: The scheduling and examinations team is responsible for:
- Producing the graduate and undergraduate timetables
- Scheduling and administering final examinations
- Scheduling and examination support/training for the academic units
- Maintaining, managing, and optimizing of 130+ classrooms (includes repairs, renovations, furnishings, and new builds)
- Booking academic rooms
The student awards and financial aid team:
- provides financial support, information and advice to help students achieve their post-secondary goals
- assists with the Ontario Student Assistance Program (OSAP)
- process and offer hundreds of awards, scholarships, academic grants, bursaries and emergency aid
- administer the Work Study Program
